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Better World BooksReviews 2,091

3.3
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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233
Missouri
1 review
0 helpful votes
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Highly Recommend!
August 20, 2020

I use the site for the first time saved a lot of money on both the books I ordered and it was super fast shipping thank you!

Date of experience: August 20, 2020
Germany
1 review
0 helpful votes
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Great Service
August 20, 2020

I had a fantastic experience from start to finish. The website was very clear on everything, and shopping did not take very long either.

Date of experience: August 20, 2020
Georgia
1 review
0 helpful votes
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I have ordered several times from Better World Books through the years. The process is always easy and I receive the books in a very reasonable short period of time. The books are always as described, sometimes in what I consider better condition. I have never been disappointed. I regularly recommend Better World Books to my friends!

Date of experience: August 19, 2020
California
1 review
0 helpful votes
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Happy Customer!
August 20, 2020

I discovered Better World Books a while ago and so appreciate the wide selection, high quality, great pricing and dependable shipping!

Date of experience: August 19, 2020
Wyoming
1 review
0 helpful votes
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Books
August 20, 2020

I found a better price on betterworldbooks than Amazon. I always look at this store First.
Will be happy to continue to do business with them.

Date of experience: August 19, 2020
Georgia
2 reviews
0 helpful votes
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Haunted
August 19, 2020

The picture said hardcover but it was a mass market book which makes it hard for me to read because the print is small

Date of experience: August 19, 2020
Illinois
1 review
0 helpful votes
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Plum series
August 20, 2020

Everything was delivered as promised. I have ordered books on numerous occasions and never have been disappointed.

Date of experience: August 19, 2020
North Carolina
1 review
0 helpful votes
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Great buy!
August 20, 2020

I looked long and hard to find 3 books for a friend that had loaned her original books out, and they were never returned. Granted, they were not the same books but it showed her that someone cared enough about her to replace some of what she had lost. These were not books that are normally on just any shelf.

Date of experience: August 19, 2020
Canada
1 review
0 helpful votes
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Correct book in good condition at a good price. Could not buy this book locally so to be able to buy it from a reliable online seller was easy and safe. Thank you.

Date of experience: August 18, 2020
New York
1 review
0 helpful votes
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The transaction was smooth and easy and is a great place to order books. Shipping was free and everything worked out well. Great place for your book needs.

Date of experience: August 18, 2020
Florida
1 review
0 helpful votes
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Outstanding
August 18, 2020

I've always had great service from BWB! This book was in excellent shape. It did have usual yellow underlines like a text, but that was not a problem at all, it was expected being a school text. Fast delivery and great that they recycle books -- especially some of the older classics that are out of print.

Date of experience: August 18, 2020
New Mexico
1 review
0 helpful votes
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This is the best place to buy books at a reasonable price. Easy to navigate and peruse books until your heart is content. Pop them into in basket and away you go. The books don't arrive by the next plane as in other sites, but in a reasonable amount of time. If you are reading hardcopy books, who's in a hurry anyway!

Date of experience: August 18, 2020
Germany
1 review
0 helpful votes
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Excellent!
August 18, 2020

As always, excellent!. Many Thanks to all of you!
Arrived promptly -being overseas,-and very well packaged.

Date of experience: August 18, 2020
New Zealand
1 review
0 helpful votes
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They've arrived!
August 18, 2020

It took a while however, these are unprecedented times with COVID 19 around the world, but my books finally made it all the way to New Zealand and I am absolutely thrilled. Great contact from Betterworld Books and very easy to follow up with. Thank you

Date of experience: August 17, 2020
California
1 review
0 helpful votes
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Happy with my book
August 18, 2020

After having a fiasco with ordering with Amazon recently I looked elsewhere. I came upon betterworldbooks. As long as I know how long I need to wait and that my order is coming I am content.

As for the book itself, I am very pleased. The condition of the book was excellent. It's a very dense book, so I am very happy reading it. It is exactly what I have been looking for.

Date of experience: August 17, 2020
Utah
1 review
0 helpful votes
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Love BWB
August 17, 2020

Two of the books were in poor condition. I have never experienced that before with BWB and always check the condition before ordering, never choosing anything that is less that "Good Shape". So that was disappointing and surprising! I checked my order to make sure I really DID order two books by Annie Solomon, because they were horrible, and I have no idea why I chose them. They ARE on my order, and both are listed as "Condition: Used Very Good". These are the two that are in poor condition, unlike any others I've received from you (changing my stars to 3 because of it). One had been flooded, in fact.

Date of experience: August 17, 2020
California
1 review
0 helpful votes
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I was very pleased with my first order of 11 books from BetterWorldBooks! Their selection is excellent, the books arrived in 2 separate deliveries, within the stated arrival time, AND the condition of the books was very good, as advertised. I will most definitely order again!

Date of experience: August 17, 2020
Iowa
1 review
0 helpful votes
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Better World Books
August 17, 2020

Great book selection at low prices that arrive promptly and I help a good cause? What is better than that? Pretty much nothing.

Date of experience: August 17, 2020
California
1 review
0 helpful votes
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Everything was OK with the order. Books in good condition. Fast delivery. No problems whatsoever. Thank you!

Date of experience: August 17, 2020
Arizona
1 review
0 helpful votes
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Thank you so much. My daughter told my sister & I about you. When I couldn't find the answers on the internet I was frustrated. On her advice I went looking at your site. Found what I needed & ordered it. Told my husband & he found some books. I've told other people about your site & I hope they find some great books. Give me an actual book to hold & not a tablet, iPad or nook any day.

Date of experience: August 17, 2020

About the business

Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.


betterworldbooks.com
Founded in 2003
Mishawaka, IN, United States