The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
Great place to order books. I have been a customer for years and would always to to better world books to order.
Only once in all this time did a book not arrive and they made it right. So don't hesitate to order from a trusted company.
These guys were inexpensive and it didn't take too long to get my books. I will definitely be using them again.
I enjoy the reasonable price and the good service that BetterWorldBook provide especially for the follow up
BWB is a wonderful alternative to Amazon in so many ways. They have an excellent selection, good prices, free shipping, and terrific staff and service. If they make a mistake they more than compensate for it. They are wonderful and I come to them first for any book I want.
Very fast. I received the book in less than 3 weeks.
The book is in a great condition. I recommend
I love getting my books from BetterWorldBooks because though they're second hand they are in very good condition. Plus they have books not readily available. The free shipping helps too.
I enjoy reading and now i have found a source for used books at reasonable prices. Thank you soo much.
Love that the books I can't find locally are readily available, though it's irritating that I must submit 100+ characters for the review to be judged sufficient...
I've ordered a few books twice now because the picture of book I ordered on website was not the exact one I received. It's important for me that some of my books for example Steinbeck have the same picture uniform look. The titles were correct though. So if the "look" of a book is of importance to you, be careful!
I really appreciate this site and what it offers. My only challenge is to give give certificates for this site. I so want to share it with others and currently the site doesn't allow me to do that conveniently. Nonetheless, I will continue to purchase from and donate to these folks!
Thanks for being out there giving us an alternative to the predatory capabilities of the biggie! Your books arrive quickly and accurately fulfill my orders.
Great selection of books and all mine came in the condition promised. Delivery was slow but for the price (or lack of one) it was well worth the wait. I would definitely purchase from BetterWorldBooks again!
I have the whole series now! It's been partially incomplete since 2010. I had lost book 5 and always wanted the son's of the dark series. The Daughters of the moon & Son's of the dark are supposed to be read together. And I got the last 5 books for a great price!
Better World Books has great inexpensive books and free shipping. I love buying from them because I always receive my orders and there are good discounts.
This is a solid read about the Revolutionary Period and the incipient struggles of the Federal Branches of the US Government. While I enjoyed the book immensely, as I do most books concerning the Revolutionary and Founding periods, it was less a biography about John Marshall & more of an overview of the important events he was witness and a part of & the decisions he made as Supreme Court Justice. That information was edifying and worth it.
Price = Great, Condition = Great & service = Great. I immediately signed up for an account to betterworldbooks after receiving my copy and will check with them before purchasing, always.
Today I received four books and I'm so happy with them. Here, in Brazil, we have a lot of trouble with the postoffice, but thanks to God, they arrived home.
Good prices, quick on getting order.
I have been ordering from Better World Books for almost 2 yrs now.
I have had good experience getting used books in good condition from betterworldbooks.com
There have been a few times when I have received books I did not order, and times when I have not received the books I did order (and received a full refund). All in all, seems like a good company doing good things. I have also donated many books at their book drops.
Ordering a book, whether it is a new book or a used one, could not be easier on this web site. Plus, you have the satisfaction of knowing that you are helping someone, who may not be in the position to afford reading material.
I was very happy with the price, service and prompt delivery. The book was not as good as I hoped, but that is not the fault of BetterWorldBooks but the author. I will use them again.
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!
Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.