The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
Efficient, well priced, lovely, but the insistence on filling out reviews to mandatory lengths just to say you were happy with the service is gibberish-generating; and not the fault of the service itself, I should think.
I am pleased to have in my possession a nice copy of the book, John Adams. Thanks Better World Books.
Everything about this order was good. A good site to buy books from. I was surprised at how quickly I received the book. Thank you Betterworld books.
I got just what I wanted at a fabulous price & fast shipping!
Will definitely recommend to all my friends & will definitely use this site again!
Good Value for the Price - easy to order and ship. Some prices higher than Thriftbooks and some lower.
Where else can you go on the internet to buy something wonderful (books, new and used!) from an organization that does its part to make the world a better place? (psss. Hint below)
I've been a proud customer of BetterWorldBooks for well over 5 years and have never been disappointed. I come here for any book that I can't find through my local bookstores. Many thanks to all the staff and the affiliated booksellers as well!
(hint: not a site run by the world's most power-hungry billionaire!)
I enjoy scanning for books by category. It's a great way to find old friends and check out unfamiliar titles or authors. I'm spending a fraction of what I'd spend at Amazon and helping out a good cause.
I was disappointed with my purchase, because 2 of the books were not what I wanted. The descriptions weren't very detailed. I ordered 4 books. One says,"Not for resale, this is a free book" on the inside, but I was charged for it. The last was in good condition and what I ordered.
Smooth and efficient ordering process.
Book was in excellent condition even though second hand. Would highly recommend the company
I ordered a bunch of titles, some from other venders who list through BetterWorld. All the Better World selections arrived promptly and as described. Refills my give-away pile of Primo Levi, John McPhee and Sue Hubbel titles. One book on truly ancient fossil life went back to 3. N billion years, SERIOUSLY pre-Cambrian. I hadn't realized there were fossil algie as well as the Banded Iron Formations which are their food print. Fun book. Some of the third party books took a while to arrive but I have them all now! Haynes Owner's Workshop Manual for Apollo 11:^)
Thank you!
The books I ordered arrived on time and in good condition. I can always count on Better World Books to meet my expectations.
I had two orders with BetterWorldBooks buying books out of print. I had to contact Customer Service due to very long shipment time. Their customer service was responsive and friendly. The problem got solved and I'm a happy customer. BetterWorldBooks becomes my prefered place for searching for books, especially those out of print.
It's great to support a business that supports literacy, libraries and education and at the same feeds my reading habit.
Since I live thousands of miles from your store you figure that I can get the worst of your books. Rejects from libraries, ones without covers, nicked etc. Thus saving the good collectable books for you local customers.
After I read those so far I have thrown them into the garbage so no one else would get them.
I've ordered dozens of books through Better World. My son's classroom books were 75% less than purchasing them through the college bookstore. My personal reading books were priced well with free shipping. I have had good experiences through them.
I need some hard-to-find books but BWB usually has them in their database, even if they are not in stick. Then I put them on my wish list and wait or keep looking. It is great.
All of my books came except for one. I waited a few more days, thinking that maybe it was just sightseeing. Apparently, the book was ripped and torn prior to departure, so nobody ever shipped it. I got my refund. That was fine. But nobody ever told me that the book wasn't coming! I got no email about it!
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!
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