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Better World BooksReviews 2,091

3.3
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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233
Canada
1 review
0 helpful votes
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Enuka
August 11, 2020

Efficient, well priced, lovely, but the insistence on filling out reviews to mandatory lengths just to say you were happy with the service is gibberish-generating; and not the fault of the service itself, I should think.

Date of experience: August 11, 2020
South Dakota
3 reviews
0 helpful votes
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I am pleased to have in my possession a nice copy of the book, John Adams. Thanks Better World Books.

Date of experience: August 11, 2020
Pennsylvania
3 reviews
0 helpful votes
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Nice buy
August 11, 2020

Everything about this order was good. A good site to buy books from. I was surprised at how quickly I received the book. Thank you Betterworld books.

Date of experience: August 11, 2020
California
1 review
0 helpful votes
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Amazing!
August 11, 2020

I got just what I wanted at a fabulous price & fast shipping!
Will definitely recommend to all my friends & will definitely use this site again!

Date of experience: August 11, 2020
Texas
1 review
0 helpful votes
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Good Value
August 11, 2020

Good Value for the Price - easy to order and ship. Some prices higher than Thriftbooks and some lower.

Date of experience: August 11, 2020
California
1 review
0 helpful votes
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Where else can you go on the internet to buy something wonderful (books, new and used!) from an organization that does its part to make the world a better place? (psss. Hint below)
I've been a proud customer of BetterWorldBooks for well over 5 years and have never been disappointed. I come here for any book that I can't find through my local bookstores. Many thanks to all the staff and the affiliated booksellers as well!
(hint: not a site run by the world's most power-hungry billionaire!)

Date of experience: August 11, 2020
Minnesota
1 review
0 helpful votes
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I enjoy scanning for books by category. It's a great way to find old friends and check out unfamiliar titles or authors. I'm spending a fraction of what I'd spend at Amazon and helping out a good cause.

Date of experience: August 11, 2020
Illinois
2 reviews
0 helpful votes
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Disappointed
August 10, 2020

I was disappointed with my purchase, because 2 of the books were not what I wanted. The descriptions weren't very detailed. I ordered 4 books. One says,"Not for resale, this is a free book" on the inside, but I was charged for it. The last was in good condition and what I ordered.

Date of experience: August 10, 2020
Florida
1 review
0 helpful votes
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I love this website and tell all my friends. Prices are excellent. And I get a review about the book and sometimes how many pages.

Date of experience: August 10, 2020
Texas
2 reviews
0 helpful votes
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Excellent Service
August 10, 2020

Smooth and efficient ordering process.
Book was in excellent condition even though second hand. Would highly recommend the company

Date of experience: August 10, 2020
Ohio
1 review
0 helpful votes
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Better world books has been my go-to place to purchase books I can afford. They have a great variety of topics, and the books arrive in a timely manner

Date of experience: August 10, 2020
California
1 review
0 helpful votes
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I ordered a bunch of titles, some from other venders who list through BetterWorld. All the Better World selections arrived promptly and as described. Refills my give-away pile of Primo Levi, John McPhee and Sue Hubbel titles. One book on truly ancient fossil life went back to 3. N billion years, SERIOUSLY pre-Cambrian. I hadn't realized there were fossil algie as well as the Banded Iron Formations which are their food print. Fun book. Some of the third party books took a while to arrive but I have them all now! Haynes Owner's Workshop Manual for Apollo 11:^)
Thank you!

Date of experience: August 10, 2020
North Carolina
1 review
0 helpful votes
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Order arrived on time
August 10, 2020

The books I ordered arrived on time and in good condition. I can always count on Better World Books to meet my expectations.

Date of experience: August 10, 2020
Germany
1 review
0 helpful votes
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I had two orders with BetterWorldBooks buying books out of print. I had to contact Customer Service due to very long shipment time. Their customer service was responsive and friendly. The problem got solved and I'm a happy customer. BetterWorldBooks becomes my prefered place for searching for books, especially those out of print.

Date of experience: August 10, 2020
Minnesota
1 review
0 helpful votes
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Always reliable!
August 9, 2020

It's great to support a business that supports literacy, libraries and education and at the same feeds my reading habit.

Date of experience: August 9, 2020
Washington
1 review
1 helpful vote
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Books
August 9, 2020

Since I live thousands of miles from your store you figure that I can get the worst of your books. Rejects from libraries, ones without covers, nicked etc. Thus saving the good collectable books for you local customers.
After I read those so far I have thrown them into the garbage so no one else would get them.

Date of experience: August 9, 2020
California
3 reviews
0 helpful votes
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I've ordered dozens of books through Better World. My son's classroom books were 75% less than purchasing them through the college bookstore. My personal reading books were priced well with free shipping. I have had good experiences through them.

Date of experience: August 8, 2020
Romania
1 review
0 helpful votes
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Excellent
August 8, 2020

Keep up the good work! I will come back to buy books as always. Great service and great value.

Date of experience: August 8, 2020
Canada
1 review
0 helpful votes
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I need some hard-to-find books but BWB usually has them in their database, even if they are not in stick. Then I put them on my wish list and wait or keep looking. It is great.

Date of experience: August 7, 2020
Oregon
1 review
0 helpful votes
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It was good.
August 7, 2020

All of my books came except for one. I waited a few more days, thinking that maybe it was just sightseeing. Apparently, the book was ripped and torn prior to departure, so nobody ever shipped it. I got my refund. That was fine. But nobody ever told me that the book wasn't coming! I got no email about it!

Date of experience: August 7, 2020

About the business

Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.


betterworldbooks.com
Founded in 2003
Mishawaka, IN, United States