Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
Great deals, great service, and timely shipping! Books always come in the condition described and are shipped quickly.
This is my first experience with Betterworld Books and overall I'm pleased. First of all it's not Amazon and for me, thats a huge plus. The books by and large are very reasonably priced and of course free shipping is great. But being inexpensive means a lot of their stock is library books, which personally I'm not fond of and it takes a lot of patience to remove stickers and such. But on the other hand, it is part of their business plan to try and make sure books don't end in landfill and I can't argue that. The books came generally sooner than I expected and just as I was thinking one of them might not arrive at all, it did show up. I also like that they followed up to make sure the books arrived. Unfortunately, due to how they have to obtain their books, there are a lot of books advertised but out of stock. I have no idea how often they do get books in and some sort of notice might be a good thing. I will continue to support them and encourage others to do the same.
From JAPAN This shop handles many many variety of books. I have been getting lost, because there are a lots of books that i want. And this shop has corresponed very quickly after my ordering. It is very helpful. I will purchase in this shop again. Thank you.
The right book arrived. It took a while as expected. It was in good condition. It was a bit disappointing to tell you the truth but that's not the bookseller's fault.
A+ Rating: Fast shipping and books were in excellent condition. Definitely recommend BetterWorldBooks!
I discovered BWB about 6 months ago. Their business model is admirable and it is so nice to be able to find used books easily and in such great condition..
Service phenomenal! I accidentally discovered this site, I wish I knew about it sooner. I got the books at an amazing low price and with free delivery. They arrived on time and practically brand new condition. I enjoyed a cute email about my shipment, I'll let that be a surprise to newbies. I can't rave enough about my experience with Betterworldbooks. I will definitely order from them again.
As always, you sent out my order quickly and the books were received in great condition just as stated on the website. You even had an out of print book that I had wanted another copy of. Lucky for me Better World Books had it! Thank you for your mission and rehoming good useable books.
Since I'm living in Europe I had to wait a little longer for my book to arrive, probably also because I ordered during corona time, but it was more than worth it! The book was in a very good condition and I'm so happy that I found it at BetterWorldBooks.com! Also the e-mail that I received when the book was shipped and on it's way, was great and very funny too! I guess you'll have to order a book yourself to find out...:-). In any case, I recommend this company!
Package arrived in a timely manner and in great condition. Books were as in the condition as stated on the website
I always order my books from Better World because they carry everything and their prices are reasonable and the service is great. I usually receive my books within 5 to 10 business days.
I've used their site countless times for all my book and movie purchasing needs and would highly recommend that others do the same! Not only is the site easy to browse on but it donates a large portion of the proceeds to charity, ships fast, and normally has books in good condition for very cheap!
Awesome site for getting books instead of Amazon. One book took a while to arrive but all the others arrived quickly and in great condition.
Love this company. The books I have ordered always arrive in good condition, and in a timely manner. Plus I love the "better world" aspects.
Books were in great condition and arrived on time. I will defiantly be ordering from Better World Books again!
Great to be able to get the books so quickly. I love that I'm able to donate books and receive my own books as well.
I stared ordering from BWB last year as an alternative to Amazon, and I LOVE them. I've always gotten my books in good time, and in the condition specified when I ordered them. I'm currently in school and got all the books(and more) on my reading list for $100 this year!
I was happy with the purchase came on time and love the books I can't wait to find more of these books
I love BetterWorld books. It is always my first stop when looking for a title. Rarely do I need to shop anywhere else -- and you can't beat the prices and free shipping! After I finish a book, I take it back to my local BetterWorld book drop and pay the pleasure forward. Shipping is always prompt, and I've ordered at least 50 books with no mistakes. Thank you, BetterWorld!
The prices are so fantastic and the selection is great. They don't always have every book I am looking for but it's pretty darn close. I have made two large orders so far and all of my books have been the exact quality that is described in the product listing. I also received both of my orders in a great timeframe. Can't wait for my next order soon!
About the business
Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members