The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
Great turnaround, very funny web site, enjoyable to shop at! I would highly recommend shopping here.
Got a wide array of titles I loved, shipped quickly, and made the world better(apparently). I'll be buying again for sure.
I had a pleasant shopping experience, the shipping was fast considering mail delays with the pandemic, and the books were in good quality. Thank you, Better World Books!
Ordering was so easy and my items arrived very quickly. Even though most of what I ordered was considered fair or good condition, everything arrived in excellent condition! It was way worth it!
This is a great place tonorxer books I would recommend this to my family and friends I will purchase more books in the future from this company
Great selection of books and good customer support. You may order in full confidence and receive prompt and courteous service.
My first place to look for books! They have a huge variety and great prices! Shipping is always free and even with the Pandemic delivery times have not really been affected!
I am so glad I found this company to satisfy my love of books without breaking the bank. The site is easy to use and the delivery is always fast - love the "email" I get from my soon-to-be delivered book! I have passed on this website to several of my book-loving friends!
BetterWorldBooks is an interesting store to browse, I always find something decent to buy at a reasonable price. Both my orders have been processed rapidly and delivered in just a few days, the books were in good condition. Good for midnight shopping!
The books arrived in a timely fashion and we're in even better condition than expected. I've ordered many books and will continue to do so. Great company!
I ordered two texts that I could not find elsewhere, they arrived in the times indicated in excellent condition and at an affordable price. Keep it up.
Books arrived in a good time frame. Great conditon. Two were in large print which i did not order. I was told they have no control over whether you get the books in regular or large print. Don't like that one bit
Books were in great conditions and delivery was faster than orginally projected. I will most certainly be ordering from better world books again in the future.
I can always find books I'm looking for on their site. They are a great company that promotes literacy around the world and donates books to set up libraries in other countries.
I've bought two orders from BWB. Both orders arrived in a timely fashion. They were used books, so there was some wear and tear. The selection is very good-- even some surprisingly hard-to-find editions.
All books ordered were recieved in just a few days and in good condition. I will order more. My daughter recomended Better world books to me and I am pleased with the selection and condition of all the many books I ordered.
I bought this book to learn how to make temari. It arrived quickly and in perfect condition. Now temari is my new favorite hobby
Article delivered in time, in a good condition, cheaper than elsewhere. For somebody living in Finland the free delivery is a big bonus.
Efficient order processing. Great value. Very timely and helpful customer support. A gem. Delivery times are under estimated but that is due to outside organizations.
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!
Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.