Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
Incredible catalog of books! Reasonably priced and with reasonable delivery time with no onerous shipping costs!
Received the order in three packages, but that's okay. Please, continue with paper books! Thank you very much.
Great service. Book arrived in good condition. Am using it to help with info for my weekly news column in the Granville Sentinel (NY) and the Lakes Region Freepress (VT)! Ann Rich Duncan.
Good service for someone (like me!) who does not live near a good English bookshop but loves to read paper books (as opposed to digital books). Would certainly use Better World Books again.
The books I received were wonderful. This is a great place to buy books with some of the proceeds going to purchase books for literacy non profits.
My order came on time and as described. I'm happy with my purchase and will be using this site again
I ordered a used book for my bookclub and my experience was stellar! I received the book quickly, in great condition and at a very cheap price! I will certainly be using BetterWorldBooks in the future.
I'm making purchases from Better World Books because I like what they stand for. I like that they are concerned not only about making profits but also about people and the planet, that they are doing things to make the world a better place. The ordering process is simple, easy, and convenient to use. I don't expect next day delivery and my orders arrive within a reasonable amount of time. They have free shipping and the prices are comparable to other sites.
The books are in good condition and are worth the discounted price. I have placed several orders and have never had issues with the condition of the books. I have always received what I expected. And the variety offered is excellent.
Love Better World Books. It is the first place I look when I want to buy a book. Great service and selection.
One out of my couple-of-dozen books bought so far, didn't arrive and, simply by informing Better World Books of this, they returned my payment within a few hours.
Refreshing in our often less-than-reliable commercial world.
Book arrived in good time and was exactly as stated. In fact, it was in better condition than I expected as it was an old library copy.
I ordered a book for my nephew that I couldn't find anywhere. It was cheap, great condition, fast shipping, and I LOVE the personalized email I got!
I have ordered several times and have had no problems until my last order. I received an ARC of the book. I sent an email to the company and was told that I could keep the book and would receive a refund including my reward of $5 that I used on this book. The email response was dated 8/31, but I haven't received the refund or reward. Please refund the cost of the book and reissue my reward.
Have used bwb's for years and anticipate my next vist. Have not had a bad experience, short of ordering the same thing twice. Do have a list of my books to help me keep track. Yep, coming back. Off to read some more...
Very easy to move around the site. Most books come in very good condition. Have already placed my next order.
Great service and price. When my book arrived it was in perfect condition and it was even autographed by the author!
I'm always happy with both the service and the books I have bought from Better World Books. I got exactly what I ordered and, despite current slowdowns in postal service, they arrived in a reasonable time.
My "like new" copy of this book arrived early.
I am very satisfied with the selection and service at BWB.
About the business
Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members