Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
After seeing the "new" translation or rather modern interpretation of this wonderful old book, I do not want this book, but do want an older translation. This book is of no interest to me; however, I am interested in an original translation. I want to return this book and get one of the old translations you have. Can we work this out? The book is just as I received it, in new condition.
Wonderful choices, free shipping, and great prices. Very fast shipping. Money spent helps literacy programs
I love this web site... I love the selection and the prices. I've used this site frequently and never been disappointed... condition descriptions are accurate and fast shipping
Got both of my books and they came in great shape! They also sent me a cute little email "from my books" beforehand! The best was that I could choose to ship in "more sustainably" Would buy from them again!
This is an excellent way to buy books! Any book I've purchased has been good quality, arriving in good condition as well. Not only are they reasonable, but I know when we buy these books we're helping others. In addition, what a great variety of books, so many categories!
I have ordered several times from Better World Books and have not been disappointed. The books are in the shape they claim they are, they have a large inventory of books, and it's a bonus to know that the purchases are helping them to improve literacy in underserved communities. I plan to donate some books back to them through their drop box that is close to where I live too. When you order books here, you do need to be patient to await delivery. It takes anywhere from 5 days to a week and a half in my experience.
Fabulous book from a brilliant business. Particularly appreciated the "from the book's perspective" email note which made me laugh out loud. Made my day!
I have ordered from here many times and I have always received my books quickly and in good condition.
Fast service. Great prices. Extensive selection of books. I downgraded the review to four stars because book quality is good, but not great. I happen to be one of those people who thinks three things should never be abused: books, children, and small animals -- not necessarily in that order. If the quality of the books are too bad, i won't read them. The books from Better World are (fortunately) above that.
Thanks for sending my order and I received the entire order in a timely fashion. I enjoy watching these DVDs and reading these books.
I have always had a great experience with BetterWorldBooks over the last few years I have been purchasing through them directly. My last order, The Doorbell Rang by Rex Stout, was no exception. The book came quickly and in the condition advertised. I used to always order through the agregator Abe Books, but found over time that many to most of the books I was ordering were actually coming from BWB. So, a couple of years ago, I decided to order directly from BWB. I also search here first.
Great value, timely delivery, wonderful inventory. I have enjoyed a long relationship with BetterWorldBooks.
Very fast shipping and books are always as described. I especially like the email I receive from my book. Someone in shipping has a great sense of humor.
Prices and availability at BWB make this the first place to purchase books. Best thing, I donate them back to BWB.
Experience of delivery and product meeting my expectations. Buying from a collective identity is not my preferred channel but it has worked so far.
Arrived quickly and in great expected condition! Thank you for the wonderful service, I will be ordering exclusively through you folks now--down with Amazon, support booksellers!
I received the book, and it was exactly as described. Definitively, I will buy you again. Thank you!
All the books came and in a timely manner. Just as described! Separate shipments, but that's OK because they all made it here within a week!
About the business
Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members