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Better World Books has a rating of 3.08 stars from 2,091 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Better World Books most frequently mention good condition, free shipping, and timely manner. Better World Books ranks 4th among Used Books sites.
Library books but in near perfect condition. Orders take around a month and a half to cross the pond, but as long as you're not in a hurry i definitely recommend. Books shipped from the UK arrive within a couple of weeks. Hooray for that! Also, I feel like I need to mention the e-mail they send when a book is dispatched. It is simply delightful! I'm a very happy customer/bookworm who wishes they had warehouses in the EU.
I bought several books by the same author from BW books. I got part of my order but its been a month now and even though I have a tracking #, once it "leaves" BW books they do not help at all to find your order. The site they direct you to in order to "get help" sends you in circles. They did not hesitate to help themselves to payment for the books, however. Beware. I will never order books from this company again.
Prior to this problem, I was mostly pleased with Better World Books. But after my recent experience I will avoid ordering from them. They sent a book which did not match their listing or the product details. It was not by the author shown, and other details. I informed them of the discrepancy in detail and asked for a refund and a return shipping label. They asked me to find and tell them the ISBN number in the book. I checked the number on the ISBN site, and the description there was what they had shown in their listing. So in fact the ISBN description was wrong! I informed BWB of this and they told me they go by the ISBN number, I would need to pay return shipping if I wanted a refund. That would have cost me most of the price of the book, and have no book. And the book I received was actually an old school text, worthless to me or to about anyone. I explained all this to them and told them they would see the truth of what I told them when they received the book. They repeated their refusal and reason. Over several weeks we exchanged numerous messages, in which the then told me it was a case of my changing my mind, so they couldn't pay shipping. All their messages were full of "sorrys". It began to appear to me that it was not humans but a machine reading and answering me. I said so, but the responses didn't change. I warned them that I would need to complain and could never trust them again if they wouldn't do the right thing. Same responses. I finally reported it to the Better Business Bureau. They quickly informed BWB, and only then did they refund my money. They said keep the book. I can understand that, because they wouldn't want to pay for the return of an unsellable book!
Tip for consumers:
Based in their responses to me, I cant imagine what would have helped.
Products used:
Didn't use the book. I donate it to charity, where I expect it will end up being disposed of unsold.
I ordered a bunch of books that were listed as "very good condition" and when they got here they were old ex library books. Not what a I played for. When I bought 1 book it was packaged in just a plastic mail bag with no packaging, of course it arrived severely damaged. Every book comes with a paper based sticker ON THE SPINE which do not come off easy and leave sticker residue behind. I ended up ripping one of the dust covers of my books, can't imagine how horrible buying paperbacks from them would be. Avoid this website
Tip for consumers:
Never ever ever buy paperbacks
Products used:
Books
Library books but in near perfect condition.
Orders take around a month and a half to cross the pond, but as long as you're not in a hurry i definitely recommend.
Books shipped from the UK arrive within a couple of weeks. Hooray for that!
Also, I feel like I need to mention the e-mail they send when a book is dispatched. It is simply delightful!
I'm a very happy customer/bookworm who wishes they had warehouses in the EU.
Tip for consumers:
They often have discounts available. May be worthwhile waiting.
Products used:
Books
Yes thank you i received this order. It was exactly as i had viewed online. The order consisted of 4 books and all arrived in good time and in good condition.
Wow! I was so impressed; first of all the price that included shipping, then the speed of the arrival has outdone by far anything else I have ordered from other sites and the quality of the material received. This is now my go to book site. Thanks!
Very responsible and quick delivery. I was so happy to receive my purchase and thrilled at the price!
I was skeptical at first about ordering from betterworldbooks; however the novel I wanted was only available via amazon and they were getting their book from betterworldboks with an additional surcharge so I decided to go directly to the source. $10.53 ($14.85 CDN) later via PayPal my purchase was made. While waiting for delivery, I tried tracking the package through their website with limited success and thought for sure I had been scammed. Thankfully, about 12 business days later (a feat during the COVID19 pandemic) my book arrived in a tightly sealed packaging slip and in good condition.
I've ordered several times from Better World Books. Now, with the pandemic and libraries closed, I am very fortunate to have stacks of books I'm going through. I love the messages of BWB: giving back, being aware of the carbon footprint. Love this company! And offering expedited free shipping at this time is very cool.
Products used:
I've very recently bought 16 books of an author I have come to enjoy. Before that, I've ordered several other books. The products are used books and are often in nearly new condition. They have sales regularly, free shipping, and discounts on clearances. Plus they give books to underserved area, which I love. This is a GREAT company. And their follow up on orders is awesome.
I will never use this site again. They are sending me spam 3 times a week. There's no way to unsubscribe. I emailed customer service, and the spam stopped for a while, THEN IT STARTED UP AGAIN. Nightmare.
Tip for consumers:
Be Warned!!
Products used:
a book
Betterworldbooks never fails me. I can always kind the books I want! And it feels good to re-use so as to help the environment
I get my books very quickly, great service. Books are always in great condition and packed well. I have received my books from BWB for years and have always been supremely satisfied. I would highly recommend them to all book lovers.
Love Better World Books - affordable and great selection, can't believe it took Covid for me to find it!
BetterWorldBookshad two used copies of a book by an Australian author for which I have been searching for years. My own much loved copy went missing many years ago. I bought both copies. They arrived in good time from the US. I was happy. Thank-you!
I bought several books by the same author from BW books. I got part of my order but its been a month now and even though I have a tracking #, once it "leaves" BW books they do not help at all to find your order. The site they direct you to in order to "get help" sends you in circles.
They did not hesitate to help themselves to payment for the books, however. Beware.
I will never order books from this company again.
Tip for consumers:
Can not trust them
Products used:
Books
This is a great way to get used books that are in great condition. I recommend this 100%. I have purchased multiple books and I believe you should too
Great price and timely shipping! Half of the puzzle book was already written in, but I guess it was because it was listed as used. Buying their clearance used books makes a great savings!
I ordered 4 books and they only sent me 3 and trying to contact them about their mistake was very hard and time consuming, and when I finely did get in contact with them I had to deal with a stupid robot at first. And their way of fixing their mistake was to not charge me for the book they failed to send. I prefer to order from thriftbooks.
Tip for consumers:
Pay close attention to the books you order and the books you actually get in the mail, make sure you get all that you order, And if you don't, then have fun contacting them about it.
Products used:
Books.
Book as described with safe packaging. Very efficient vendor and would purchase from BETTERWORLD BOOKS again without hesitation.
I found there some books I have been looking for but unable to find, the price was right, the shipping was fast and the books were in good condition when they arrived.
1st time ordering and very pleased. Ordered 9 books in the span of 3 days and they all arrived within a wk or so. Pleasant surprise considering the Covid situation that's happening. Great website
I got all books I ordered in a timely manner. The books were as described. I would order books from this seller again
Always come to this website to look for a book before anywhere else! I have never received a book I wasn't happy with! Always in great condition!
I have ordered from Better World Books many times. They frequently sell used library books. I DESPISE the stickers and stamps all over the books and intentionally order ones NOT marked as previous library books for this reason. In spite of this, I routinely still get them. It's so frustrating that they either don't mark all library books as such or they just don't pay attention when fulfilling orders. For my last order they had several copies of the same book, one marked as previous library and the other simply as "used". I chose the "used" version, and got a book covered in library stickers and tape and stamps on the page ends. And it was sent in this sticky wrapping plastic envelope that made a mess of the dust jacket. I'm done ordering from here.
Tip for consumers:
That they don't send what you actually order
Products used:
Book
Efficient as usual. Terrific site. Wonderful selections. In the virtual world, it is wonderful to know that you can find so many great titles.
Terrific customer service, good selection, good-to-excellent quality books, honest about their condition, plus they support literacy around the world. I've even got a fair-trade chocolate bar along with my order once!
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Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.
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