Ordered 9 shirts, paid rushed processing and $33.99 for two day shipping, but just received the shirts 12 days later! No communication after several emails. Will be returning them unopened, and contacting the BBB if they do not refund the entire purchase including shipping. Stay away.
No response to phone calls or emails regarding the status (and cancellation) of an order for two t-shirts. Finally after contacting PayPal to intervene, the supplier decides to ship the items three weeks after the order was made. I'm working on a full refund.
I ordered on 12/8/2020. Their site says they ship around 3 days after ordering and my credit card was charged the day I put in my order. Try weeks. I didn't get my order in till after Christmas on 12/28/2020. Prior to receiving my shipment, I repeatedly tried to contact them. Never got a response from them.
I ordered 2 t shirts as gifts. After reading reviews I attempted to contact them... there is no customer support, no contact what so ever. It's been a month and I've called their false customer support number, have left over 10 emails and nothing... no shirts, no response... stole my money! Calling my credit card company next... avoid... someone needs to be jailed!
We ordered two shirts of which cost 47.47 and we never received our products and they will not answer the telephone or return a phone call or an e-mail to us. this place is obviously a rip off, a scam do not purchase anything.
I ordered shirts on August 5th. They charged my card right away. Most e-commerce sites charge once the product is shipped. Well, its now 5 weeks later and the product has not shipped. I sent an email, I filled out their contact form on their website, and I have called them twice (got voicemail) and they have never taken the time to respond. Stay away!
Just received my shirt and the first thing I thought is how do I get a refund or how do I get a replacement? The quality of the shirt itself is fine the printing is horrendous. Very dissatisfied with what I got..
I've ordered twice from this company so far this year. They're working and printing up the t-shirts you want. Everyone has suffered due to the pandemic. Mail is running slow and that is not they're faught. Better than pants is up and running. They might be short handed but, as is well with them.
After prolonged attempts to reach this company. I reached out to the Better Business Bureau online. I was connected to the correct office for this company's location. Within a week I had a full refund. Gather as much info as you can about your purchase transaction and BetterThanPants.com info (available on their website) and file a complaint. They will reach out to the company and you should get satisfaction finally. Good luck!
And by 'Switch', i mean they switched to nothing. Nothing is what I got for my money. They are Probably using the money you sent them to defend against trademark infringement lawsuits from the Cohen Brothers and The Big Lebowski rights holders... because you aren't getting a shirt that's for sure. If no stars was an option that's what they deserve. Also jail. These guys are straight up petty crooks on an internet scale.
I ordered a t-shirt from these people on April 3,2021. I sent them an e-mail and tried calling them and left a message on April 23rd and April 27th and have heard nothing. I have since filed a complaint with PayPal. Best stay away from them.
I placed an order on August 4th for an upcoming camping trip. I've left numerous e-mails and voice mails, no response. It's totally ridiculous. I'm contacting the better business bureau and trying to get money back from my credit card company.
I am quite sure they don't actually sell product and that this site is just a scam to take people's money. Find a different vendor regardless of their discounted prices... You will never see your ordered merchandise.
Been almost a month now. Keep trying to contact them. Never answer. They are quick to take your money and then never deliver. Repeatedly left messages. Repeatedly tried calling. Sat on chat requests. Never even once have I gotten someone to answer. Don't understand why 2 t-shirts is an impossible thing. Would never have ordered if I could get design somewhere else. Doubt now they could even produce them. Its criminal theft is what it is. Can't complain about quality, shipping, packaging, or even customer service, since they don't seem to be able to do anything other than steal from you. I vote 5 stars for theft.
Purchased 5 shirts from them, No reply for 27 days emails or Phone. They use a Google phone number which is a Red Flag as well. I should of done some research before ordering but if i can help anyone else please don't purchase from them. I am filing a dispute now I never received any of my products. Do Not Buy From Them! The 5 star ratings are most likely fake on here! Everyone else has been taken!
I've called this company maybe 50 times nobody ever answers the phone. No one returns your voice man it's a Google voice number. They don't answer emails it's too bad I really wanted my products and what I ordered much much more from them if they would have just sent my stuff.
I'm here because I ordered a tshirt a month ago for my sister's birthday and it's still "in production" and it still hasn't shipped. I checked DomainBigData.com and this site has been around since 2008. Most of these reviews are from within the last 2-3months. Same thing going on Google Reviews. I wonder what happened...? Did the owner croak? I hate giving it one star, but something hinky is going on...
https://domainbigdata.com/betterthanpants.com
I responded to a promotional email that stated shirts were half off with an additional 25% off is you entered a certain code. In placing my order, no screen ever appeared to enter that code, so I was charged full price, and then had to fire off two emails, one threatening to dis them on Google before getting a response stating they had credited my account the difference. But even that was annoying as "Mike" said they had notified me of this several days ago, and that was either a lie or it was sent to the wrong email as I didn't get it. They never respond to phone calls even though they provide a number.
Promises fast shipping, but took over a month. During that month, no response to emails or calls. Ignored request to cancel after 4 weeks and shipped it anyway but did not send promised shipment notice.
This is the worst company I have ever had anything to do with. I placed my order in mid June, a shirt intended for a birthday gift. My payment was taken immediately, but the item never arrived. I placed a complaint with my credit card company at which time I was contacted by this bogus NOT Better than Pants company saying it had been on back order and would be on its way. We are now in Sept. And I have yet to receive the shirt. This seems to be a scam company set up to rip off the consumer. It should be shut down! Do Not Order anything from them.
Overview
The company is facing significant challenges regarding its reputation and customer service approach, as evidenced by numerous negative reviews highlighting severe delays in order fulfillment and a lack of communication. Customers frequently report difficulty in reaching the company for support, with many expressing frustration over unresponsive emails and phone calls. While there are isolated mentions of satisfactory product quality, the overwhelming sentiment suggests a pervasive distrust, with accusations of the company operating as a scam. Overall, the feedback indicates a critical need for improved customer service and reliable order processing to restore consumer confidence.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members