The company enjoys a strong reputation for offering high-quality products, particularly Miele vacuums, which customers frequently praise for their reliability and performance. Many reviews highlight excellent customer service, including prompt shipping and helpful communication. However, concerns arise regarding the company's return policy and warranty support, with some customers expressing frustration over unresponsive service and restrictive return conditions for commercial products. Overall, while the majority of feedback reflects satisfaction with product quality and customer interactions, the company may need to address return and warranty issues to enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
Excellent transaction and I thank you
Ordering was simple, and the discount was appreciated.
The whole buying process was great. My only complaint was that FedEx left the box in the middle of the driveway, not "at the front door" as stated.
The comparison page on the website was useful for choosing a model of vacuum to buy. Moreover, the order arrived promptly and in good condition. I am very happy with my purchase, and it is nice to know where the brink-and-mortar stores are (in the Chicago area), should I need any repairs or accessories.
I would recommend this product
Super service and great value.
I have had wonderful customer service with Best Vacuum via the phone or placing an order on the internet.
It IS the best deal to shop thru bestvacuum! Fast and free shipping!
Second purchase from Best Vacuum. Perfect.
Prompt delivery!
User friendly website!
Easy to use website and provided all information I needed to purchase vacuum.
Easy ordering process. Received the product in a somewhat timely fashion.
It would be helpful if the consumer was made VERY aware that there are no weekend business hours. I placed my order at 4:03 EST on a Friday. My order was not addressed until the following Monday, so the free overnight delivery was a bit of an oversell.
Shipped next day! Recommended as excellent choice! Very nice company to deal with! Personnel service
Excellent! Such a great service! I will use Best Vacuum every time when I need new products for my vacuum.
I am very pleased!
Very well organized website easy to find what I wanted. Comparison tool and best vacuum for purpose very helpful. Plus free shipping and overnight delivery. What is not to like. Highly recommended
Easy navigation. Good prices and fast shipping.
Very professional. Received vacuum next day just as promised. Miele prices are the same everywhere. I selected Best Vacuum above everyone else because of their Better Business rating of A+.