The company enjoys a strong reputation for offering high-quality products, particularly Miele vacuums, which customers frequently praise for their reliability and performance. Many reviews highlight excellent customer service, including prompt shipping and helpful communication. However, concerns arise regarding the company's return policy and warranty support, with some customers expressing frustration over unresponsive service and restrictive return conditions for commercial products. Overall, while the majority of feedback reflects satisfaction with product quality and customer interactions, the company may need to address return and warranty issues to enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
Quick delivery for a terrific product
Everything went very smoothly. Would have been 5-stars except took three days after message that delivery is coming and will need signature at delivery before delivery actually took place.
Very good service and great value
User Friendly well laid out!
Website is a bit difficult to use, for someone who is not so tech-savvy- I was able to figure it, but a few profanities escaped my lips.
Worked out great. I was especially appreciative of the emails telling me when the order was shipped and when I could expect it. With all of the package theft occurring in Portland it was a relief to know when to expect my order so I could make sure I was home.
Great products, great prices for Miehle bags.
Ordering was easy. The confirmation indicated that I would receive my order on 12/8. I did not receive my order until 12/12 which was disappointing.
The BEST> best service and help with questions.
Waiting for delivery for three days & didn't ring bell when did deliver it.
Will continue to order... wish shipping costs weren't so high!
Competitive pricing on Miele vacuum bags and filter, with quick delivery.
Easy to find what I wanted. Quick check-out. Nice discount. BUT, delivery time was very long (I could have walked the distance faster) and there was never any tracking information.
Good price fast delivery
Great deal on a great vacuum!
Awesome
Convenient process
We got a Miele C2 Canister with the Powerbrush. It is amazingly versatile and easy to use. We have a mixture of different types of carpet and wood floors. It is very easy to change the level as I move from one room to another. Our old upright was a real pain. It is also much lighter and easier to handle going up stairs. In addition, it the quietest vacuum I've ever used, even though it has all the power I will need for any use I can imagine. I know it is the top rated vacuum, but it exceeded my expectations.
Satisfactory.
Efficient, easy, a good online store.