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Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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All of the coupons that were repeatedly popping up were not able to be used on my purchase- including free shipping and new order. I think that stinks.
They did follow up with my order to make sure I had all the things I needed and I appreciated that seeing as I had forgotten a key component. They were very helpful.
All of the coupons that were repeatedly popping up were not able to be used on my purchase- including free shipping and new order. I think that stinks.
I ordered a custom flag on 8/30/2021 I paid for additional shipping to receive it by 9/9/2021. I received an email that said my graphics weren't good enough that I would receive and email within 24-48 with redone graphics, 4 days later I received the email I immediately approved the new graphics. Once I received the new graphics I got an email that said my flag would arrive on 9/13/2021, I immediately called them told them that the flag was for a fundraiser on 9/12/2021 and that I paid for guaranteed shipping to arrive by 9/9/2021 they said no problem they would make sure it got to me by my needed date. The next day I got shipping conformation that my item had shipped from India and would arrive 9/13/2021. I immediately called them talked to Arthur one of the managers who assured me they would reship my item with overnight delivery, which didn't happen for 2 days the item finally shipped 9/9/2021 when it was suppose to arrive by then. The item then got delayed at a FedEx location. I immediately called them again told them that I needed the item to be reshipped overnight Saturday delivery which is what FedEx said needed to be done in order for me to receive my package. After stringing me along for 2 hours I called back again and was told that it was to late to get it to production and there was nothing they would do. So here I am with no flag for my fundraiser. USE SOMEONE ELSE BESIDES THEM OR BANNER BUZZ
Hello Toni. We are truly sorry that your recent experience with us has left you disappointed and that you did not have your flag at the event.
As mentioned on our website, the delivery date shown at checkout is for print-ready files. In all cases where proof is sent the delivery date depends on artwork approval. When we find low resolution artwork, we notify you requesting a high resolution file to avoid delay. You also have the option of instructing us to proceed with the low resolution print. Recreation is not a computerized process; a designer manually traces the lines of your artwork to recreate it in high resolution. Thus it may take up to 2 business days since this is a service we provide on every order.
From our internal notes we see that every attempt was made to have your order delivered when needed. Further to your conversation with our support team on 6 September, your order was produced and packed for dispatch within 24 hours, on 7 September. Your conversation with Arthur was on 8 September during which we did promise to reship the order to you at no cost using Overnight delivery. This was done within 24 hours as well.
Regrettably, despite using global shipping leaders DHL / FedEx / UPS, transit delay is outside our area of control - especially considering the impact of the pandemic on all shipping networks. Our Terms of Use clearly state: "We have no control over 3rd party couriers’ performance, and we are not liable for delays arising from couriers’ shipping service."
Please accept our apologies that despite our sincere efforts to remedy this unfortunate situation, we failed to meet your expectations.
I like the ease in which to purchase via your website and the ability to design a sign myself.
I like the ease in which to purchase via your website and the ability to design a sign myself.
Every aspect was wonderful. Customer service especially.
So far everything has been great. Even the chat support was wonderful.
You really need to describe the materials used in these banners, which I am not using as a banner, but in any event... other than that, it's fine.
Hello Richard. Thank you for reviewing your recent BestOfSigns purchase. We are glad that our services met your expectations.
We have tried to make the order process as transparent as possible. On the product page, you can click on 'Product Specifications' (just below the name of the product) to view the technical details of the material used.
We are always looking for ways to improve your experience; if you have additional comments or suggestions, please feel welcome to write to us at feedback@bestofsigns.com.
You really need to describe the materials used in these banners, which I am not using as a banner, but in any event... other than that, it's fine.
Fast and easy purchase. Reasonable price. Did not receive what I thought I would get.
Hello Tanisha. Thank you for the rating and feedback.
We are sorry to learn that your banner did not turn out as anticipated. Could you please write to us at feedback@bestofsigns.com with a more detailed description of your concern?
If we have made an error we are committed to making it right.
Customer service was great! He told me it would be there on time, and it actually came sooner than expected. I was able to present on that same day in a way that would not have been possible without the quick work from this company.
This site was recommended to me, it was easy to navigate with many design options and choices for banners, which is what we were specifically shopping for. Got a great first timer discount code as well and shipping was seamless with updates on design review, approval and shipment estimation. Will definitely be using this company again for our sign needs and recommend it highly to others!
Easy to customize banners and lots of design choices.
I needed them by a certain daye, so I contacted the team there and they had them to me within 3 days and two days before my deadline. They were going to miss had I not called, so I REALLY appreciate the way the team handled it.
SUpErB! True to my artwork! Exactly what I expected. And delivered before expected arrival time!
Fast and easy ordering. I was able to design my item. I received my order earlier than expected!
I am happy with the whole process so far. Would definitely order again when needed.
I am happy with the whole process so far.
I liked that I could order a custom size yard sign and upload my own artwork. I had some questions that I asked through email and chat. Your online helper (Andrew) was very helpful as was whoever responded to my email. My sign came and it is perfect and great quality. Thank yiu!
Very good prices... compared to other places... I will be ordering more very soon!
It was easy to design my runner. I was able to upload my logo with no issues. The runner came earlier than expected and looked fabulous. The material is top grade and the images were aligned perfectly. Will order again in the future!
Super easy upload and the files that were too small they fixed up for us so that when enlarged they weren't distorted.
Thank you, Your company is first rate This was my 3rd purchase, and will definitely order from you again. Thank you again
Thank you Your company is first rate
Not very happy with the way the flag was packaged. Arrived severely folded and does not seem to flatten. Hangs with creases and after being flattened out still has creases. I am not very happy with this result.
I'm a cottage business and sell my items at local craft shows. I wanted a table banner and your staff "held my hand" thru the entire process. My banner arrived and I couldn't be happier. It is easy to read from a distance and gives passers by an idea of what I offer. Thanks for helping a novice buyer of signage.
The chat feature was quick and easy to use!
This company has it figured out. I ordered a 4x4 two-sided sign with grommets uploading my own artwork on the 6th of August and it arrived the 11th of August. It was a really high quality sign and exactly as I had wanted. I paid about $37 total, which included the shipping costs too. I would recommend these folks highly. They were fantastic! The business is 100% online and has chat as well as designers too. They're responsive to questions and are very helpful. I am a Managing Director for a Pharmaceutical fulfillment company and we have Office Olympics every year. This sign was awesome!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karyn. Thank you for the rating and feedback. We are sorry to learn that you were unable to avail the welcome discount.
The product you have ordered is Inflatable Tube Man. Regrettably, the welcome discount is not applicable on 3X2 banners, accessories and inflatables since these are already offered at a very low price. This is mentioned on the welcome email and on the offer page:
https://www.bestofsigns.com/welcome-offer
You can still use the welcome discount code on your next order; the code is valid for use once per user.
We are glad you found our support effective. If you have additional comments or questions, please feel welcome to contact us anytime. Our phone and chat helplines are open 24x7.