The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
Quick and easy ordering.
Let's see when the product arrives for quality.
Update letters arrived as promised.
The template was all balled up… not a deal breaker but would have been a lot easier job.
Quick and easy ordering.
Let's see when the product arrives for quality.
Easy site to use and great price. My order was shipped quickly and arrived with secure packaging
It's pretty good I just did not know the name of the cut or material but I called customer w and they helped me very good company
Ordering was easy, shipping was late, product is great!
Would love to get a realistic looking preview before placing my order.
Was disappointed with how it turned out. Thought they would have the image up closer to the top
I was originally happy to find Best of Signs online, a clean, usable website and good prices. I placed an order, immediately realized I had the wrong size selected, and canceled it within minutes, initiating a separate order for the correct size. Two days later, they said the original order had been printed and could not be canceled, and hadn't even confirmed the second order. In other words, they were able to rush a bad job to print lightning fast to charge me, but were taking their sweet time with the correct order.
Even worse, having contacted support immediately, I hit multiple personalities answering the support mailbox. One was understanding and said I'd get a refund, no problem:
"We understand that our customers are the heart of our business, and we want to ensure we meet your expectations."
Only to have that countermanded by someone else. It's one thing to have poor service. It's another to have it acknowledged — then taken back. So even while I have nice things to say about the signs (despite some weird line/cut/grease marks where, I assume, a human was involved in trimming), I can't recommend this business, as I waste hours of my life trying to get a chargeback. At least I have someone saying I deserved a refund.
Confusing instructions vague information... the preview i was sent reversed my design of a clear static cling - telling me the "adhesive" would make it unreadable. Customer service hung up on me twice before i got a nice gentleman who helped me cancel the order
Great prices and easy site to use. The pop-up screen was cut off on the top and bottom though so I couldn't clearly see what I was adding to the cart. I eventually got through it though.
Received an email stating my artwork resolution was too low for good quality. They recreated the images at no charge. I appreciate they took this extra step to ensure we received a quality product.
Amazing service! I would come back again! Amazing service! I would come back again!
Very good prices. And customer service was awesome!
Website can be difficult, however the customer service over the phone was great and the overall outcome of my canopy, canopy walls, & table cover are Top Notch! Very happy and received many compliments at our first agent!
Awesome and the payment options are the best and what make it more enticing to purchase more items...
BestOfSigns is now my go-to place for printing. I highly recommend, and the customer service is so responsive an easy going!
Best prices all around! The banner and six yard signs are perfect!
Every quick delivery! Than you!
Noor was awesome assisting me get my problem reserved after other have not been able to help.:)
Chat service was great!
Issues with trying to use PayPal, outside of that the quality is absolutely great. They came exactly as the computer mock up showed and the mock up that they sent. I would definitely order again.
Issues in trying to pay with paypal
I designed a retractable banner 3x6 for a church and it came out fantastic! Then I ordered two 2x3 vinyl banners with grommets and wow! So impressed with the vibrant colors and high resolution!
Based on the reviews, I ordered a sign. The box and the packaging protecting the sign was in great shape but the sign was a mess. There were scratches, smudges, and a bent corner. They purposefully sent a damaged product instead of reprinting and sending something I could use. A company that has so little pride in their product should NOT be trusted!
You have a fantastic business to help those with none-standard size print jobs.
Third time I've used this company. Extremely high quality stickers at such a darn reasonable price! Can't get any better.
Update: had an issue where I ordered a sticker with the wrong format apparently. This company caught the mistake immediately, sent me an email and called me as soon as they found the mistake that I had made and corrected it in ridiculous speed. A company is only as good as they are when they hit a snag (in this case my fault caused the snag) and how they proceed.
This company keeps amazing me more and more every time I use them. I will keep updating this post as I happily continue my business with best of signs.
Hello Jessica, we appreciate your feedback. Our team has put in considerable effort to streamline and simplify the order process, and we're delighted to hear that you are satisfied with the overall order processing and product quality. However, we regret any disappointment you experienced concerning the template. Your feedback is valuable to us, and we will certainly take it into consideration to enhance the overall customer experience.