Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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Quality is great, but I find it weird that you have to confirm an order you already payed for, this can confuse customers and make them feel like they have been scammed, but still good quality flags.
Great products great prices thanks again for everything
Easy to use design templates. High quality material and light weight
Nice acrylic letters, good quality and fast shipping to California. Packaged very well. If I needed more letters, I would not hesitate to order from this company again
I've been very please so far. I have ordered multiple times. It's imperative that you know exactly what measurements you need and what you're wanting.
They bombed a banner and misplaced the logo and the sign was unusable because of that. I have tried to get them to replace it but instead all I get is a 20% discount on future order. I have ordered many signs up to now. That will change as I will NEVER use them again and warn others of using them!
Hi Danny, as part of our dedication to offering world-class products, we conduct a Quality Check on all items before they are dispatched to verify that they are defect-free. It is regrettable that occasionally a flaw goes unnoticed, for which we sincerely apologize. We request you to raise a ticket from your BestofSigns account from the Help and Support option. Please be assured that we will look into it promptly.
Got help with a customer service who did a great job!
Extremely easy to order custom flags. Flags were completed super fast turnaround
Great pricing, but online options are not listed or available, or easy to find. Sign came with ink fingerprints which cannot be cleaned off, so the sign is worthless.
Hi Larry, we are sorry for the inconvenience caused to you while placing an order. Though we have worked hard to make the website easy to follow and provide the best possible options, we understand that there is room for improvement. As your feedback is important to us, we will surely pass the same to the concerned team to make the customer experience better. We are pleased to hear that you are satisfied with the pricing.
Very user friendly website. The quality of the signs exceeded my expectations!
Item still hasn't been delivered. No updates unless I call. Was ordered September 18 with rush delivery was supposed to be here the 20th.Still isn't here (October 10)- apparently there was a malfunction with the machine that makes tablecloths... They were "kind" and allowed me my overnight charges back...but I still don't have the item. And no tracking information either. Will NEVER do business with this company again. They cost me a $20,000 a year client, and didn't do a thing to make it right, except give me my overnight shipping up-charge back. Unprofessional all around.
Dear James,
We deeply apologize for the frustration and inconvenience you've faced with the delayed delivery of your order. Your feedback is important to us, and we want to address your concerns.
We acknowledge that your order, originally placed on September 18 with a rush delivery for September 20, encountered unexpected delays due to a machine malfunction affecting the production of the tablecloth. We understand how this could be frustrating, especially for an important event. While we promptly refunded the overnight shipping charges as a gesture of goodwill, we recognize that this alone does not rectify the situation.
We did assure you that we would expedite the delivery of your item, but we regret that it hasn't reached you yet. We understand your disappointment and frustration, and we take full responsibility for the unprofessional service you've experienced.
We appreciate your feedback, and we want to assure you that we are actively working to improve our processes and communication. We understand that the delay has caused you significant inconvenience and disappointment, and we deeply regret losing your trust and your valuable business. We would like to make it right and restore your confidence in our company.
As a token of our commitment to your satisfaction, we are offering you a substantial discount on your current order, and we will prioritize the swift and secure delivery of your tablecloth. We hope this offer demonstrates our sincerity in addressing your concerns and goes a long way in making amends for the inconvenience you've faced.
Please let us know if this solution aligns with your expectations and if there are any additional steps, we can take to rectify this situation. We value your business and would appreciate the opportunity to regain your trust.
Thank you for your understanding and patience, and we look forward to resolving this matter to your satisfaction.
Sincerely,
Site is a little difficult to navigate. When you change one thing on an order, everything else reverts back to defaults (size, colors etc). Chat is extremely long winded to find a simple answer to a simple question. Telephone does not ever get answered and/or hangs up.
100percent increase on a reorder. That's a big jump from before, got too pricey but what can I do?
100percent increase on a reorder just 2 years prior? That's a big jump from before, not happy at all!
Love your signs, we only get signs from you and we tell others to do the same.
They hold up well even outdoors. You're affordable and quick to ship. Every sign we've needed for events, conventions, or store signage, we've gotten from your shop.
Great great prices alot to choose from to build and grow your business. Just a all around great easy to use site.
Sent a picture of my daughters cut out and they were like OMG that looks so real. I agree. Great Job.
We paid for expedited shipping for our signs, and they came 4 days after the event! The signs themselves are a good product,
Great experience! Very easy- thank you for great customer service.
The items i ordered was not the correct one's. The company wouldn't not let me return to get the proper stands that i needed. I would never recommend this company.
Hi Tim, We are sorry for the hassle that you have faced. We appreciate you taking the time to get in touch with us. We certainly understand the importance of providing courteous service to our customers and we don't want our customers to have this kind of experience with us. We cannot commit that the poles or graphic will fit into the hardware appropriately because we supply our own set of hardware and graphics. We are aware that you have contacted our customer support team and we will really appreciate it if you can check the email that has been sent as our team has reached out to you for the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7. Our customer service agents will make every effort to assist you right away. We value your time and effort contacting us.
I contacted customer support for my order. I had created a design on the website one day and did not see how to put that design on a custom banner a couple of days later. Vanessa helped me through the process. I've used Best Of Signs before, and they do a good job.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jesse, we apologize for any disappointment you may have experienced with the process. We acknowledge your concern, but we have observed that the artwork you provided was of low resolution and not in the orientation of the ordered size. Our team has informed you of this and presented the artwork proof for your confirmation. We are pleased to hear that you are satisfied with the final product and its quality. If you have any further concerns, please do not hesitate to contact our customer support team via call or chat.