Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We are super happy. We ordered the 8x8 convention display and a 6 and 8 foot table cover (s). My only critique is that I wish the graphics were all the way to the edges of the table cloths but it's not a big deal. Love the final products and we're ready to show off to the world!
Easy to order, but never received my sign. Emailed customer service but they never responded.
Bought signs for my Ford trucks. They knew the bodies were Aluminum, so they sent Magnetic signs. Went to return them, and they made us take 3 videos of the signs not sticking to the trucks and send them in. Now they won't return the money after acknowledging the problem and won't take calls about it. I'm going to the BBB in both states. Do NOT buy anything from these people!
Dear William, we would like to extend our heartfelt gratitude for taking the time to provide us with your valuable feedback. We are sorry to hear that the product did not meet your expectations. We appreciate your patience and understanding during this process and apologize for any inconvenience caused. Our escalation team has already reached out to you with a resolution, and we are working diligently to rectify the situation. Your cooperation is greatly appreciated.
Fourth custom sign order and very happy with quality
VERY happy with quality of items received, if it's less than perfect they'll let you know prior to printing
So far so good…
Perfect
50 characters…$$$&$&$$$$&&&&&&&&.
I have used this site several times because they are so cheap. I would not recommend it to anyone. Customer service was next to no help and they seem to keep losing my order approvals meaning that my delivery date keeps getting pushed back. Last year they recreated an order and spelled "varsity" wrong. I can not in good faith tell anyone to use these folks when they continue to mess up and refuse to correct their mistakes.
Hello Shelby,
We deeply regret to learn that your order from the previous year experienced spelling issues despite our designer's efforts to recreate the artwork. Upon reviewing the most recent updates on your order, we acknowledge that our team made an error, and we understand that you had to approve the order twice, which likely contributed to a delay in the delivery date.
We want to provide you with an update regarding the delivery process. Please be aware that the delivery time displayed on our website represents the fastest possible option, even if we expedite the shipping. Currently, your order is in production, and once it is ready to be dispatched, we will promptly notify you with the tracking information.
If you have any feedback or suggestions on how we can enhance our services, we sincerely invite you to share your thoughts with us at feedback@bestofsigns.com. We are committed to doing everything within our capabilities to rectify the situation and make it right for you.
Thank you for your understanding and patience.
Warm regards,
Best of Signs
Always quality signs at a reasonable price. I recommend Best of Signs to small business nationwide.
The entire process was so easy - I received my banner on time and it was wonderful.
The process was not too bad once I got the hang of it!
The designs tools are great and if you've got a design ready to go, uploading it was easy as well.
Always quick and easy to order. Orders are always correct and of good quality.
Easy enough. Great prices. I hope I am pleased with the result. The only thing that would have improved my experience is if there was a notification to confirm that the quality of the file will yield good print results.
Awesome website. Prices are awesome. Would like move sales.
Easy to work with graphics. The banner turned out great and the creation of the product was fairly easy
The website is easy to use for a novice designer
Enjoy the online design tools but sometimes limited options with backgrounds
I have bought the item# BBTAT06W, 6' Rectangle table toppers - white.
I never get any description for custom made on this product, but they refused my return request base because they told me it has custom PRINT and CUT for my order.
I won't trust this item custom made for me.
Dear Customer, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this.
We request you to raise a ticket from your BestofSigns account. Please be assured that we will look into it promptly.
Originally I was nervous that it didn't tell me if my images were high enough resolution when I uploaded them. But that was handled during the proofing process. I was able to upload new images when there was an issue & the process went smoothly. I would order from Best of Signs again.
It was frustrating not knowing how to upload my design with the correct dpi and resolution. Once I contacted support via chat, it was much easier. The product is an 8'x10' design and it's absolutely beautiful!
I gave specific measurements, specific instructions and they still were confused on what to do. Smh..
Hi Angela, We truly regret the inconvenience that you have experienced. Our priority is to deliver prompt and efficient service to our customer. We try our best to assist every customer as soon as they contact us, and we acknowledge that there was a miscommunication. We understand that there has been a back and forth because of size, but in order to deliver the right product, we support effective prior communication. We value your feedback, so we have passed it along to the appropriate team in order to provide a better experience moving forward. We appreciate your time and effort contacting us.
I purchased a custom tent from Best of Signs' website. I input my companies logos and sent it off to get proofs. A day after I put in the order I called since I had not received proofs yet, and they told me that the half sidewalls are not available for the 15ft tent. Not only are there pictures of 15ft tents with half sidewalls, but it's an option on their dropdown! So they offered to give me full sidewalls for an additional $500, on top of the $1500 I was already paying. Total scam, and they were completely unapologetic of their "mistake".
After we finally got that resolved, they started working on the proofs. When I originally put in the order, I gave specific instructions for a black tent with white lettering and white logo. The proof I got was of a white tent with black lettering and black logo - complete opposite! This wasted a precious day of shipping our item and again, customer support was completely unapologetic, saying that they weren't sure the order would get in time because of MY revisions, instead of THEIR mistake.
By the way, they ship out of India, so do not count on your package coming in time unless you are ordering way ahead. We didn't receive our package until a WEEK after we were supposed to. I will surely never order something from this company again.
Hi Michael, We truly regret the inconvenience you have experienced. We are sorry for the negative interaction you had with us. We acknowledge that we fell short of the standard of service you had come to expect from our business. We are aware that there was some back and forth because of the website issue. We do our best to help every customer as soon as they contact us, however, we are sorry that you didn't get the prompt instance. Moreover, we can check that the first proof was sent in accordance with the file that was received, and that it was revised once we had your comments. We are having business globally, so, it cannot guarantee where the production will happen for each product and order. Your order may be manufactured in the United States or abroad. All of our orders are shipped on time, however as we rely on outside logistics providers, we have no control over this aspect of the process. We truly regret the delay in delivery and promise to do better the next time. We have shared your feedback with the appropriate team in order to provide a better experience in the future. We'd like to let you know that our chat and call features are available to customers 24x7. If you ever have any concerns, please get in touch with us through chat or call. Our customer service agents will make every effort to assist you right away. We look forward to gratify you again with the next order.
Very good and very professional, product quality is very good.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Teresa,
We appreciate your favorable feedback regarding the ordering procedure. Regrettably, we have learned that your order has not yet been delivered. As per the latest update, the proof you requested was dispatched on August 25th. Unfortunately, we have not received a response to your order, which has led to its temporary hold. We kindly request that you to log in to your Best of Signs account and approve the proof, enabling us to proceed with the order. We sincerely apologize for any inconvenience this situation may have caused.
Best regards,