BestBrandValues

They ask you to create a login/password for the ease of shopping or special benefits, but without making it very clear that this entails paying a monthly membership fee. Once you create a password, you are supposedly on a trail membership, but again this is not said clearly up front. Even when they send you a registration email, they do not say a word about the membership fee until at the very end of a long message such that you do not catch it right away. Unfortunately I discovered that I have been enrolled in a paid membership program after 5 months. The credit card cancelled the last charge for me, but I still end up paying for 4 months (about eighty dollars). This is as if the website is tricking you into paying money by not being very explicit about the registration/membership program.

These guys are crooks - but legal crooks. When you order anything, they then sign you up for a "membership." I was lucky in that it was only $9.95 per month. They tell you that you have to call and cancel within 3 days or whatever, but we all get distracted and forget to cancel. The meter keeps on running. And because the charge is low, we overlook it.

I called today to cancel and asked why I am being charged. I was told about the book I bought last September. I told them to kill my membership immediately which they did. Even gave me a cancellation number and when I asked for a refund they gave me two month's worth. But it could reoccur so we got to stay vigilant. These slim balls are within the law but they are unethical nevertheless.

This is really a deceptive marketing ploy for a membership.
I went online to see if there was an alternative for discounted books besides amazon.com. Up came the discountbooks.com website. No mention of bestbrandvalue until you check out. I ordered the books did NOT fill out the membership for this service and did NOT receive the $5 discount nor free shipping on my invoice. Then I received an email from bestbrandvalue stating that I had an account and they would only charge $1 for 7 days and $19.95 a month after that. Discountbooks.com had provided all my information to this site PLUS my credit card information. My first reaction was outrage. And my second is to warn others.

I ordered a used book online and by deceptive means I was joining a club that I have never heard of. They said they emailed me welcoming me to the club. I don't remember recieving a e-mail welcoming me, if I had I would have cancelled it. I was charged $19.99 5 times before I noticed the repeated charges. When I called they agreed to cancell membership and refunded one payment. This used book has cost me around a $100.00. It's sad what some will do for a living. Don't use these people for anything.

I ordered a book from this company in Jan on 2010. I DID NOT sign up to be a member, they claim I did and have been charging my credit card for $9.95 a month for 15 months. When I called up to dispute and ask for a refund the representative hung up on me - very rude. They said I have to write a letter to their disupte deparment if I want my money back. This company should be taken to court, they are a bunch of crooks and are no doubt steeling from thousands of people. I can't understand how people can work for a company like this when they know they are just downright dishonest.

HORRIBLE customer service. They make you unknowingly sign up for a montly subscription (19.95/month) with your first order. If you catch it in the first month you'll get your refund. I asked to speak with a manager to rip them a new one but conveniently, one wasn't available. I told them they'd be giving me a refund or they will be contacted by my lawyer. Biggest CROCK of S#! T ever! Hopefully I get my order... still waiting on that too. DO NOT ORDER FROM THIS COMPANY

I kept on getting charges to my card on a monthly basis from this company and didn't realize what it was until I did a search and found out about this scam! THIS IS A CRIMINAL ENTERPRISE! I am so outraged. I never signed up for any club. I called them and demanded a refund of EVERY SINGLE CHARGE. They said that I would get it. We will see what happens. If this happened to you then I suggest you call the number on your statement and do not take no for an answer with these crooks!

This website was one of the worst scams I have seen online. In good faith, I ordered a book from them. Next thing I knew I had "signed up for club membership" and would be charged $19.95 per month! I am so grateful I caught this before I was actually charged, however, since it is such a scam, it is very simple to not see what is really going on here. Terrible! I can only imagine the people that could be charged fraudulently for months without having any idea. After charging me for the book, they then informed me it was out of stock indefinitely! When you call the number they list, they inform you to try to the website! When I finally reached someone and complained, you could tell that she could care less and is there to just shut you up. She must hear these complaints all day long. How is this allowed to happen? It is mind boggling. I learned my lesson and will only be dealing with tried and true websites in the future.

I ordered a movie in Nov. 2009 and they started charging my account $9.95 - got wind of this because they stupidly sent an email stating my credit card had been declined - called them stating I never applied for a credit card and they said - oh - that's just the wording - it's about your membership - never signed up for monthly charges - they hung up on me 4 times, called back a 5th time attempted to speak with a Supervisor - the Rep starts yelling to talk over me stating he was a Sup (yelling at the top of his lungs is the supervisor?) and finally disconnected to get away from the yelling. Have to dispute the charges through my bank and am including the Attorney General as I saw the info in another blog here - would rate them the absolute worst company I've ever done business with.

No worries - from their reviews - they'l be re-incorporating soon into a new company which is costly and will have to avoid them in the future under a new name.

NEVER - again - NEVER order anything from this company