BestBrandValues

On 12/6 I ordered 3 movies in hopes of having them for Xmas, but they never arrived. I received a charge of $9.95.

After Xmas, I received an email saying they were still out of stock, so I asked that the order be cancelled, which they did (after asking them 3 times).

I then received another charge to my credit card and their ensuing responses to my request for a refund were defensive and spoke to ýou signed up for it'.

I have filed a complaint with the Florida Attorney General's office, as this so-called company is located in Boca Raton.

Stay away from this web of deception.

SmartSavingsCenter.com, HotBookSale.com, DiscountBookSale, BestBrandValues all appear to be the same company. The Florida BBB has them as DiscountBookSale, LLC. One of their addresses is DiscountBookSale, LLC, PO Box *******, Boca Raton, FL Zip *******. Their main phone number is *******413. The BBB handling their complaints is in West Palm Beach, FL at phone *******918. I got a partial refund by calling *******858. I faxed the company at *******401, asking for the remainder to be refunded. The BBB sent a link for me to fill out a complaint form. We need to put these scum out of business.

I bought two books at the same time from the DBS Books (Discount Book Sales). I now remember the offer to join "something" pop-up and remember closing it. Somehow my order got messed up and I had to reorder the second book... I actually remember reading and rejecting the membership. But they had probably already gotten me to allegedly sign up for their rip-off desquised as a "savings" program.
I began getting charges for DBS Books after that. It was also at that time that my daughter started college and was ordering books for school. So I did not notice the $19.95 charges right away. After they got almost $100.00 above the book cost they started charging only $9.95. It was 10 months before I realized I had been scammed.
I paid close to $50 bucks plus another $150 for two books. I never got an email or any confirmation during shipping so there's no electronic paper trail. It is their word against mine that I did not join their fraudulent club.
When I finally cancelled, last night, the lady said they would refund me $29.85 or the last 3 payments. That is the only email I have received and it states that it may take 2 billing cycles to complete. I am calling my MasterCard account today to make sure they get no more billings before they allegedly "refund" me.

I ordered a DVD from "HotMovieSale.com", and a couple hours later I received an email with a user ID and password info for "BestBrandValues.com", and the 3 day $1 trial period and $19.95/month subscription fee notice. I did not intend to sign up for any trial period or monthly subscription (and the movie I ordered won't ship for two weeks). I called the toll free number on the email to cancel the order and subscription. The automated cancellation process is a joke - it tells you to enter your billing zip code & last 4 digits of the debit/credit card you used to place your order. After you enter your zip code, it reads it back to you incorrectly, so you have to re-enter it a couple more times before it finally "takes". Same with the last 4 digits of the debit/credit card. Then you have to press "1" to confirm the cancellation, and you end up back at the main menu, with no confirmation that your account was canceled. I went through that nonsense twice, so I opted to speak to an actual person. After a few minutes of hold music, I did get a live representative and requested the cancellation. She gave me a cancellation number and I've since received an email with the same number, so it appears I'm all set. I'll keep an eye on my credit card statement to ensure the monthly fee doesn't show up.

I did NOT want a membership, I was looking for a book for a gift.

You will need the legal name and street address to file a complaint with the Florida Attorney General's office. The following info came from their Internet WHOIS record:
Domain name: bestbrandvalues.com

Registrant Contact:
SmartSavingsCenter, LLC
SmartSavingsCenter, LLC SmartSavingsCenter, LLC ()

Fax:
999 W. Yamato Road
Suite 100
Boca Raton, FL *******
US

Administrative Contact:
SmartSavingsCenter, LLC
SmartSavingsCenter, LLC SmartSavingsCenter, LLC ()
*******400
Fax:
999 W. Yamato Road
Suite 100
Boca Raton, FL *******
US

Technical Contact:
SmartSavingsCenter, LLC
SmartSavingsCenter, LLC SmartSavingsCenter, LLC ()
*******400
Fax:
999 W. Yamato Road
Suite 100
Boca Raton, FL *******
US

Status: Locked

Name Servers:
ns0.dnsmadeeasy.com
ns1.dnsmadeeasy.com
ns2.dnsmadeeasy.com
ns3.dnsmadeeasy.com

Creation date: 27 Mar 2009 13:47:01
Expiration date: 27 Mar 2010 13:47:00

Please note, following, all "dot com" are affiliated:
DiscountBookSale, SmartSavingsCenter, BestBrandValues, HotMovieSale, DiscountPosterSale, RebateGiant, USDirectory, and Inbox.

I, too found a book on DiscountBookSales DBS). When I entered my billing info, the next page displayed a special through Smart Savings Center (SSC). I exited the page without clicking. Today I got an email saying that my 3 day trial had 1 day to go. I did call to cancel and did receive a cancellation email back from SCC. I also received an email from DBS that my book wouldn't ship to the 20th and my card wouldn't be charged until then.

I also contacted Discovercard and was informed that my "secure card number" was already authorized for the books (no problem, as I did order the books). However, Discover agreed to immediately cancel that "secure card number" so no further charges could be placed by anyone. They also said that if the card wasn't charged in 10-days, the authorization would drop off and the charge could be cancelled.

Yes, I did email DBS to cancel the order.