Shari's BerriesReviews 2,112

I ordered flowers and strawberries from them. I just googled it and they popped up. However, I realized that the address I got was off by one number and it was incorrect house. I emailed them right away to fix it, they respond with what I posted below. WHAT the HECK... so just send it to the wrong house it's not a problem, we already have your money so sucks for you is what they're saying. MIND you, the date for delivery was two days out. Their policy states they can't do anything if it's delivered or shipped... it was neither... it was barely processed.

"Dear Lucy,
Thank you for contacting to us. We're fully committed to our 100% Smile Guarantee, After carefully reviewing your order # W*******0420 I am so sorry but changes and cancellations are not possible at this time because this order has been processed for delivery already.
We're sorry for any inconvenience this has caused, and look forward to helping you deliver a smile soon!
Sincerely Yours,
Felyn Grace T.
Sales and Service Specialist
1-800-FLOWERS.COM
*******@1800flowers.com

These berries were delivered on time, packed with an ice pack and they were perfect! Extra large berries and hand dipped, some were dipped in milk chocolate, some were dipped in white chocolate, some were dipped in chocolate and swirled and some were birthday decorated. I was nervous after reading all the negative posts so maybe they've stepped up their game? All I can say is they were on time and perfect! I would definitely order from them again.

Terrible service, terrible customer service! Ordered a dozen strawberries for a friends birthday, was not delivered at all, had already paid for them of course and called customer service the next day and was put on the phone with someone that did not speak fluent English and the phone kept cutting off over and over during our conversation! Had to get the order delivered at a different date. They really need to get Americans that speak fluent English and telephone service that does not keep cutting you off. This was a horrible experience!

I'm so upset. I ordered my mother-in-law a dozen of these Shari's Berries as a thank you gift. I told her in person that she would be receiving them the next day. Well they never came. I called customer service and they could not explain to me what happened. They gave me another number to call. I called that number and basically the same thing was told to me. They could not explain to me what had happened. They said that I got a refund; which I did check and I was given a refund on my end. However that does not change the fact that she never got her gift that I told her she would be receiving. They did not offer to make anything right. I will never use this company again. Huge disappointment.

I wanted my daughter who lives in a separate state than myself have something special from her Mom. What she got a few days after her birthday (I had them sent early) was a complete birthday gift nightmare. She finally received them this morning and they were warm, had mole all over them and the chocolate was sick. She sent me pictures. I was devastated this is what she got from her Mom. Contacting an attorney now. I am so upset they ruined my daughters birthday! I will never order from this sick company again!

I wish there had been a way to give less than 1 star. Look at the pictures I've attached. The pretty one is how they advertise their product, and the second photo is how they arrived. A full-day late, warm, soggy and wilted. I'd ordered a dozen of each daughter (one in Ohio, one in California)... they arrived late, covered in condensation from sitting in a hot truck all day, wilted and mushy. And the decoration (as you can see) looked nothing like the picture in the advertisement... it looked it had been done by a child. These berries cost over $4 each! They should have been fabulous. They weren't!

I complained... in "prewritten" messages, the company offered to send out replacements... which never arrived.

Afterward, of course, I happened to check their Facebook page where there are "hundreds" (Literally!) of similar complaints.

This is just horrible. Ordered 1 dozen Birthday Berries for my Granddaughter to be delivered on her birthday. They said they could not find the address. I told them to Google it. As it was very easy to find. Gave them 2 phone numbers to call to contact my Granddaughter or my daughter so they could direct them. They never called them. She never got her Birthday present from me as I live 1,200 miles away. I talked to Sharis Berries 2x after 5pm and they still never called for further directions. NEVER AGAIN. Berries $39.99. With tax & delivery $61.45. For 12 Strawberries she never GOT. DO NOT ORDER FROM THEM!

I tried Shari's Berries for the first time this week. They charge a ridiculous service fee that they don't tell you about till they tack it on at the end and then there is no actual customer service. Never sent me the receipt. The fruit was so hard no one could eat it. The chocolate dipped strawberries were mediocre at best. Edible Arrangements is much better in every way, save yourself the heartache and call Edible Arrangements.

I usually always order chocolate covered strawberries from Edible arrangements. I should have stuck with them. Cause trying something new did not work out. $52.98 for 12 strawberries that when delivered were left on the steps of my mothers porch. They never knocked or rang the bell. And when my mom saw them the day of delivery they were moldy, warm, and mushy. I thankfully got through to customer service and demanded a full refund, as the berries were not edible in our opinion, which after push back was granted. Do not order from this company.

I have been using this company for years. Had chocolate berries delivered to a client.
Client took them directly from delivery person into her house. Opened to find, ice packs melter, chocolate everywhere melted. I called the company and they said they will give me 1/2 of our money back and a $20.00 voucher. I dont need the voucher, won't be using them again after many years. Client threw product away. A waste of money.

Ordered berries in conjunction with 1800flowers for my daughter's 40th. Neither were delivered on her birthday. I called to find out what happened. The rep said I had requested them for the following day. Had to convince them that I was pretty confident that I knew the day of my daughter's birthday and the mistake was theirs. They weren't delivered the following day either. Surprise! When I called again to find out why I was told they would not be delivered for FIVE more days. No reason. They did offer me a 50% discount on the entire order but at that point I just didn't care and cancelled the whole thing. You don't get a ‘do over' on your 40th! Horrible, horrible customer service. I was beyond disappointed.

I did not see all of these horrible reviews before I ordered, unfortunately. Anyways... I sent my friend some strawberries, just because. They did not arrive on the day they were supposed to. I called and they told me they'd be delivered sometime tomorrow. Ummm no! My strawberries have already been sitting in a truck or warehouse somewhere for over 24 hrs. I refused for her to receive her strawberries looking like some of these pictures I've seen. I called fed ex, stopped the order, and sent them back to Shari. F those Berries!