Shari's Berries Reviews Summary
Shari's Berries has a rating of 1.3 stars from 2,112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shari's Berries most frequently mention customer service, covered strawberries and valentines day. Shari's Berries ranks 61st among Candy sites.
Placed order on January 29th and got a full dozen chocolate covered strawberries. Well February 2nd comes and goes no chocolate covered strawberries so today I called and said that I'll take my money back since you didn't fulfill the order in a timely manner I'm not eating no moldy strawberries that have been riding around in the FedEx truck for God knows how long. Don't order from here do business locally if possible if not drive an hour or so and get what you want and be done with it instead of the headache of $#*!tys berries
Disappointed with the poor service, The birthday basket didn't arrive at all, I have emailed the customer service twice and they all replied it will be deliver soon, after two days pass the delivery date, I reach them the third time, they told me the order has been canceled and they can't do anything about it, they didn't even refund me the full price.
Strawberries cracked and few chocolate chips and nuts. So not true to the picture they advertise. Just compare the 2 pictures. Very disappointed in their product.
I ordered berries in December, they were not delivered. I called and they had the wrong address. I corrected the address, they, once again were not delivered. I was finally provided with the actual delivery person and she was helpful but still, no berries. I called Sherries berries and they gave me the run around, trying to offer discounts, etc., not good enough. NEVER USE THIS COMPANY AGAIN!
Sharis Berries was supposed to arrive at my mother in laws the Wednesday before Christmas. I ordered plenty in advance. Never arrived. No Christmas present for my mother in law that lives alone and looks forward to her Shari's Berries. I have ordered Strawberries many times before.
Called to reschedule. The representative "rescheduled the order" for 12/28/2020 but never arrived. When I called the representative she kept trying to sell me more products. It was disgusting. Still no strawberries to my mother in law. I have sent her Shari's Berries several times with no problem. I have spent a TON of money w/ Shari's. DISGUSTED AT THE SERVICE. Would not even give it one star. I ordered in plenty of time for Christmas delivery. NOT. I am so dissatisfy and disappointed. I have spent thousands of dollars ordering from you for my clients and family. I am so disgusted.
This was a gift to my in laws for Christmas. Here you go, enjoy... not so much. What a mess!, I called and complained so they sent a replacement box of... you guessed it, the same mess. So misleading, the pictures on the website look so perfect and delicious, which is what I would expect for $50 a dozen which are overpriced even if they are perfect but I thought, this one time I will splurge. See Photo of "What we ordered" vs "What we got". My advice, stay away from Shari's Berries, especially if it's a gift.
I placed an order for a dozen chocolate covered strawberries and had a set delivery date. A day after they should have been delivered the company had sent and email regarding an issue with my order. I called the number twice, and both times was placed on an endless hold with no help. I later received a call that they could not complete the order due to them not servicing my delivery area. Not sure if I will ever revive a refund as they offered to set up a new delivery address. I find all of this out a day after they were scheduled to arrive. Customer service is non-existent. Stay away!
I ordered and fruit bouquet for family out of state coasting me $120. It was flat out a no show. Now I have to wait up to a week for my refund. Will never use them again
Worst customer service ever. Bait and switch on the delivery date. Never again. Waited a long time to offer to pay more to expedite shipping and they "cannot override the system." Apologies, apologies. Not helpful at all.
This was an absolute joke. I ordered a dozen berries and when they arrived they were 1/2 the size of what they should be. For around $3.00 a strawberry, this is a complete ripoff! I will never place another order and will be advising my friends to do the same. Swindling customers during the holidays. Disgusting.
I have ordered from berries.com for many years as gifts. Last year, the recipients all reported the berries were less than expected. I thought it was an anomaly and said nothing. This year's gifts all reported the same. Shari's Berries is not what it used to be. Being part of a larger conglomerate has not been beneficial for this brand. Great concept and, until recently, great quality. Not any more. I will be looking for other potential gifts in the future. Maybe you should too.
I didn't even taste like real chocolate, very bland and hard. The plant strawberries were phenomenal
I sent 6 people Sheri's berries for Christmas. The Christmas gift was $49.99 for 12 strawberries, and they were to be decorated as Christmas Trees.
This is what my friends received.
Check Sherri's berries catalog to see what they are advertising. Do not buy anything from them. Their customer service is horrible.
Never been so embarrassed to receive picture of what was received
Broken, out of order " Happy B-Day" smashed.
Very small strawberries, only one type of chocolate used with no design as their pictures shows, chocolate is cracked on some. Tried to add a pic but this website isn't working. Not worth a dollar. A HUGE rip off.
A box was to be delivered in time for my birthday but it was delivered to the wrong party in the wrong state. After several phone calls, a replacement was supplied by Sharis Berries and resent to be delivered days after the birthday being celebrated. It was delivered to the wrong party a second time! Two strikes and counting.
My husband has given me Sherri's berries for my December birthday for years. Last year our order was incomplete and promises were made and not kept from this company. This year we thought we would try Sherri's berries again. Bad Choice! Berries are small, soft, and almost half we could not eat. The chocolate is not creamy but very waxy. The presentation was awful in the box... chocolate broken from berries and a mess. The dozen roses were just ok. The white roses had brown petals. One red rose had a two inch stem. My heart breaks for my husband as he just looked at this mess. Never again will we purchase anything from this company... Oh... one last thought. I tried to contact the company by phone and "live chat" only to get NO ONE! Sherri's Berries... please don't put customer service on your page... that too is a joke!
Never delivered my order, and gave me a hard time with a refund. I still haven't received my refund nor my order
Today around 10 am I placed an order for my cousin who was released from the hospital. I thought that it would be delivered in a few hours. Its 7:45 pm and she still hasn't received the berries. I went online to try and track the order to no avail and had to call their customer service line. Should it really take all day for berries to be delivered and will they be delivered fresh? I should have checked the most recent reviews before I paid almost $70 for this. I called their customer service and was told they have until 8 pm to deliver. We shall see that's 15 min from now. Never again...
With all the disappointments this year I thought Shari's berries would be something special for my daughter's 16th Birthday. I was wrong. After paying almost $65 dollars for a dozen small pathetic strawberries I just feel totally ripped off. I will never purchase anything from them again. My Daughter was so disappointed. I will tell everyone how this experience was nothing short of pathetic. I Added a Hersey kiss so the size of the strawberries can be seen.
About the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members