Shari's BerriesReviews 2,112

I ordered two orders, one for my Mother that showed up, the second for my wife that never came. I could have bought flowers at the store for $15-20 to match this just under $100 order and guess what? It would have actually been on time. What is so frustrating is I sensed there was going to be a problem as my wife's order never showed up in my account. Of course it did show up on my payment method... and Of course I got SMS verfications with order tracking #'s for both.

I called this morning twice around 11am when they could have actually fixed this and made sure I was on the delivery que. Whenever you ask for a supervisor, "They're in meetings" always without fail. Seeing the countless other pissed off customerso on their facebook and all the reviews here I see clearly it is a HUGE mistake to put any trust in this company.

The good thing is my credit card and/or PayPal will absolutely force a resolution and get my money back.

Thank you Shari's Berries for ruining my surpise and gift for my wife's mother's day. I hope you had a horrible holiday as well.

Placed an Mother's Day order on May 5 with the promise of a delivery on May 6,7, or 8. Well May 8th came and went with no delivery for my mother. When I called to inquiry I was given the run around with a new promise to deliver on May 11. Don't waste your time.

We ordered a product to be delivered on or before Mother's Day. We called customer service to find out when our product would be delivered, and they informed us that they did not have a local vender to deliver on Mother's Day and that our gift would arrive on Tuesday. This was after their website confirmed delivery by or on Mother's Day. The sad thing is, they never sent me an e-mail or phone call to let me know it would be delayed. To make up for the error, customer service gave us a $20 credit toward our next order. We will not be ordering anything from them again so we are just out that money. Do not order from this company, they are not effiecient or reputable.

Normally Shari's Berries delivers! But this time I'm more than dissatisfied with my order. My fiancé ordered my mother and I, a half a dozen strawberries each, they arrived smashed to pieces and that could've even been over looked had the strawberries inside not been old and soggy. I am extremely disappointed. I asked that they please resend them and expedite them as we are trying to enjoy them for Mother's Day, or at least the day after, I never once mentioned how wilted the flowers were. But when they weren't able to send my order for 3 days, I demanded a full refund. That's unacceptable. Officially ruined Mother's Day for us.

Besides the missing berry, the product tasted like it was starting to go bad. We ate these upon the arrival to my home. I was very disappointed. This was a Mother's Day gift to me from my family in Florida

My daughter wanted to surprise me for this Mother's Day, and boy was I surprised. I was surprised to get what was supposed to be chocolate-dipped strawberries, but even more surprised at the quality of the product that was received, the presentation, etc. The package came wet on the inside, and after peeling the string off, the strawberries were very warm, ALL OF THEM broken, and tossed all over the box. The frozen package that it supposed to keep the strawberries warm, was completely melted and hot The berries smelled like they had been sitting too long in the heat and were spoiling... just terrible. You didn't even want to process a full refund... instead, you wanted to charge my daughter again, to resend the order again. I had to throw them all away! You have only one job as a company, and that it to provide the best service possible every day, and ESPECIALLY on special days. You failed miserably! I'm so disappointed in you, because you are always advertising about the services you provide. It's time to revamp, and get a whole new outlook and team, to provide the services you promise. Otherwise, you'll just keep losing great customers, and business and continue to get these terrible but honest reviews!

I received these as a gift from my children. The strawberries were soggy and spoiled, but they did look very pretty.

I orderded berries for my mother in law for mothers they arrived with covering all crumbled. On all the strawberries. There was no damage to the box. Dissapointed.

Packaging for the berries was terrible. Half of them were destroyed because they weren't secure. When reaching out to customer service they showed no interest in caring at all & just kept letting me know my order had been delivered. Not worth the cost at all.

My mom's Mother's Day berries were destroyed, rotten, and moldy! Had to fight with customer service to get a full refund, they only wanted to give a 50% refund. Completely ridiculous and unacceptable, never buying these berries again!

Sherri berries use to be good. Fresh strawberries good chocolate.
Yesterday I received a box of dozen rotten strawberries and broken chocolate. I Emailed twice and called once. Explaining it was a gift and ask for refund on the cc it was purchased with. The answer was …. Let the person that bought it call. Really?

I sent berries to a friend that just got out of the hospital. Spent $100 and $16 delivery fee so they would be there when she arrived. NEVER were delivered! Called customer service and they barely spoke English and just told me to call back another time! Seriously? What kind of business runs like this?

I have never been so dissatisfied with the product before this is $#*! look like some one $#*! in the tray n finger painted with it I will never Order from here again

My husband purchased Sheri's Berries for me and completed the transaction. Well, they added a Passport membership to the order without my husband knowing. When he saw the total of $54 for 12 Strawberries he was in shock. He looked at the receipt and 1800Flowers had added it on!
He immediately tried to cancel online and it would not let him cancel or modify the order. So he then called the number and that's where the true nightmare begins! OMG you get a person in Malaysia or Asia working from their house. You can literally hear roosters crowing! You can hardly understand the person and they can't even cancel the Passport portion! My husband went through 5 people and then I had to call on my phone to get someone! After an hour that we will never get back, they finally cancelled the order! They should be out of business and reported to the BBB. Do Not I RePeat Do Not order from this company unless you enjoy being scammed and losing an hour out of your life!
Horrible business!

I have never been more disappointed
I will NEVER order from Shari's Berries again
Poor quality and service- said they would deliver specific date (paid extra) - did not deliver
When's speaking to customer service they promised delivery on different date- did not occur
I cancelled my $70 order
My other order did get delivered ($70) very poor quality!
VERY POOR RATING! Would NOT order from this company if you want good product and on time promised delivery
I would give ZERO stars but would not let me submit unless I selected at least one- which they DO NOT deserve