Shari's Berries

I am in a new relationship and wanted to impress this man and his young daughter with a dozen of the gourmet dipped fancy strawberries before my arrival that weekend. Everything was perfect with the order through delivery. When he called to express his gratitude, I asked for a picture and let out gasped at the site of what was supposed to be strawberries. The chocolate edibles did not resemble any type of fruit much less strawberries because the the entire piece had been submerged and no portion of the berry was shown. I was embarrassed to say the least.
I received constant discount emails but have chosen to not order from this company again.

I ordered from Shari's Berries a week in advance but it never reached the recipient. When I called to inquire about it, I was on hold for over thirty mins and finally when I was helped they refused to accommodate me and will now deliver two days later than the actual delivery request date. First of all, they are way too expensive and do not provide good customer service. I will not order from Shari's berries ever again. I'd rather give business to more deserving stores.

Like everyone else, ordered on 2/3 for delivery on 2/14 and checked Tuesday and Wednesday still said "processing order." Today they change the UPS tracking number which says will be delivered tomorrow 2/15. Called customer service and twice the line dropped, twice is was busy and once the line went silent. Emailed at noon, no reply. Emailed at 5 pm, no reply. I will never use this service again. I've order multiple times before but they don't have the service to full fill orders this year on time

My husband has sent me Shari's Berries the past 3 years. This year my order was to arrive 2/13, at a discounted price to get them the day before Valentines. My husband was told they were on the way and would be here by 8:00 PM, 2/13. Didn't arrive, next day, 2/14, didn't arrive. Today, 2/15, they arrived and felt warm. I won't eat the berries as they may not be safe to eat, but I will eat the pretzels. You have lost a loyal customer Shari's Berries, and by the appearance of your reviews for this year, sounds like something has changed at your company. The horrible fact is we are not being compensated in any way, every one of these late delivery reviews should get their money back.

For our fourth anniversary my wife sent an assortment of strawberries to me. First order was not what she ordered so they sent another dozen. We received very small strawberries and four of them had gone bad already. We won't be ordering from them again.

Only gave one star because you can't give zero! Ordered two different items for my grandsons, only one was delivered. I was charged an extra delivery for a Sat even though the missing package was supposedly delivered on Friday. Could not understand the person at customer service, so basically got nowhere with that. This has been a terrible experience and would not recommend this company to even my worst enemy. I want my money back!

I ordered $400 worth of berry orders during the holidays. They were more than happy to take my order and my cc number. I called to complain about what was received. Some berries were rotten, small, NOTHING like the pictures! No response, or they would "claim" to give me a $15 coupon on my next order. NEXT ORDER! Nooooo! Save your $, always check reviews before ordering. I wish I had checked.

After receiving the first order that my daughter had sent for Mother's Day with dead flowers and melted berries, which by the way was delivered on the Monday after Mothers Day, being shipped out on Thursday. These went right in trash. Replacement shipment arrived on Wednesday with wilted tulips and cracked berries. Looking nothing like advertisement pictures. This was no charge. They refunded the original cost. However disappointed. I have had before and we're fine.

Gave these to my wife for Mothers Day. The package was sticky with strawberry juice. Ice packet was defrosted and wet. Strawberries were on the verge of spoiling and the chocolate was broken and falling off them. Contacted customer service and they replaced the berries and gave me a $20.00 coupon which I don't intend to use.
Delivered in 4 days.
Replacement Strawberries were even worse.
Would not buy again or recommend.

I ordered 2 dozen birthday berry's for my daughter, unfortunately her flight to get home was delayed and she may not get home for a few days,, they could not recall the delivery so I pissed away $105.00 for no reason,, they did not offer any solutions for this issue, other than Were Sorry,,
Never Again. Piss poor customer service

I ordered in plenty of time for the delivery, but paid extra just to make sure it was delivered on time. First customer rep assured me that because it wasnt delivered, she would overnight it and for my troubles would also send my mom flowers. I check no flowers, so I called back. First rep never placed the order so my mom is not going to receive anything for mothers day as I am in another state and her berries which were to be delivered Friday she will not receive until Monday! So do you really expect the item to be edible after 5 days of setting in a UPS warehouse.

I tried Shari's Berries for the first time this week. They charge a ridiculous service fee that they don't tell you about till they tack it on at the end and then there is no actual customer service. Never sent me the receipt. The fruit was so hard no one could eat it. The chocolate dipped strawberries were mediocre at best. Edible Arrangements is much better in every way, save yourself the heartache and call Edible Arrangements.