Horrible experience ordered well. Over $260 in merch and never arrive on the day it was supposed to for my wife's and I Anniversary customer service offered a $20 voucher to use in further purchases witch i know there will not be. The disappointment in my wife and I are more than $20 for the amount spent definitely will never order from here again
If you like water logged strawberry jam with chocolate, I highly recommend ordering from Shari's Berries.
Customer service is overseas and if you send a detailed e-mail which includes order information and pictures, they will get back to you promptly with a promise to make it right and ask you to respond to that e-mail. When you respond to that e-mail the next e-mail says you did not provide enough information. When you call it sounds like a boiler room full of very nice people. I finally gave up and hung up after being put on hold for a long time. In all fairness, the flowers in this order were lovely, just way overpriced for the amount of flowers and the chocolate covered strawberry jam.
Problems lies and excuses. Customer service is scripted with promises of correcting however it just seems they can't get it together. I'm sure the problem is higher than the poor reps taking the calls.
This is the last year we will buy these berries. For several years my husband bought me Sherri's berries for Valentine's. I loved them. They arrived on time and were delicious. Not for the last two years. They arrive a day late and are bitter and runny. ProFlowers bought this company and ruined it. These berries are the same horrible quality as their dead flowers. Do not waste your hard earned money on them.
0 stars. Rotten fruit or reused! Don't buy me none I will definitely not buy for anyone I care about. I received this 3 times as gift. The packaging is great but that's as far as it goes. Tried taking the chocolate off but it had fungus underneath.
I recently ordered a box of chocolate covered strawberries for boss. They were supposed to look like reindeer. They looked deranged! It literally looked like a child had done them. I was so embarrassed! Not only that but they failed to deliver them to the correct address and left them in a doorway overnight! I will never order from them again.
Have placed three orders. Two of those orders had damaged packing and berries were not visually appealing. They charge 19.99 for shipping, which is an outrage, but receiving order in bad condition makes it a compound outrage.
Ordered 2 dozen chocolate strawberries for my wife on Mother's day. Half of them were broken and rotten had to throw 5 of them away. Paid $100.00 I would have gotten a better deal at Walmart and that's not saying much. They haven't even fixed the problem or refund my money. Terrible service.
I ordered four days in advance. Why continue to take orders if you are out sold out, Is this how hard up they are for sales? Getting them the day after valentines will not make my wife happy. Never again!
How the things came 180. In recent years I received Saharis Berries and loved them. They were ripe, big beautifully adorned strawberries. This box was a sloppy, sad, under ripe and over priced sadness. I asked my husband not to waste his money on these again.
Have ordered many times years ago it was always good wow have they gone downhill my berries came spoiled with brown stems on top instead of green stay away until they get their stuff together will be seeking a full refund will report back and let everyone know how that goes
Just like the rest of the reviews. I ordered gourmet chocolate berries weeks ago to be delivered today and nothing. UPS doesn't even have any tracking information aside from "label created".
Will never order from them again.
Really disappointed.
Wish there was a "zero star" rating. Like some others, paid the ridiculous shipping for Mother's Day delivery, but product never arrived. Sent an email over the weekend, but no response by Monday afternoon. Called the company and they issued a full refund without explanation as to what had happened with my order. Never again.
They will charge you twice the shipping price to "guarantee" delivery by a certain date, then send you an email on that date saying "oops, sorry... here's coupon for your next order." Like I'd ever order from this place again. $#*! you & your berries "Shari". Thanks for screwing up one of apparently MANY Mothers Days.
Wife was terribly disappointed. Berries were small to tiny, irregularly shaped, half melted. One actually had a hair on it. The whole selection looked old. Definitely bottom shelf stuff. Tried to call customer service, phone connection the absolute the. All I could hear was it was somewhere off-shore (India, Pakistan, who knows). Please do not support this rip-off. They used to be good but NO MORE. Save your money
Sent the husband berries for Anniversary, paid an extra 9.99 for Saturday delivery. Got the box from fed ex guy, opened it up, frozen pack was melted, berries warm and much smaller than advertised. I'd be pissed out of my mind if I did not use a groupon. I will never order this product again. It's so not worth the money.
Extremely poor customer service! Informed operator and manager that I could find info about berry toppings online as my Gf has a nut allergy. Kept trying to sell me an arrangement with nuts. Do not give this business your business. They should close their doors.
Mother's Day 2 days away and my wife opened and we have soup. You'd think SBs could figure out that maybe chocolate turns to F_______ing soup@ 90 degrees. Good luck goes human and an American human when calling for refund. Rush you should be ashamed to accept ad $$ from these morons
Charged me $28 to deliver $24 item... very deceptive with shipping costs... how many things do you pay more for delivery than the product... if i could do 0 stars i would... need a class action lawsuit vs. These robbers!
Glad to see I'm not the only one who got screwed because of this company. Still have yet to receive my order. So much for that delivered by Valentines Day garbage. Companies a bunch of criminals and should refund their entire client base
Overview
Shari's Berries has a rating of 1.3 stars from 2,111 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shari's Berries most frequently mention customer service, covered strawberries and valentines day. Shari's Berries ranks 61st among Candy sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members