Overview
Bench Depot has a rating of 3.3 stars from 288 reviews, indicating that most customers are generally satisfied with their purchases. Bench Depot ranks 6th among Industrial Equipment sites.
Amazing products and quality, I will certainly purchase again.
The only recommendation would be that the 10 foot work table design add some cross bracing, it is a bit wobbly. If the legs could be a bit more stable, the review would go from good to epic!
We are pleased with the customer service help. They guided us through the web page. After a little instructions we were able to follow the logic behind the web page design. The products arrived quickly, complete and in good shape. The assembly instructions are fairly intuitive. Perhaps an improved pictorial diagram including all the parts to assemble would be very helpful.
I get survey links all the time but hardly ever fill them out. This is the exception- We have bought benches from Bench Depot for over 10 years and we have never been disappointed. We have 90% of the benches we buy built and customized and they can still ship in less then a week. Thats impressive. I would highly recommend Bench Depot.
Ordered set of pedestal drawers over 2 months ago. As of yesterday they still haven't shipped! Except for this my experience has been excellent. Purchased 7 other work benches and was extremely please with ease of assembly and sturdiness of the bench. Finished height dimensions were right on. Have already referred two associates. Janette was always friendly and helpful as my sales rep. Highly recommend.
Took quite a while to receive an email invoice copy.
Metal parts arrived scuffed & scratched from insufficient packaging (i.e., Metal parts should have been wrapped in plastic wrap or something.)
Shipping company told me they did not deliver past 2 PM. I said fine, deliver at 2 PM. Bench arrived around 11 AM when I wasn't home.
We purchased from Bench Depot several times. Our orders were shipped complete and in a timely manner. We had one issue that was promptly handled and corrected. I would highly recommend doing business with Bench Depot.
Rick Kilbury
Penn Cable Assembly
I am a distributor and have had a good experience with a number of orders we have placed. I have never received any complaints as far as product or assembly from the end user. Only once after many benches there was a small part missing and it was taken care of immediately.
Bench Depot was great to work with when we purchased work tables from them. We did have an issue with some damage on the tables when they arrived as they had slid off their pile a bit, however it was not too significant and was under the table tops where it would not be seen.
We contacted Bench Depot when they arrived with the damage and they were ready to fix whatever was needed.
We have been very happy with our benches - they are sturdy, look good and were easy to put together (I would highly recommend an electric drill and the right drill bits and they will come together quickly). Today I am placing an order for 10 more of the same table.
I purchased a 6 foot X 36 inch maple top (1.75 thick) with the rounded edge with the maple top shelf to go along with the desk.
Overall the actual products are great but I did have some hardware issues. Bench Depot really needs some QA when it comes to the hardware. Initially, I did not receive the feet/gliders for the legs of the desk. After calling Bench Depot about this, I received the parts a week later. Secondly, the bolts to attach the shelf to the desk were to short & there were no split washers. The bolts did not go all the way through the desk. I suspect they sent the bolts for the maple top that is not as thick as the one I ordered. They have two different sizes. I did not bother to call about the bolts since they are cheap enough at the local hardware store. Plus, I did not feel like waiting another week just to receive some bolts.
Shipping and handling was very slow, taking several weeks for the order to process and ship.
Tony worked on our first order and was terrible. He was rude and lacked attention to detail with the quote, and did not respond to our questions promptly. We tried to place another order, this time with Sandy. She gave delayed responses with multiple mistakes in the quote several times. It has taken more than 2 weeks for a correct quote to come in. I would not do business with them ever again.
Nancy (the sales person that took our order) was clueless. She messed up our order 3 times, spelled email addresses incorrectly and was incredibly rude for someone making so many mistakes. We will not be doing business with this company again because of her.
Good experience with customer service, but the website is frustrating. If there were some sort of option to add things to a cart, that would reduce the time and frustration of placing an order significantly.
Product is great. Sales service and customer service are terrible. Sales people take more than a day to respond to email questions. It took over 7 days to iron out the order. Sales person missed putting adjustable legs on the order despite an email chain describing the range of adjustment I needed. Sales person took 4 days to respond to phone calls regarding the error. Since assuring me they would send the correct parts immediately, it has been two weeks and they still have not shipped.
Again, the product is great, but there have been errors on my last three orders.
It is just not worth the hassle of dealing with the terrible service.
I will take my business elsewhere.
Love the quality and how you can custom design your work centers. Assembly is pretty straight forward but some assembly instructions would be helpful but with the custom benches it may be hard to do that for everyone.
Placing my order was super easy and smooth even when I had to make some last minute changes to the existing order all thanks to your sales rep. Israel Salazar Z.
He understood exactly what I needed and double check to confirm every item.
Thanks a lot Israel!
Very sturdy product. We like it, and it works great for us. Custom items take little too long and responses are not as quick. But in the end it's always solved to customer satisfaction. Thank you, BenchDepot!
The bench I purchased was much nicer than I anticipated. Job required my altering parts of the bench as well as adding guards and other features. When the customer received it, they gave me extremely positive feedback. In fact, because of this project, they have asked me to do several more projects including up to two dozen more benches!
As for customer service, everyone I spoke to at Bench Depot acted like it was their own company! Couldn't have been any better!
Thank you!
My overall experience with BenchDepot has went very well. We purchased a large number of table and accessories and have been pleased with the product. We had some damage caused by carrier that delivered the tables, but the customer service person at Bench Depot helps us replace the damaged parts in a very timely manner.
The product was exactly what we wanted and arrived in a timely manner and in good shape.
The one issue I experience was in payment. Rather than being able to make the purchase with a 30 day net PO, like most places, we were required to mail a check. While doable it was a bit inconvenient and caused delays in the ordering process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members