Bench Depot has a rating of 3.3 stars from 288 reviews, indicating that most customers are generally satisfied with their purchases. Bench Depot ranks 6th among Industrial Equipment sites.
Tony worked on our first order and was terrible. He was rude and lacked attention to detail with the quote, and did not respond to our questions promptly. We tried to place another order, this time with Sandy. She gave delayed responses with multiple mistakes in the quote several times. It has taken more than 2 weeks for a correct quote to come in. I would not do business with them ever again.
Great Customer Service, Tony has been our sales person on 2 separate orders and we have been very pleased with his work. The bench configurator is a good tool, however we would like to see all the options when using the configurator. (aka bench top color selection, drawer width selection)
Highly recommend calling in when placing an order!
Received products very quickly and assembly was a breeze!
Excellent product. Excellent design. Pricing is in line with other similar products but Bench Depot quality is superior. When customers and sister plants come through for a tour, the Bench Depot workstations are always asked about and I pass on the information.
Level of CS rep knowledge and timeliness of responding as I was in the process of ordering left something to be desired. I got a few conflicting responses to questions from different reps. But I'm very satisfied with the quality/price balance of the benches delivered.
The benches are shockingly easy to assemble - in under 5 minutes we had all 3 benches assembled and in place. Compared to other systems weve used in the past, this was much easier. Materials are solid, well constructed.
I was shopping online for new benches for my garage.
When locating the Bench Depot web-site I tried to configure the order myself. I called Bench Depot the next morning and a female answered - I couldn't understand her and I don't think she understood what I wanted - so I waited a while and called back. This time the phone was answered by Tony Anguiano. Just a GREAT experience working with Tony! VERY helpful and knowledgeable about the product line. I almost made a mistake by ordering incorrectly but he steered me in the right direction. Tony is a valuable asset - don't lose him! Your product/benches are beautiful and of very high quality - JUST what I was looking for. The only issue I have is the charge for freight. I want to purchase a 100# capacity drawer cabinet - it is $ 518.00 The freight is $ 266.55 - Really? I already know the quality - absolutely beautiful - however I just can't justify $ 266.55 for freight.
The only problem was the replacement LED light for the Roosevelt table did not fit right on the existing light posts. One side I was able to secure with the bolt, but the other side I had to use a zip tie. I was told the new LED lights would fit on the older light posts, but it did not
I can send you an email pic if you wish.
Got excellent assistance via phone from a sales rep during my order process. Love the ability to configure exactly what I wanted, and the assembly was easy. I'm loving my new workbench. Thank you!
I can not say enough about Sandy, she took care of our issue without any problems. Her company stood behind their products a replaced them free of charge. How many companies do that this day. My hat is off to bench Depot. Thank you for the great service.
Bench Depot has been providing me with high-quality work benches for years. I've used them to outfit a 65,000 square foot distribution center as well as my own home workshop.
They products are beautifully engineered, built to last, easy to assemble, and delivered well-packaged by excellent carriers...and custom built incredibly quickly.
These guys are one of my all-time favorite vendors.
Fast response on quote requests; knowledgeable sales staff is able to answer any of my questions; very flexible with custom and semi-custom orders; broad selection of accessories; fast lead times; durable products!
Outstanding products with exceptional and responsive customer service (from all staff in three departments). Ordered 4 custom Kennedy series benches with additional steel framing and rather odd top/offsets - all were perfectly made to my specs. Well packed to avoid damage of any kind during shipping and were extremely easy to assemble. With legs made the height you want, these benches make awesome sturdy desks too. This is the only place to get work benches and tables. The production/ship time is impressive and well worth a little wait to get a high quality bench.
Good experience with customer service, but the website is frustrating. If there were some sort of option to add things to a cart, that would reduce the time and frustration of placing an order significantly.
Shopping was easy online, no issues ordering. I ordered benches from Bench Depot in the past and still feel they are a great value. I was hoping for a little quicker delivery, but benches were delivered earlier than promised.
Customer service helped me design two benches for personal use. One was used for general hobby, model building and tool storage and the other to support two tanks of water (700 pounds) for a salt water mixing station for my aquarium. I could not be happier. I only wish I found bench depot sooner.
Israel Salazar makes working with this company a breeze! The product is above and beyond the best, highest quality and excellent customer service. This is way why continue to us Bench Depot in all projects. Thank you again
I have purchased similar products from Bench Depot before and knew how they units go together. A person unfamiliar with that would of had some issues such as what to install first etc. If you know what you should do first, you would not have to take things apart and assemble differently. Quality of the product is excellent. Screws lined up with holes etc., all in all a very solid product!
I've been dealing with Bench Depot for over 3 years for production work benches in CA and AZ. They always supply me with quality products that are very easy to assemble. When needed, they are willing to get our order out fast and contact me when questions arise. Shout-out to Sandy and the whole team for making my job easier.
Frank
Bench depot is the greatest! Ordered a custom butcher block table from these guys and even though it came with some damage, they did not hesitate to make it right and sent me a brand new one. Danielle was my representative and she made the world of a difference on my perspective for bench depot, keep up the good work guys and gals!
We are a distributor of Laboratory equipment and we purchase various tables from Bench Depot.
I have always worked with Nancy and she's always very friendly, professional and knowledgeable about her products. The order processing is efficient and the product they have customized for our company has always been great quality.