Belstaff UK

Took literally 5 weeks to get my refund. They used the slowest return shipping method imaginable and had it shipped to different warehouses. So the shipping of the return took 2 weeks for them to receive. Then, it took them another 3 weeks to process the refund. This is even after me following up with them 5 times and each time I was told everything is on schedule and to be patient. 5 weeks is unacceptable in 2022. Products are 5-star so buy from a 3rd party and avoid at all costs buying direct. Hard to believe a high end company that charges as much as they do could fail so miserably in customer service. Don't believe me, look at all their negative reviews about the exact same horror stories of returns. The CEO or executive I'm charge of returns needs to be fired for letting this go on for so long. Unacceptable

Bought a leather coat & boots from Belstaff Bicester outlet.
Jacket fine but boot zipper broke after about 4 weeks. Contacted Belstaff to repair which they agreed but toothless as no repair available as repairers were not 'in place' or 'set up' or whatever. No time frame as to when this might be in the future. Its now 4 months +.
I was passed around the houses at Customer Services regarding this matter getting different people responding to my emails; obtuse and irritating replies that seemed to miss the point and the questions I was posing remained basically unanswered. It was me that seemed to be making the suggestions as to how they could help rather than them being pro active. Eventually, when I wished to escalate the issue and asked for a contact, they just said that they were the ones to contact!
V. Poor experience and no resolution to date. I said I would look for external sources to escalate given the above and this is my first attempt!

The worst customer service experience I've ever encountered. I received a jacket which was too small and I returned it 2 days later at the end of October. 7 weeks later they still haven't refunded the money. I have chased them weekly and still no refund issued. They keep saying they are looking into it…it's crazy that a reputable brand like Belstaff are truly horrific in customer service. Don't order anything from them online they are awful, untrustworthy & a complete mess in customer service.

I returned a mens Shearling coat at the beginning of the year due to the arms being at least 3" too long for me.
The return was generated through the Belstaff website using their free return service back to their warehouse where it was confirmed as received on my Rebound notification on 9th of January '24.
I have now been chasing for a refund for 3 weeks and have been told that the refund is not being paid to me as Belstaff cant find the jacket in their warehouse.
I am now £1300.00 out of pocket with no way to resolve the issue, despite talking to "customer care" numerous times i am simply fobbed off and told "we are looking into it"
Not what I expected from a supposedly reputable brand.

I purchased a jacket from them and paid for it via paypal the cost was £128.00 the purchase was made on the 3 rd of February and i still have not recieved the item i have tried to contact them on several occasions on there site but they don't seem to have a facility that actually responds and no telephone number to contact them with, i paid via paypal and i am trying to contact paypal to ask them to be care ful as they service there customer payments but i can't find a paypal site that deals with these concerns?

I ordered a XXL Black Gangster Leather Jacket online for £1295 from Belstaff. The shipment that I received contained 2 x small sized Cooper Suede jackets although the shipping document Dispatch Note, clearly stated Gangster Leather Jacket Black.
Due to Covid-19 travel restrictions I was not able to originally confirm the delivery at our holiday home in the UK and now when contacting Belstaff they refuse to acknowledge returning or refunding the jackets, so I am left £1295 out of pocket with 2 x unusable jackets that I never ordered. To be honest I used to think that Belstaff were a professional and credible retail outlet. I am extremely disappointed at their response in dealing with this matter and will definitely never buy any clothing products from them again. I a, now forced to follow up the matter with UK Trading Standards, which I will actively pursue. Based upon my experience I don't think they are even worthy of one star.