Gareth W.

I returned a mens Shearling coat at the beginning of the year due to the arms being at least 3" too long for me.
The return was generated through the Belstaff website using their free return service back to their warehouse where it was confirmed as received on my Rebound notification on 9th of January '24.
I have now been chasing for a refund for 3 weeks and have been told that the refund is not being paid to me as Belstaff cant find the jacket in their warehouse.
I am now £1300.00 out of pocket with no way to resolve the issue, despite talking to "customer care" numerous times i am simply fobbed off and told "we are looking into it"
Not what I expected from a supposedly reputable brand.

Atrocious service top to bottom.
I previously wrote a review of oak furniture land, how I had been waiting for 8 weeks for the delivery of a replacement table and how awful every aspect of dealing with this company has been.
I was contacted by the company and refunded money to compensate for the endless waiting time in exchange for amending my review, I removed the review with the understanding that my table would arrive on the delivery date agreed.
Today the wrong table has been delivered leaving me with no indication of when I will be receiving the correct one.
Order placed on the 2nd of May, it's now the 22nd of June.
I can't explain how bad this company is on every level except for taking your money, I would recommend buying from any other company except Oakfurnitureland!