BelkReviews 339

I ordered a dress, the zipper was broken, sent it back to Chattanoga, TN and they said they have no record. Very disappointed! Cut up that credit card.

My 90-year-old wheelchair-bound mother bought 2 shirts for my brother from Belk Online on May 7,2022, for $64.03. She paid for it in full through her PayPal account. A few weeks later, she got a bill from Belk saying she owes $64.03. She contacted PayPal and they sent her an email confirming that they had paid the $64.03 in full to Belk. My mother lives in an assisted living home and the office was kind enough to fax a copy of the correspondence from PayPal to Belk. Then she received a letter from Belk saying that they did receive the payment in full from PayPal. Then she gets another bill from Belk saying she owes $64.03. Four months later, after numerous phone calls and emails to Belk, she is still getting past due bills for $64.03 from Belk! My mother has high blood pressure and a bad heart and this situation is very, very upsetting to her and she cannot get it resolved. Our whole family has cut up our Belk credit cards

I recently ordered a men's dress shirt from Belk for my husband for an upcoming wedding. I paid expedited shipping to ensure it'd arrive in time. It came when expected; however, I couldn't believe what I saw when I opened the package. The shirt was crammed in a shipping envelope, extremely wrinkled, outfitted with a handwritten tag, and missing the tie it was supposed to come with. Honestly, it looked like something from a thrift store, rather than a department store. I immediately contacted Belk and asked that a replacement be sent overnight; however, they refused, stating "it's against their policy to ship a replacement overnight." That excuse is ridiculous, as it wouldn't need to be sent overnight had Belk not sent me a used, damaged item! Don't waste your time shopping at Belk; you'd be better off going to Goodwill.

Could never speak with live agent, always more than 10 minute wait only chat online 30 days still no refund

I will never order from this company again! My first time ordering from Belk, which I should have looked up the reviews like I normally do, I paid over $100 for these leather ivory studded books. I opened the box and to my horrific sight the tip of the boots has black smudges on the both boots and black smudge marks on the sides of the boots. I am removing the afterpay that I did for this nasty pathetic company. I hope they go out of business for sending their customers nasty and disgusting items. Shame on your company. I'm gonna report them to the Business better bureau. I had to order leather cleaner from Amazon to take off the dirt smudges bc I don't have the time nor energy to go through the hassle and inconvenience to find out how to return this items. I have two more shoes on the way and I'm terrified to open the boxes. I wished I hadn't cleaned those boots so I can show you how they came.

Pictures say a thousand words. Belk refuses to honor purchases over $11,000 during 3x cash back. And will not respond to Rakuten's attempts for answers!

Spoke with a Belk employee about my feelings about the store. She informed me Belk is in the process of returning to much of the many things that made them a great store in years past. She said the stores will look like the original stores in many ways such as re-introducing many national brands names and labels. If this turns out to be true I for one will give them another chance. The Belk Name is iconic and needs continue serving the public. Let's keep our fingers crossed they make the improvements and bring the store back to where it belongs.

My wife purchased some jewelry online, It was a registered package. She never received the package
And FedEx said it was signed and delivered.
When trying to resolve the issue with customer service the agent was not helpful and hung up on my wife. She refused to let her talk to a manager or someone who could resolve issue.

BELKS is a scam they have stolen time away from my family and I can't get it back they scammed me out of thousands of dollars and I had to fight to get it back these companies need to shut their doors and chain lock them because they're scams. Organized scams beware before you buy from Belks here's what they sold me a 5.06 in pendant that was clearly about a quarter of an inch scam alert do not buy from Belks and they are very racist. I can't believe they tried to actually pull this off this reminds me of (Hustle Man on Martin) I mean really a 5.06 in pendant check out the description of the necklace and pendant and tell me if you think this thing that I have here is 5.06 in in length and 4.31 in and width Belk is a scam they blatantly lied on this description and I missed out on the real sales that were going on with the gold I would never waste my time with them again and I would advise you not to either if you value your time here on this planet don't waste your time with companies that don't value yours

On 6/24/2022 Belk had a one day clearance sale. I purchased 30 king size blankets because they were advertised at $2.94 each. Only specific colors were the drastically reduced price. Of course, the next day, they were back at the normal clearance price.
After never receiving my order, I called customer service to find out the items were no longer in stock. The call dropped so I called back to find out from another associate that the price was incorrect so they cancelled the order.
I found a great deal on weighted blankets on another and ordered 10 blankets but only received 4. They can't tell me what is happening with the other 6 blankets. I believe those 15 lb blankets were $18.00 each.
Who is making these on line pricing mistakes? Why should I accept a 15 percent discount for my troubles?
I want them to honor their advertisement.

First time shopping at the Greenville, SC store when on vacation. Really liked the clothes and had tried on a couple and then wanted to try on a lot more with another person who also picked out about 5 pieces - then all of a sudden they closed the dressing room! We walked all the way across the store to use the other one - the only one open in the whole store and it was backed up with people waiting! We could not understand why they closed the one we had been using and they wouldn't tell us. Needless to say they lost our business and I won't be going back there again!

Yes, that's right, I ordered a Tissot watch off their website and they sent an obviously used watch. Either it was a customer return or store display but had none of the manufacturers protective packaging around it, was missing its warranty card and the UPC code was crossed out in magic marker on the hang tag. The leather band showed signs of having been worn! Such a disappointment and to have to pay return shipping to send back a used watch just adds insult to injury. Never again. Buy from Amazon, at least you can return it for free.

As the kids say today, i wanna give kim props, kuttos, for being the most polite, helpful, courteous people i have ever met working at belk. While the other gentleman didnt want to give me the time of day she retreived a wheel chair for me and assisted me in a dept no one else was working in helped me to the shoe dept then out to the elevator

I cannot tell you exactly how many jeans I have tried on to come up with a correct fit, the labels are all marked wrong on sizing and the t shirts I have been wearing for a few years (Coast Line, another) XL are all short and improper sized. This leads me to believe all the clothing is all seconds. I have been shopping Belk for years but honestly I am finished there unless its an emergency.

If I could rate Belk with negative stars I would. I received a package with sewage in the glass decanters. And the box was marked It Doesn't Work. But they shipped it to me anyway. I am beyond disgusted. I received them as shown in the pictures attached. I literally threw up. I can't believe any company would ship this out to a customer. I am on hold for customer service now. I am in shock.

Don't buy online as you run the risk of paying ridiculous amounts for return shipping as Belk does not have free returns. Should have ordered from Macys! Live and learn.

Makes you pay for returns and oh by the way, you have to pay for shipping too. One of the worst policies ever. Will be last time I buy from these clowns.

I ordered shoes from Belk.com, they are too big. Wanted to place an order for the correct size shoes plus another pair. The shoes I had ordered were on a promotion, but they are regular priced now. Belk.com refused to sell me 3 pairs of shoes for the price I paid for them the first time I ordered them. Said they couldn't "price match" past 10 days. So I'll order these shoes from somewhere else, for the price that they would no longer honor-because it was a "price adjustment past 10 days". That's garbage, by the way. It's simply customer service to sell something for the same price IN AN EVEN EXCHANGE. It's a courtesy. It's common sense too. They could have had a sale for 3 pairs of shoes, now they're just getting a return and no sale from me. You guys are smart. Literally stepping over dollars to get pennies. Thanks Fran.
Good luck with that, Belk.com.