• BeFrugal

2018 CUSTOMER CHOICE AWARD

BeFrugal

Overview

BeFrugal has a rating of 4.09 stars from 885 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BeFrugal most frequently mention customer service, cashback sites, and gift card. BeFrugal ranks 4th among Cash Back sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 65.9%
Positive
29
Neutral
1
Negative
14
15
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • If they find the system failed, they will often take the hit in the name of customer service.
How would you rate BeFrugal?
Top Positive Review

“Great services”

Grace D.
3/21/24

Very Good experience and I find it very helpful and beneficial offers. Services offered have a variety and significant discounts including a large variety of options and different stores and brands. The array of offers from groceries, footwear, clothing, eletronics, etc. The options are endless and for sure the cash back accumulates faster then you think.

Top Critical Review

“Cash Back Takes Forever”

El g.
11/27/23

I opened the account in August, have $31 dollars sitting in my cash back account. All verified, none payable, even meeting the minimal withdrawal limit. & when I ask, I always get the same answer "merchants gives 120 days to mark as payable. When that's done, they will notify us & we will notify you." The deals are great, but you don't actually get to use the cash back. If you want your cash back quick, don't use this site.

Reviews (885)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (72)
Thumbnail of user graced568
1 review
0 helpful votes
March 21st, 2024
Verified purchase

Very Good experience and I find it very helpful and beneficial offers. Services offered have a variety and significant discounts including a large variety of options and different stores and brands. The array of offers from groceries, footwear, clothing, eletronics, etc. The options are endless and for sure the cash back accumulates faster then you think.

Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

They do say, "times go by when you are having fun"! We understand that it can take some time until you see a "Verified" status becoming a "Payable" status. Although, before you know it, your cash back is already Payable and you can make that Payout Request! If you have any further questions, feel free to reach out and we will assist you!

Thumbnail of user lisak2509
2 reviews
0 helpful votes
February 14th, 2024

They advertise higher payouts then other stores like Rakuten, but actually lots of times don't provide any cash back at all and deny any claims. I have never been denied cash back on Rekuten when I've actually completed the purchase, unlike here. Don't use!

Products used:
cash back from purchases

Service
Value
Quality
Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

Hello Lisa! Thank you for taking the time to send us your feedback. Your feedback is very important to us.

BeFrugal is an online Cash Back Portal that connects you to the cash back from the Merchants. BeFrugal works solely with the Merchants when it comes to cash back, meaning that it comes from the Merchant, not us. Once you place a purchase, the Merchant will acknowledge the pending cash back within 7 days, making it "Verified". Due to the cash back coming from the Merchants, they have given us an Estimated Time Frame of Up to 120 days for the Cash Back to go from "Verified" to "Payable". BeFrugal does not get paid until the Merchant has approved of the Verified cash back. Since we pass on the savings to you, once we get paid, you will get paid, and your cash back will become set and eligible for payment.

I hope this information helps! If you have any further questions, feel free to reach out. We are here to help you!

Thumbnail of user margauxmaria
1 review
0 helpful votes
March 15th, 2024

They don't pay you back. Do not use this web site! The website does not work. I'm still waiting for my 60$.

Service
Value
Shipping
Returns
Quality
Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

Hey Margaux! We understand how difficult it can be when it comes to waiting for that "Payable" cash back. BeFrugal is just a cash back portal that connects you to the cash back that is coming directly from the Merchants. We work solely with them on cash back. Meaning, that is comes from them and not us. Once the Merchant acknowledges the pending cash back, it will show as "Verified" on your account.
Merchants give us an estimated time frame of Up to 120 days, for cash back to go from "Verified'' to "Payable ". Due to that being an estimate, they can always change. Some can approve quickly and others can take a little longer to approve. Once they do, your account automatically updates. We would be notified of the Payable and you would be notified, by us, regarding your Payable Status.
I hope this information helps! If you have further questions, feel free to reach out to us. We are here to help and guide you through our services.

Thumbnail of user nadern15
1 review
0 helpful votes
March 2nd, 2024
Verified purchase

I am very happy with me be frugal account.and every one should join this site they will save money

Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

This makes us so happy! Feel free to use your Refer-a-Friend link when it comes to friends and family signing up. That way you can earn a little bonus for referring!

Thumbnail of user kestasv1
1 review
0 helpful votes
February 1st, 2024
Verified purchase

This is the most reliable cash back program of all that I have used.There was never any trouble.Recommend!

Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

Hey Kestas! We appreciate you taking the time to leave us your feedback. Our mission is to help our users earn and maximize on their earnings. We hope that you have been able to check out our new Rewards Program! BeFrugal Rewards is a new extension, which you can collect daily points to later convert to cash! Another great way to maximize on cash back.
Feel free to reach out for more information. A Team Member would be happy to guide you through it!

Thumbnail of user janetc1938
1 review
0 helpful votes
March 26th, 2024
Verified purchase

Forgot password.
Was a painless fix.
Love that you make sure it is really me.

Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

You're welcome, Janet! We care about the safety of our customers and their accounts. You worked hard to earn cash back, now it's our job to protect it!

Thumbnail of user edwardl1135
1 review
0 helpful votes
March 2nd, 2024
Verified purchase

Ok--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++---

Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

Thank you for taking the time to leave us a review!

Thumbnail of user esperanzaf13
1 review
0 helpful votes
January 17th, 2024
Verified purchase

I thought this was optional. Anyway, this is a great way to save money and at the same time get rewarded with cash.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Esperanza! Feedbacks are always optional. We appreciate you taking the time to send one in. Enjoy those earnings, you deserve it!

Thumbnail of user joer490
1 review
2 helpful votes
January 24th, 2020

I happened to log in today and saw $16 was deducted from my account because of monthly inactivity fees. I was so angry and left a 1 star review (below) I then started a chat and the rep said that happens if I don't log in for a year and before I had a chance to type more, I saw my $16 was credited. So that me feel a lot better about this site. I hope Befrugal reads this because if the point of the inactivity fee is to get people on the site more regularly, not emailing customers of the inactivity fee defeats that purpose and just alienates us.

-------------- Prior review:

They have been charging me inactivity fees without notifying me! I know they have my email as I get promotional emails from them. You would think they have the technology to put in a gentle reminder saying how I'm being charged $2 a month! So I lost their promised bonus AND paid them $6! Uggh!

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hi Joe, I am sorry that you are not satisfied with your BeFrugal experience. To clear things up BeFrugal is always 100% free to use. We do not and did not charge you or anyone a fee for being active. The only fee that may have been applied to your account is a monthly $2 maintenance fee that is only applied to dormant accounts that have had no activity (clicks, logins, etc.) for over 365 days. Fortunately, if you wish to get all maintenance fees voided and your balance restored 100%, just send a message to our support team here: https://www.befrugal.com/contactus/. Other Cash Back sites will either close your account after 365 days or will apply non-refundable maintenance fees then close your account when the balance reaches $0. I hope this clears up any confusion. Thanks!

Thumbnail of user caitlync55
1 review
0 helpful votes
January 17th, 2024
Verified purchase

I use a few different Money Back/Earning websites and this one is the slowest one for payouts to be available to payout, but the rates are decent and higher than some.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hey Caitlyn! We appreciate you leaving your feedback.
BeFrugal is an online cash back portal that connects you directly to the cash back with the Merchants. Merchants can sometimes take some time when it comes to approving. Feel free to reach out whenever you have a question or need assistance. We are here to help!

Thumbnail of user denism257
1 review
0 helpful votes
February 7th, 2024
Verified purchase

I had been working with this app for more then two years. Very satisfied with it.

Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

Thank you for choosing us to be a part of your Cash Back journey! Check out our new BeFrugal Rewards Extension. Another great way to accumulate daily points that can later be converted into cash. That's more cash in your pocket!

Thumbnail of user oksanag32
1 review
0 helpful votes
February 8th, 2024
Verified purchase

Love it, do my Holiday shopping with it, use cash I earned via amazon gift card.

Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

Hello Oksana! We are so grateful to hear that you are enjoying our services! We are committed to helping you save and earn cash back. We hope that you are also enjoying the new BeFrugal Rewards Extension. Points can be earned daily, that can later be converted into cash!
We appreciate you for taking time to send us your feedback. If you have any questions, feel free to reach out!

Thumbnail of user gd346
1 review
0 helpful votes
February 5th, 2024

I used it with Surfshark;they offered a 25% cashback. I had to submit a cash back inquiry, as the cashback was missing. I was waiting more than 2 months for their investigation. They were telling me that I have just to wait. Afterwards, I decided to contact Surfshark.

Surfshark informed me that they haven't received anything from BeFrugal regarding my case. Moreover, they told me that I was not eligible, as I had a previous transaction with Surfshark three years ago. However, this was not mentioned in Befrugal's terms. They asked me to contact the cashback provider regarding this issue.I contacted Befrugal and I let them know. After an hour I received the following response:

"We have learned that the investigation was denied. This may have been a result of clicking on any links or popups outside the BeFrugal browser window, searching using an outside site, using a coupon code offer not listed on BeFrugal, having another coupon site's toolbar active, etc."

After more than 2 months they just denied by speculating the reason. I informed them regarding the reason (according to Surfshark) and I received the following response:

"SurfShark has no clause in their affiliate contract specifying that they pay out referrals for new customers only. "

I asked them to investigate this and to offer as reimbursement this amount in my account as this was their fault. They responded:

"As this appeal was declined by the retailer, it would not be possible to receive cash back. I apologize for any inconvenience."

They offer $35 to refer friends, but they don't offer a cashback as a bonus to solve the case and to make the existing customers satisfied and recommend them even without a bonus...

Service
Quality
Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

Hey G D! We apologize for the inconvenience regarding your cash back. Unfortunately, since the cash back does come from the Merchant, we cannot manually send you cash back on one they Declined.

BeFrugal is an online cash back portal, that connects you to Cash Back from the Merchants. Since the Cash Back comes from them, they will track and update your account. Merchants are always updating their Cash Back Percentages and Terms. We highly recommend reading into the "Cash Back Terms" before placing a purchase. The Merchants list useful information regarding their cash back.

The Refer-a-Friend program is a great way to refer friends and get a bonus! We also have the new BeFrugal Rewards Extension, where you can earn points to then convert to cash. We also like to throw in some Bonus Cash Back when you shop with Merchants. Again, we highly recommend to read the "Cash Back Terms" within the Cash Back Percentage the Merchant is offering. You will find our bonus percentages there!

If you have any further questions, feel free to reach out and a Team Member will gladly assist! We are here to help and guide you through our site.

Thumbnail of user cynthiap286
1 review
0 helpful votes
March 11th, 2020

Easy to use and a good way to save. Easy redemption. Convenient. Extension works well. Certainly recommend.

Thumbnail of user jbb78
1 review
1 helpful vote
October 1st, 2023

My legal first name is initials only and they told me that I must send in a government photo ID to customer care in order for them to release payout. They do not make anyone else do that? Said they could not help unless I send that to them. I told them I was not comfortable sending that to them online. They said they would not issue payout to me then. I asked them to just put it back in my account and they said they could not.

Service
Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hey JB. We understand where you are coming from. When users request a Payout, the Payout Team can reach out for verification and/or information to ensure a safe delivery of your rewards. You work hard for those rewards, and we want to make sure that you are earning them safely! I can assure you; you are not the only one that has been asked to complete this verification. If you are having any worries, you can reach out and we will gladly assist.

Thumbnail of user lauriei21
1 review
0 helpful votes
February 13th, 2020

Always great deals and bonuses. Used other apps this one is faster and much easier. I even requested cashback and with an additional bonus. I wouldn't dream of shopping online without it.

Thumbnail of user randomstranger420
1 review
0 helpful votes
November 27th, 2023

I opened the account in August, have $31 dollars sitting in my cash back account. All verified, none payable, even meeting the minimal withdrawal limit. & when I ask, I always get the same answer "merchants gives 120 days to mark as payable. When that's done, they will notify us & we will notify you." The deals are great, but you don't actually get to use the cash back. If you want your cash back quick, don't use this site.

Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hey El g.!

Thank you for reaching out and leaving us your feedback. We understand that the wait time can be difficult. We are always here to guide and inform our users of information regarding cash back. Feel free visit the FAQs section for more information. You are always welcome to reach out and ask questions!

Thumbnail of user carolb185
1 review
0 helpful votes
September 3rd, 2017

I am new trying this site. So far everything is going very smoothly. I have put in my 1st request for a check to be issued. I am not anticipating any problems. I'm very pleased at this time and will see after completion if anything changes. Have a nice day!

Thumbnail of user tammyw146
2 reviews
17 helpful votes
June 9th, 2019

Nothing but positive experiences. Lots of help! Always get paid, would recommend to friends and family

Thumbnail of user ericd256
1 review
0 helpful votes
February 2nd, 2019

Great Website. Tends to offer more cashback than others. It doesn't always catch the orders though. I wish it would.

Thumbnail of user katien226
1 review
0 helpful votes
February 19th, 2024
Verified purchase

Love the extra money! I make sure to make my purchases on my laptop to utilize this feature. It's free and generous money!

Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

We appreciate you taking the time to leave us this feedback Katie! Our team works hard to find the best deals! Our mission is to help you save on your everyday purchases. Glad to hear that you are enjoying it and earning!

Thumbnail of user rosemarien9
1 review
0 helpful votes
June 18th, 2020

Easy to get cash back rewards. Lots of web sites to use. Happy with the returns. Like the Be Frugal web site.

Thumbnail of user markw928
2 reviews
0 helpful votes
February 12th, 2024
Verified purchase

I really like how BeFrugal saves me money on my online purchases. It's a very useful and valuable tool!

Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

Thank you, Mark! Our mission is to help you save and earn on potential cash back! Check out our new BeFrugal Rewards Extension. You can earn daily points that can later be converted into cash! Another great way to earn on some extra cash.

Thumbnail of user 9019998306adqwdqw
2 reviews
0 helpful votes
October 30th, 2023

They don't track anything. They wait til you do then deny! They don't track anything. They wait til you do then deny!

Service
Value
Shipping
Returns
Quality
Thumbnail of user arianaf1
Fernanda M. – BeFrugal Rep

Hey D.S! I can see where you might think that, but it is not the case. BeFrugal wants you to earn cash back, that is why we provide our cash back portal. We connect you to the Cash Back that is coming from the Merchant. Due to the Cash Back coming from the Merchant, they will track and update the account with the potential cash back. We understand how difficult it can be to wait for your Cash Back. When you place a purchase, the Merchant will typically update the account within 7 days. If they do not do so, there can be many reasons as to why they did not. That is why we provide the Missing Cash Back Inquiry. That is our way to bring attention to the cash back that is missing from the account.

Feel free to always reach out when you have a question or need assistance. We are here to help and guide you through our services.
Thanks!

Thumbnail of user wendyb1486
1 review
0 helpful votes
February 14th, 2024
Verified purchase

I love everything about BeFrugal! Great customer service! Wonderful way to save a little money!

Thumbnail of user fernandam53
Fernanda M. – BeFrugal Rep

Thank you, Wendy! We love hearing from our users and helping them with cash back! We hope that you are enjoying your cash back, you've earned them!

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From the business

BeFrugal.com is a free cash back, coupon and deal website where you can shop at your favorite stores while saving an average of $27 per order and earning an average of 7% cash back. Shoppers can combine coupons, deals and cash back for maximum savings at over 5,000 stores when they shop online. To learn more or to sign up for free and earn a $10 sign-up bonus, visit www.befrugal.com.

Company Representative

Thumbnail of user chrisw2925
Chris W.
Typically responds within 3 days

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4.1
885 reviews
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