Overview
The company has garnered a mixed reputation among its customers. Positive feedback highlights the appealing cash-back offers, ease of use, and the ability to request payouts at any time, contributing to a generally favorable experience for many users. However, significant concerns arise regarding service delays, particularly with pending transactions and payout resolutions, which leave some customers feeling undervalued and frustrated. Overall, while the platform is appreciated for its potential savings and user-friendly interface, the inconsistency in transaction processing and customer support may hinder its ability to fully satisfy all users.
This summary is generated by AI, based on text from customer reviews
Just shop like always and earn free money, It's fun finding the same products in dferent stores with different discount from BeFrgual so you know you're getting the best price, and lost of times while browsing i find an even better product.
Acted in bad faith & violated its own T&Cs by not paying out member's earned cashback for valid referrals, purchases; then closing acct without providing any details / proof
This biz is so wrong & deceptive; stay away
The website is easy to use and participates with most retailers. However sometimes the payouts take too long. Customer service is hit-or-miss. Depends on who responds...
They literally refused to help me after giving me the wrong cashback after I told the customer service personnel that my receipt is not copy and pastable. I gave him the exact invoice number and let him know I can only send the receipt as an email attachment because it will not allow me to copy and paste. He refused to help. I will be sticking to rakuten for my cashback. I will never again use BeFrugal. I have attcahed my receipt as proof below; the same receipt they declined.
I bought high value orders through Befrugal but when i tried to avail the cashback; they suspended my account. I have been writing to them multiple times but they never responded. I would never go to befrugal again.
I ordered directv now, which they offer $35 as a rebate. I followed all steps and now they tell me they need an 8 digit order number. I sent them the order number sent by directv and was told its unacceptable. I sent the qhole qelcome aboard email and still giving me a hard time.
Every good rating on here is definitely from employees
After my request send me payment check I waited long time and didn't get nothing.
When I asked when I will get check, they said for extra $35.00 they will resend check.
I am going close my account and looking for another company.
Actually works, but it does take quite a while for cashback to process through, then you have to wait through the clearance period to claim it. It does work though and the cashback percentages tend to be quite decent.
I have been using this website for making some large purchases. I accumultaed $79 of cashback. When I went to redeem, the website says I received a prepaid VISA gift card for $79. When I go to redeem, it directs me to another website that says the token is expired. Therefore, you are unable to receive any cashback. I have contacted support, but no resolution yet.
I enjoy the rebate program overall, but the mobile app is not something I will continue to use. I lost a rebate for a product I purchased through the mobile app, but because I apparently wasn't signed in online, I didn't get the rebate.
Loving BeFrugal is easy because sales and savings featured in the newsletter have more importance due to increases in costs of living and housing.
I use several of these sites and ALWAYS come back to BeFrugal because overall- they are easy to use and transparent. If they say you get 6% back- no tricks- you get what they promise!
I also love the fact I can ask for money when I want it and/or have it sent as a gift card- they make it easy.
Shameless cheater site. Do NOT expect to get any missing cashback by contacting them. They will come up with all the shameless reasons to decline it. Never got any missing cashback. Use other site if you can.
They actually made a reasonably positive change so that you can request a payment every 15 days, but it literally takes them ALL of those 15 days to process a payment and then you must wait another 15 days before you can request another payment. Overall, I am happy that there is competition out there, but I wish more companies would get a hint and be more like "Topcashback" is!
Scammers! Zero rating, registered on June 18 and made a purchase through them, accrued $ 10 for registration and plus $ 13 from a purchase through them. After the request for withdrawal of money on July 26, the account was deactivated. There is only one answer to requests for what reasons - your account has been deactivated for violating the rules, it is not clear which ones! Is the desire to take your money a violation of the rules? Judging by the reviews, I'm not the only one like that, instead of being paid, I received an account decavation. Scammers!
Shopped for big item and no cash back, told I didn't go by the rules, but I did have id number of shop trip sent in receipt details, gave to me then took back.
Do not use... I stopped my brother from making an online order and encouraged him to use befrugal. I sent him the referral link from my account and was with him when he opened email and signed up from it. He then went through site under my guidance to make an order on jet.com and befrugal claims that they have no record he was referred by me and is refusing to pay the referral bonus.
They are garbage. Use ebates or topdollar.
**update** 2/7/17, after 2 separate email inquiries, befrugal continued to send generic response's in which they addressed no information given.
As recommended by company in their lackluster response below, I contacted via webchat and olark attached same generic message and ignored any validity to the complaint. Befrugal and 2 other companies will be featured in my upcoming best, good, and worst blog. Link will be updated soon! Happy shopping, and avoid befrugal!
Hi Corina, Did you speak with someone from our support team on Live Chat, or submit an inquiry? We can always take a deeper look into these and provide clarification on why a referral bonus wasn't issued, or see if there is a technical glitch.
Nice website with cashback. It recorded most of my shopping trail and paid the cashback. The important is there are multi choice for payment with check, gift card or paypal. It is very easy and convinienent.
Just don't use this site for cash back. Much better alternatives...
I was sent a referral link from a friend and was about to earn the necessary amount for the sign-up bonus and then a $15 as a referral bonus. One, other companies dish out the bonus after just their first purcahse ($10 threshold at befrugal).
My friend doesn't receive bonus... company states my email was used to look for laundry coupons a year ago. I have never heard/used their site until a month ago. Their solution involved me deactivating account and reinitiating... BUT you have to reearn the $10. Buying emails, anyone?
Just avoid them like the other reviewers stated. Bad experience with site and customer service. No easier way to get others to use competitors sites!
Hi Joshua, I'm sorry you're frustrated. We have terms and conditions for the Refer-a-Friend program and Sign-up Bonus listed on our site (which can be seen here: https://www.befrugal.com/help/termsandconditions/#bonuses). As our support member suggested, your friend can earn a referral bonus and you can earn a sign-up bonus, per the terms, by deactivating your current account and signing up again.
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Hi Sam, In order to file a dispute with DIRECTV NOW regarding your transaction, we will need the eight-digit order number located within your DIRECTV NOW account. The order number is required in order for the store to look up your transaction. The information you have provided so far does not contain the eight-digit order number. For most customers, this order number will begin with a "3" or "4". If you need further assistance locating this, please try reaching out to DIRECTV NOW's customer support team.