The company has garnered a mixed reputation among its customers. Positive feedback highlights the appealing cash-back offers, ease of use, and the ability to request payouts at any time, contributing to a generally favorable experience for many users. However, significant concerns arise regarding service delays, particularly with pending transactions and payout resolutions, which leave some customers feeling undervalued and frustrated. Overall, while the platform is appreciated for its potential savings and user-friendly interface, the inconsistency in transaction processing and customer support may hinder its ability to fully satisfy all users.
This summary is generated by AI, based on text from customer reviews
BeFrugal advertises guarantees which they will not honor. They will act like the coupon does not exist on their website after removing it. They have excuses for not honoring the higher ratE. I recommend Ebates. They may not always offer the highest rate, but ther customer service is superb and they will send your check right away without you even requesting it.
I shopped extensively through Befrugal through the whole Christmas season. Now it's about time my purchases should be credited so I logged in to find out my balance and was unable to log in. Resetting my password didn't seem to work, so I contacted them through live chat. I was told that my account had been closed for some kind of violation. When I asked for specifics, I was told that no other information was available, then they stopped responding to me in chat. Even today, i can still shop through their site, they are happy to claim whatever affiliate fees available due to my shopping, I just can't even redeem them. At the very least, they should have notified me so I could use a different cashback site or notified me when I used their portal for shopping. What a shady site!
Very good~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Like i just said,. BeFrugal is the BEST. Simply THE BEST! WAY to save money BIG MONEY, hundreds, even THOUSANDS of $$$$$ over the course of time. Take it from me. And, in full disclosure,... YES... I AM getting PAID (to say this, review), by BeFrugal, every time i request and receive another big "rebate" check i have earned through the program. Sign up,... you save. Don't... and (you snooze) you lose...
Signed..."$2353. 45 SO FAR"
Thank you for the kind words, Michael! To clarify, we don't pay shoppers to review BeFrugal... our only payments are in the form of cash back, which I believe is what Michael is saying here. :)
Be frugal has a much higher percent back and payment is quick when requested and they have almost all the sites I shop with I love them the best! I never had a problem you you did not join it is a must!
My experience with Befrugal has been awesome. I have been doing cash back for years now with Befrugal and they are one of my favorites. They are always accurate in my accounting, they fund it right away when I ask and for the right amount. I've read the negative reviews and it just has not been my experience. As long as you go through Befrugal site first to get to the shopping website, Befrugal has always credited me.
This is definitely a good website to save money while you are shopping on the internet. BeFrugal is free and it has a wide variety of companies where you can save money along with the coupons and tips for saving.
Nothing but good things to say about BeFrugal. Very easy to use and what could be better than getting cash back for things I would normally buy anyway. I just wish I could also use it for in store purchases.
More than 50% of the time you don't get your cashback. Then you open so called "support ticket" and then wait for 60-90 days hopping that you would receive your money. But then merchant denies despite of all the proofs given and befrugal will not help at all.
Pathetic and rude customer service.
I would definitely not recommend it.
Use for extra X-mas money & it sure comes in handy. I always use this site because I buy on line quite a bit. I've recommended this site to family but I don't think they've used it. If your going to buy on line, it's like getting paid to shop.
I like how they give out a lot of cash. This should be advertised more for more customers. The amount of time a customer has to wait in order to redeem their money is a disadvantage, cause they would rather go to Ebates that is quicker at cashback.
Use to use Ebates until I found BeFrugal. BeFrugal's money gets accredited to my BeFrugal account much quicker and you get more percentage in cash back than ebates offers. I had to email ebates constantly for shopping trips that I had made and did not get a credit from the. They they would require me to send them a lot of proof to finally fork over my cashback. Love BeFrugal.
I have used BeFrugal only 2 times. They came up with an excuse each time to deny my cash back, saying I did something wrong. I filed a complaint with BBB and got nowhere. They have MANY BBB complaints and will not budge on any of them. Stick with Ebates... they are much easier to work with. BeFrugal is a scam!
I use cashback sites extensively and have always been very satisfied with BeFrugal. While some of my orders don't properly track, filing tickets are easy and as long as I provide the correct info I do eventually get the cashback. The chat feature is very nice to get very quick answers about my issues or concerns.
Chrome button didnt capture all of my shopping trips, customer service said they have no record, so get lost (that was the substance of their messages). Could not escalate my complaint. Lost about $100 in cashback over Black Friday/Cyber Monday.
Hi Jason, Thank you for your feedback. Rest assured, you did not lose your cash back. Once we receive commission from retailers we will post the cash back earnings on the Cash Back and Bonuses page of your account: https://www.befrugal.com/account/member/cash-back-and-bonuses/
I had $38.24 coming back to me that I had to wait forever to get. And never got it. It finally became payable, I went to claim it, and befrugal blocked me from doing so. All the cash back disappeared. After that clicking on payments generated a 404 page. This is ridiculous. Whether it's a problem with their system or some other issue I don't know. But it really feels like they scammed me out of cash back. They won't let me log into my account now. I tried to reset my password and they won't let me do that either. A word from the wiser - Use Rakuten - they are 10 times more trustworthy than this thing. They also pay you regularly. BeFrugal is a Total scam!
I read another review on Trustpilot where it says they will deactivate your account if they don't want to pay you. That's exactly what it looks like they did to me. Unbelievable.
Be Frugal is such a great way to earn a little extra cash for every day purchases I would make anyway. So easy to do!
Cash back moves to verified and stays there for a while before moving to payable. Customer service is less helpful than other sites. However, there are certain merchants that are only on BeFrugal, and sometimes cashback rates are higher than competitors.
Hello Julie! We are listening to your feedback and apologize for any inconvenience within our site. Your Feedback is important for us to understand things from the Customer's standpoint. We can understand how long it can take when it comes to cash back going from, "Verified" too "Payable". Since the cash back is coming from the Merchant, they give us an estimated time frame of Up to 120 days for the cash back to go from "Verified" too "Payable".
BeFrugal is just an online cash back portal that connects you to the cash back coming directly from the Merchant. Once you make a purchase, they will typically acknowledge the pending cash back within 7 days, making it "Verified". Although we hear you on how long it takes, they do not give us any updates during that time. Once they make a decision, they will notify us, and we would notify you of the "Payable Status".
I hope this information helps! If you have any further questions, you are always welcome to reach out for assistance!
I went through Be Frugal for a ton of Home Depot purchases and it turns out I got credit for none of them, it should have been like $300 cash back. I spent a lot of time opening up case after case for every transaction and every single case was denied and I have no recourse anymore. Huge waste of time.
Unlike Ebates, it takes way too long for cash back to be available for withdrawal. A purchase may be confirmed quickly but take 2 months or more for it to be available to withdraw. I only use it if there is a significant difference in cash back between the two sites.
Answer: I had $38.24 coming back to me that I had to wait forever to get. And never got it. It finally became payable, I went to claim it, and befrugal blocked me from doing so. All the cash back disappeared. After that clicking on payments generated a 404 page. This is ridiculous. Whether it's a problem with their system or some other issue I don't know. But it really feels like they scammed me out of cash back. They won't let me log into my account now. I tried to reset my password and they won't let me do that either. A word from the wiser - Use Rakuten - they are 10 times more trustworthy than this thing. They also pay you regularly. BeFrugal is a Total scam! I read another review on Trustpilot where it says they will deactivate your account if they don't want to pay you. That's exactly what it looks like they did to me. Unbelievable.
Answer: Hi Beverly, We are currently offering a $10 sign-up bonus for new users. To earn a sign-up bonus a user must join BeFrugal.com during the promotional period or via a link or web page on BeFrugal.com where such bonus is being promoted and then earn $25 or more in Cash Back (not including bonuses and earnings from non-purchase activity). Go to www.befrugal.com and click "Join for Free and Get $10" on the top of the page. Thank you!
Answer: Didnt get the $10. Was not sure how to do that. Can i get the $10 now even after registering?
Answer: You can set up a few different ways (Paypal, checking account, etc.)
Answer: Stay away from this site. You will not get your cash back as promised. Most your shopping trips never gets recorded and pathetic service.
Answer: Hi Linda, great question as we know that sometimes these permissions can look scary. The BeFrugal Automatic Coupons & Cash Back Chrome extension will apply coupons and activate Cash Back at the shopping cart of thousands of online stores. This permission just allows us to display a small notifier in your shopping cart that you click to apply the coupons and activate your Cash Back. I hope this answers your question. Happy shopping! - Chris from BeFrugal
Answer: You can check out what percentage of your expenditures you will earn by searching for Travelocity on the BeFrugal website.
Answer: Hi there, in order to earn cash back on your online shopping, you need to first be signed up for BeFrugal, then click the store on our website and shop as normal. We cannot issue retroactive cash back for purchases you made before becoming a BeFrugal member.
Hi Melissa, I am sorry you are disappointed with your BeFrugal experience. We definitely honor our Cash Back Guarantee and our Guaranteed to Work coupons, per our Terms and Conditions, which you can read on our website. In your situation, we could not verify either the coupon's validity or the higher cash back rate. If you have additional questions, our customer support team is available to discuss.