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BeFrugal

Overview

The company has garnered a mixed reputation among its customers. Positive feedback highlights the appealing cash-back offers, ease of use, and the ability to request payouts at any time, contributing to a generally favorable experience for many users. However, significant concerns arise regarding service delays, particularly with pending transactions and payout resolutions, which leave some customers feeling undervalued and frustrated. Overall, while the platform is appreciated for its potential savings and user-friendly interface, the inconsistency in transaction processing and customer support may hinder its ability to fully satisfy all users.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 26 days
How would you rate BeFrugal?
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Ohio
1 review
5 helpful votes
Follow Melissa W.
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BeFrugal advertises guarantees which they will not honor. They will act like the coupon does not exist on their website after removing it. They have excuses for not honoring the higher ratE. I recommend Ebates. They may not always offer the highest rate, but ther customer service is superb and they will send your check right away without you even requesting it.

Date of experience: October 13, 2016
Fernanda M. BeFrugal Rep
over a year old

Hi Melissa, I am sorry you are disappointed with your BeFrugal experience. We definitely honor our Cash Back Guarantee and our Guaranteed to Work coupons, per our Terms and Conditions, which you can read on our website. In your situation, we could not verify either the coupon's validity or the higher cash back rate. If you have additional questions, our customer support team is available to discuss.

Texas
1 review
4 helpful votes
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I shopped extensively through Befrugal through the whole Christmas season. Now it's about time my purchases should be credited so I logged in to find out my balance and was unable to log in. Resetting my password didn't seem to work, so I contacted them through live chat. I was told that my account had been closed for some kind of violation. When I asked for specifics, I was told that no other information was available, then they stopped responding to me in chat. Even today, i can still shop through their site, they are happy to claim whatever affiliate fees available due to my shopping, I just can't even redeem them. At the very least, they should have notified me so I could use a different cashback site or notified me when I used their portal for shopping. What a shady site!

Date of experience: February 28, 2019
California
1 review
0 helpful votes
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GOOD
November 28, 2024

Very good~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Date of experience: November 18, 2024
Maryland
1 review
0 helpful votes
Follow Michael L.
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Like i just said,. BeFrugal is the BEST. Simply THE BEST! WAY to save money BIG MONEY, hundreds, even THOUSANDS of $$$$$ over the course of time. Take it from me. And, in full disclosure,... YES... I AM getting PAID (to say this, review), by BeFrugal, every time i request and receive another big "rebate" check i have earned through the program. Sign up,... you save. Don't... and (you snooze) you lose...
Signed..."$2353. 45 SO FAR"

Date of experience: December 15, 2016
Fernanda M. BeFrugal Rep
over a year old

Thank you for the kind words, Michael! To clarify, we don't pay shoppers to review BeFrugal... our only payments are in the form of cash back, which I believe is what Michael is saying here. :)

New York
1 review
0 helpful votes
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Money back
May 2, 2018

Be frugal has a much higher percent back and payment is quick when requested and they have almost all the sites I shop with I love them the best! I never had a problem you you did not join it is a must!

Date of experience: April 28, 2018
California
1 review
0 helpful votes
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My experience with Befrugal has been awesome. I have been doing cash back for years now with Befrugal and they are one of my favorites. They are always accurate in my accounting, they fund it right away when I ask and for the right amount. I've read the negative reviews and it just has not been my experience. As long as you go through Befrugal site first to get to the shopping website, Befrugal has always credited me.

Date of experience: November 21, 2020
Connecticut
1 review
0 helpful votes
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This is definitely a good website to save money while you are shopping on the internet. BeFrugal is free and it has a wide variety of companies where you can save money along with the coupons and tips for saving.

Date of experience: January 27, 2017
Arizona
1 review
1 helpful vote
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Love BeFrugal!
December 28, 2016

Nothing but good things to say about BeFrugal. Very easy to use and what could be better than getting cash back for things I would normally buy anyway. I just wish I could also use it for in store purchases.

Date of experience: December 28, 2016
California
1 review
9 helpful votes
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Beware of befrugal
April 10, 2019

More than 50% of the time you don't get your cashback. Then you open so called "support ticket" and then wait for 60-90 days hopping that you would receive your money. But then merchant denies despite of all the proofs given and befrugal will not help at all.

Pathetic and rude customer service.

I would definitely not recommend it.

Date of experience: April 8, 2019
Maryland
1 review
0 helpful votes
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Love this site
October 13, 2018

Use for extra X-mas money & it sure comes in handy. I always use this site because I buy on line quite a bit. I've recommended this site to family but I don't think they've used it. If your going to buy on line, it's like getting paid to shop.

Date of experience: October 9, 2018
Indiana
1 review
0 helpful votes
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I like how they give out a lot of cash. This should be advertised more for more customers. The amount of time a customer has to wait in order to redeem their money is a disadvantage, cause they would rather go to Ebates that is quicker at cashback.

Date of experience: June 9, 2018
Florida
1 review
0 helpful votes
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Better than ebates.
December 8, 2017

Use to use Ebates until I found BeFrugal. BeFrugal's money gets accredited to my BeFrugal account much quicker and you get more percentage in cash back than ebates offers. I had to email ebates constantly for shopping trips that I had made and did not get a credit from the. They they would require me to send them a lot of proof to finally fork over my cashback. Love BeFrugal.

Date of experience: December 7, 2017
Illinois
1 review
5 helpful votes
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I have used BeFrugal only 2 times. They came up with an excuse each time to deny my cash back, saying I did something wrong. I filed a complaint with BBB and got nowhere. They have MANY BBB complaints and will not budge on any of them. Stick with Ebates... they are much easier to work with. BeFrugal is a scam!

Date of experience: January 12, 2019
California
1 review
0 helpful votes
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I use cashback sites extensively and have always been very satisfied with BeFrugal. While some of my orders don't properly track, filing tickets are easy and as long as I provide the correct info I do eventually get the cashback. The chat feature is very nice to get very quick answers about my issues or concerns.

Date of experience: August 4, 2017
New York
1 review
0 helpful votes
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Sh*tty customer service
December 5, 2018

Chrome button didnt capture all of my shopping trips, customer service said they have no record, so get lost (that was the substance of their messages). Could not escalate my complaint. Lost about $100 in cashback over Black Friday/Cyber Monday.

Date of experience: December 3, 2018
Fernanda M. BeFrugal Rep
over a year old

Hi Jason, Thank you for your feedback. Rest assured, you did not lose your cash back. Once we receive commission from retailers we will post the cash back earnings on the Cash Back and Bonuses page of your account: https://www.befrugal.com/account/member/cash-back-and-bonuses/

Texas
1 review
0 helpful votes
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Total SCAM
July 15, 2020

I had $38.24 coming back to me that I had to wait forever to get. And never got it. It finally became payable, I went to claim it, and befrugal blocked me from doing so. All the cash back disappeared. After that clicking on payments generated a 404 page. This is ridiculous. Whether it's a problem with their system or some other issue I don't know. But it really feels like they scammed me out of cash back. They won't let me log into my account now. I tried to reset my password and they won't let me do that either. A word from the wiser - Use Rakuten - they are 10 times more trustworthy than this thing. They also pay you regularly. BeFrugal is a Total scam!

I read another review on Trustpilot where it says they will deactivate your account if they don't want to pay you. That's exactly what it looks like they did to me. Unbelievable.

Date of experience: July 12, 2020
New York
1 review
0 helpful votes
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Love Be Frugal!
October 21, 2024

Be Frugal is such a great way to earn a little extra cash for every day purchases I would make anyway. So easy to do!

Date of experience: October 9, 2024
New York
1 review
0 helpful votes
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Cashback is slow an inconsistent
February 11, 2024

Cash back moves to verified and stays there for a while before moving to payable. Customer service is less helpful than other sites. However, there are certain merchants that are only on BeFrugal, and sometimes cashback rates are higher than competitors.

Date of experience: February 4, 2024
Fernanda M. BeFrugal Rep
over a year old

Hello Julie! We are listening to your feedback and apologize for any inconvenience within our site. Your Feedback is important for us to understand things from the Customer's standpoint. We can understand how long it can take when it comes to cash back going from, "Verified" too "Payable". Since the cash back is coming from the Merchant, they give us an estimated time frame of Up to 120 days for the cash back to go from "Verified" too "Payable".

BeFrugal is just an online cash back portal that connects you to the cash back coming directly from the Merchant. Once you make a purchase, they will typically acknowledge the pending cash back within 7 days, making it "Verified". Although we hear you on how long it takes, they do not give us any updates during that time. Once they make a decision, they will notify us, and we would notify you of the "Payable Status".

I hope this information helps! If you have any further questions, you are always welcome to reach out for assistance!

Nevada
1 review
3 helpful votes
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Frustrating
November 1, 2020

I went through Be Frugal for a ton of Home Depot purchases and it turns out I got credit for none of them, it should have been like $300 cash back. I spent a lot of time opening up case after case for every transaction and every single case was denied and I have no recourse anymore. Huge waste of time.

Date of experience: October 2, 2020
Massachusetts
3 reviews
1 helpful vote
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Unlike Ebates, it takes way too long for cash back to be available for withdrawal. A purchase may be confirmed quickly but take 2 months or more for it to be available to withdraw. I only use it if there is a significant difference in cash back between the two sites.

Date of experience: June 14, 2017