Overview
BeenVerified has a rating of 2.4 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BeenVerified most frequently mention credit card, day trial and criminal records. BeenVerified ranks 8th among Background Check sites.
Horrible company! Be careful. I tried the 7 day trial in January 2013. I canceled it right away last year. I just saw a $96.00 charge on my bank statement and called BeenVerified right away. He told me he was sorry but said I didn't cancel it last year. Which mean they charged me $96 last year and I missed it. He put me on hold and came back with "we can only give you a $48 credit" I said "never mind I'll call my bank and they will give me $96 back" He said rather than have you go through all the trouble of calling your bank I'll just issue you the $96.00 dollar credit (what a crock of S#@T) " He said I'll see it in 2-7 days. I'll be watching for it. Scammers!
I had signed up for the 3 month service but did not realize there was an auto-renewal feature, until I discovered the charge on my acct. I was concerned that I would meet hassles to resolve this, but I was so wrong! I emailed CS and explained the situation, they immediately responded and refunded my money! And confirmed what they did. I was very pleasantly surprised and pleased! I would definitely come back to them if I needed this service again. Many thanks!
Hi Rocky,
Glad we were able to help. Thank you for your feedback!
Best,
Carla
You're right. I don't have much confidence in the quality of info. I did a search on a person who I know has a checkered past and nothing showed up. But at least, the company credited me for the monthly fee (which I guess i agreed to when i signed up - not sure how i missed that).
Hi Lisa,
Thank you for the feedback. I'm sorry to hear you didn't find everything you were looking for. We are dependent upon the accuracy of public records. With criminal records, we will show all of the information that has been made digitally available to us for integration into our reports, by the county courts, departments of correction and other state agencies. Some sources make more information available in this format than others, and unfortunately there are still some counties that do not yet make their criminal data digitally available to us to pull into our reports. Please know that we are constantly updating and expanding our database to provide the most up-to-date and accurate information we possibly can.
Thank you again for your comments regarding your experience.
Best,
Carla
BeenVerified Customer Care
I used one of their trials and the site was helpful. When I went to cancel the Customer Service Lady was excellent and very nice. All of my requests were honored. They actually did what they said they would and even quicker than they had anticipated (refunds etc...) Because of that I would definitely do business with them again!
Total joke. They couldn't find anyone if they were slapped across the face. The trial is an even bigger scam and god forbid you check the wrong box because they start taking out money before the account is even confirmed. When you call customer service they do nothing but offer you the $1 for the 5 day trial and keep the rest that you had no idea they already took.
Hi Pam,
I apologize for any trouble you had with the service. Could you let me know the full name and/or email address on your account? I'd like to look into what happened with your account, and provide any additional assistance I can. Or please feel free to email me at support@beenverfiied.com.
I look forward to hearing from you so we can try to make this right for you.
Best,
Carla
BeenVerified Customer Care
888-579-5910
support@beenverified.com
I just signed up and paid the $23. I researched myself and found that at least half of the information was either incorrect, vague or totally missing. I am mystified at all of these sterling reviews. I am going to try to cancel my subscription.
Hi John,
If you haven't already, please contact BeenVerified's Customer Care at 888-579-5910 or at support@beenverified.com so we can make sure your account is canceled and we can look into refunding any recent subscription purchases. I would need your full name and email address or member id on the account, so that we can locate the account and assist you. I'm sorry to hear this was your experience with the site, but we look forward to hearing from you so we can making things right.
Kind regards,
Carla
BeenVerified Customer Care
Paid for a month, and did 2 searches. No report shows up. Going to cancel. Will have to go through the hassle of canceling rhe card i used ro pay it with because from what I've read here they like to charge you even after cancelling.
Hi Lori,
We respect and honor the wishes of our customers who do not wish to continue their subscriptions, and do not charge customers after they have cancelled. I have cancelled your account, and have issued you a refund of the subscription price in full.
I am sorry to hear you ran into any inaccurate information in your reports or had trouble locating information on the individuals you searched for. We are constantly working to improve our records and offer new and updated information, but sometimes there are individuals we do not have reports for. Our report availability depends on the available public records for the individual you search for.
I hope this helps to clarify. If there is anything else we can do, please don't hesitate to contact us at support@beenverified.com or at 888-579-5910.
Thank you for the reviews, I have decided not to complete my transaction to try it, sounds like a rip off that sound sketchy to begin with, usually there is a free website to check criminal history in each state, such as http://webapps6.doc.state.nc.us/opi/offendersearch.do?method=view
For North Carolina, good luck and stay aware people
I subscribed to this search company. They reported records that had been expunged by the court. When I tried to talk with someone about this all I could do was email a support area. The 800 number was only a order taking area. I have repeatedly asked to speak with someone but all they do is email me telling they didn't receive the information I faxed to them. This is not a good company to do business with. If you can't talk to a person to resolve a serious issue you don't want to give them your credit card information.
Hi Janice,
We removed the information as you requested and emailed you confirmation on 10/17/2014. If I can address any additional questions or concerns for you, please contact me at support@beenverified.com.
Best,
Carla
BeenVerified Customer Care
I wanna thank Been Verified, because I was able to find my mom who I haven't seen in 30 plus years. I was adoption as a baby once and I become an adult I tried everything from contacting the agency where I was place for adoption, but the agency was involved in an arson in 1997 so all my records was destroyed. Also, I find out my records from Manhattan family court had been involved in a fire as well so that was another obstacle. However, Been Verified was the key to finding my family and I would recommend you guys to anyone who's searching for a love one. Thanks a lot
As I had "NEVER" utilized social medias dating sites before, I did join one for a short, very short period of time. I found several of the contacts there to be much less than truthful (lol)!... The information gained from beenverified.com most likely saved me much wasted time and I shudder to think what else I could possibly have lost. The services provided me with many avenues to search out the truth, which revealed the untruths. I am most greatful and will use their services again should I need or require such information in the future. Learned my lesson about social media dating sites... will not make that mistake again!
Hi Rita,
We are very glad BeenVerified was able to help you in this situation. Please stay safe out there!
Complete scam! I paid for a trial membership to see if there was any criminal history on my name. Thankfully BV said I have no criminal history found. Then I searched my friend's name who is currently in prison for auto theft, and BV said they found no criminal history under his name. I searched for 3 other names of people I know have a criminal record and BV says all 3 of them have no criminal history. I called BV to cancel my trial membership and they said it's cancelled but 5 days later they still charged my card! Scam!
By publicizing peoples' home addresses, ages, relatives' names, past addresses, etc without their consent, BeenVerified places people in risk for physical harm by stalkers and financial fraud by identity thieves.
BeenVerified makes it virtually impossible to remove one's own personal information from their site. I folllowed the directions on their site for removal (which it takes forever to do, by the way, compared to similar sites), even got a confirmation from BeenVerified that it had indeed been removed. A few days later, I searched my name and got a result with my age, name, and even sugggested relatives (my actual relatives).
This is a class action lawsuit waiting to happen.
Hi S. J,
The information in BeenVerified's reports is aggregated from public records and publicly available information. This public information is compiled through many public offices and agencies with the intent and for the purpose of it being made available to the public. There are many sources of public records, including: telephone directories, public property records, utility bills, magazine subscriptions, voter registration, and more.
If you are having issues removing your name, please email support@beenverified.com with the following information so we may locate it and remove it:
A. Your name as shown on our site
B. Age listed
C. The cities and states you are listed with
For more detailed information about the opt-out process, please visit our Opt-Out Instructions page: http://www.beenverified.com/opt-out-instructions, or email support@beenverified.com
Thank you,
BeenVerified Customer Support
I was running a check on a known sex offender and realized there is no information on him. I sent an email to find out why. I got a response that stated if I want current information I must use a court runner to get this info and it will be extra. This site is useless.
Being charged every month for information that is not relevant to today is just not right. Had I known this before I signed up I would have NEVER done it. I could go to the court website in the state the person is in and find the information I need for free.
Hi Tina,
I'm sorry to hear you were unable to get the information you needed. The criminal results are dependent upon the criminal data made digitally available to us by county courts, departments of correction and other state agencies, for integration into our reports. Some sources make more data available than others and some counties do not yet make their data available for integration into our reports. Another way to locate a sex offender and their crimes is by searching his or her address or a nearby address. We will return a list of registered offenders in the vicinity of the searched address.
If you have additional questions or wish to stop your subscription, please contact us at support@beenverified.com or 888-579-5910 and we will be happy to assist you further.
Sorry I didn't find this site before I requested a one month subscription. You can't cancel the beenverified service. You are non-existent in their world once you sign up, except to charge the credit card each month. They do not respond to you. My credit card company is now going after them to stop their charges or I will have to cancel my credit card to stop their billing.
AND TO CARLA (CUSTOMER SERVICE)--Good try to make people think you are willing to help. I've contacted your business and get no help, no support, non-existent communication back to me. Gave them my phone #, email address, nothing ever changes with been verified! And they keep charging me every month. And I gave them my membership ID too. So that's not even the problem.
Hi Barb,
Have you contacted customer service? You can reach us at 1-888-579-5910, Mondays through Fridays 8am - 9pm eastern time, and weekends 12pm - 8pm eastern time. Also please feel free to email us at support@beenverified.com.
If you don't have your membership id, we can work with you to locate the account by email, name, zip code or billing information. We look forward to hearing from you so we can resolve this for you as soon as possible.
Best,
Carla
BeenVerified Customer Care
The information was outdated and incomplete, especially criminal records and driving records. I sent a contact form request the day I signed up for the service stating I wanted to cancel. They never responded, I had forgotten about it thinking they would cancel the service. A month later I am being charged for it. I am in the process of requesting a refund, if they give it to me I will update the review here and everywhere else I left a review, a star or two depending on how well they handle the situation.
UPDATE - They responded quickly after sending an email regarding this issue. I was given a refund and my account was canceled as requested. I think this would be good for finding basic info on a person such as location, relatives etc. The criminal history may have some info but it is not guaranteed to have everything in it.
Hi Nicole,
Thank you for reaching out.
Please be assured your account was canceled and we issued a refund for both charges. To look into why we didn't received your cancellation request can you confirm, did you sent it via this contact form? https://www.beenverified.com/contact/
Additionally, I'm sorry to hear you ran into any inaccurate information in your reports.
BeenVerified is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have any additional questions, please feel free to contact us support@beenverified.com
Thank you,
BeenVerified Customer Care
The site is a ripoff do not use! I tried to email the *******@beenverified and my email shows the domain does not exist! That means no real way to get your money back or cancel in the 48 hours they advertise! What a scam they have going! So then you call the *******910 number and they ask you to provide your membership number with no live person to speak with then after two repeats they say it will be canceled but you get no email conformation as promised and no refund! They told me my person Checked was deceased I just saw the person Saturday! Again, run people this is a money ripoff!
Hi Penny,
I see that you have spoken with customer service through phone and email. Please be assured your account was canceled as you requested, and your subscription purchase was also refunded in full, as you requested, on 6/30/2016. I have just sent you another email confirmation of this, for your records.
I'm sorry to hear you had any trouble with the report you ran. In the report you ran where we indicated someone was deceased, it looks like there are multiple search results for that name. Are you sure you were viewing the correct report? Did the other information in the report, such as relatives and addresses etc, match up with the person you know?
If you have any additional questions or concerns, please feel free to contact us at 888-579-5910 or at support@beenverified.com.
Best,
BeenVerified Customer Care
I had a billing problem and sent an email to your company and was extremely
Surprised at the rapid response your company gave to me. I will certainly look
Forward to doing business with you again in the future. Thank you for your help
In resolving my problem.
Thanks Susan - glad we could help!
I was supposed to have just a one month trial and no fees after that and my account would not be charged but just today I realized my account had been charged 22.50 for the last several months. I am not happy. I would like my account credited for the charges. It was supposed to be only the small fee I paid at first to use it for a month.
BeenVerified.com are People of Their Word! Most admirable in this day and age! Reliable Service and Sincere Customer Care are the names of the game and this site is in first place in the league of both goals! Prompt response and reply to requests. I commend the personnel at BeenVerified.
- Visit Website
- New York, NY
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mark,
Very sorry to hear you feel this way, but I appreciate your feedback about your experience. I sincerely apologize for any trouble you had with your account. I would need some additional information in order to locate your account and see what occurred with the billing and the support you received. If you have a chance, please email us at support@beenverified.com at your convenience, to let me know the email or member id associated with your account. I look forward to hearing from you so I can look into this further. Based on what you are describing, it sounds like your trial was not canceled as you intended, and you were billed for a renewal. We do state on the sign-up screen that our subscriptions are set to automatically renew at the end of your term, and we also state that we have a no refund policy. It sounds like the agent did his best to speak with his supervisor to make an exception to our policy and help you as much as he could in this situation. I would like to review the call to be sure you received appropriate assistance and to help ensure all of our customers are receiving the best possible support.
Please note that if we processed a refund for you, we process the refund right away, however depending on your financial institution, it may take a few business days for our refund to be reflected on your statement.
I'm more than happy to answer any additional questions you may have. You can reach us at support@beenverified.com or at 1-888-579-5910.
Kind regards,
Carla
BeenVerified Customer Care
support@beenverified.com
1-888-579-5910