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BeenVerified

Overview

BeenVerified has a rating of 2.4 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BeenVerified most frequently mention credit card, day trial and criminal records. BeenVerified ranks 8th among Background Check sites.

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value
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returns
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quality
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Georgia
6 reviews
19 helpful votes
Follow Jacob N.
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I am a newbie business investor but I am already very familiar with the ins and outs of the industry. Entrepreneurs like me would want nothing less for their businesses. Whatever type of business we are in, we will be needing suppliers either for raw or finished materials to be able to manufacture or distribute. With this, a quick check with beenverified.com would definitely be a big help for us.
I have seen its true capability to get that info from our prospective suppliers and partners verified. With this industry entity, I was able to make wise business decisions. All of those suppliers that I have tapped are reliable and contributing to the success of my business.
Let this service provider serve you. Access its web pages and see more of its offered services. Many people like me have statements like this about them on those pages. Read it some of it.

Date of experience: June 26, 2013
Wisconsin
1 review
5 helpful votes
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Was using BeenVerified to find addresses for people who had moved so we could transfer their records. Today was the second time that the site was down. I am limited to a 6-7am window, Monday thru Friday. When the site is up, it has very reliable information, as only one in 450 names has come back. It is a matter of knowing how to use the tools within the site.

The criminal check on BeenVerified doesn't provide the tools necessary to understand the reason somebody was arrested, whether or not they are guilty, and whether or not they went to jail. It only indicates what they were charged with. It doesn't even list the date or the location (city-county-state) information. Thus, I would not recommend it for background checks.

I would recommend it if you know the person's age and full name, and you want to know where they live and what phone number they are at, as the site provides the month/year when this data was last mined

Date of experience: November 13, 2013
Carla S. BeenVerified Rep
over a year old

Hi there,

I'm very sorry to hear you had any trouble. To my knowledge the site has not had any downtime, so that definitely should not have been your experience. If you are still using the service, and continue to have any trouble accessing and using your account, please contact us directly with more information. You can reach us at 888-579-5910 or email us at support@beenverified.com.

I'm glad to hear that the service has also been helpful for you, but if you run into any issues, please know that we're always happy to help!

Best,
Carla
BeenVerified Customer Care
support@beenverified.com
888-579-5910

Italy
1 review
2 helpful votes
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Easy to work with.
October 13, 2018

I was amazed at the promptness and professionalism with which my account was handled. I immediately received a response from their Customer Care representative and a refund for the payment that had been made to renew my service. My request was addressed and resolved before noon. Wow! If only every on-line service was this easy to work with.

Date of experience: October 9, 2018
Dana C. BeenVerified Rep
over a year old

Hi Dolcelino,

Thank you for your kind words! It's great to hear we could help handle your request quickly and to your satisfaction. Please keep us in mind for any of your future searching needs!

Illinois
12 reviews
27 helpful votes
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Horrible Company! I went through the whole rigmarole, being led like a donkey with the carrot of promises of seeing my report NEXT, balked at paying almost thirty dollars for a report they kept telling me was the next thing I would see, and was offered a five day membership for $!. Since I still believed there must be SOME boundaries to their lies I paid the dollar, and was immediately told I must now pay the original, almost $30 fee.
These positive reviews must contain a good number of fake ones. Anyway, I will fight for the return of that dollar!

Date of experience: April 8, 2016
Carla S. BeenVerified Rep
over a year old

Hi Catherine,

I also sent you some messages earlier, regarding your experience. I'm very sorry to hear you feel this way. If you can please let me know the full name and email address or member id associated with your account, we are more than happy to look into refunding any charges you received. It would be helpful for us to know what led you to sign up for BeenVerified, and what information you felt required an additional purchase once you signed up. We offer both recurring subscription packages, and sometimes offer a special 5-day $1 trial offer. It is also possible that you saw an offer to purchase just one report for $29.95. Each of these is a different way to sign up for our service.

Please contact BeenVerified Customer Care at your earliest convenience, and we will be happy to provide additional assistance. F

We look forward to hearing from you.

Kind regards,
Carla
BeenVerified Customer Care
888-579-5910
support@beenverified.com

New York
1 review
0 helpful votes
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Thank you Been Verified!
July 12, 2017

Just wanted you to know, your report from last year, I think it was January led us to my husband's daughter whom he hadn't seen since she was 3 yes old. It had been 43 years since he had seen her. She came to a seminar in Ft Worth, TX about a 2 hour drive from us, she lives in Washington State, we only got to see her for a couple of hours but it was wonderful for him as it turned out he passed away two weeks later. Thank you so much for your help in finding Susan she and I stay in touch. Thank you Dixie

Date of experience: July 10, 2017
Massachusetts
1 review
9 helpful votes
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The site doesn't even have the current address for the person I was searching. Hes lived there for years and runs a business from it... not exactly a secret. Impossible to find out how to cancel subscription, and when I try to contact company about it, I get logged out of my account

Date of experience: May 7, 2014
Carla S. BeenVerified Rep
over a year old

Hi there,

Sorry to hear you had any trouble locating the information you need. I would need additional information in order to locate and cancel your account. If you have any questions about where our information comes from, or how and when its updated, or just want to cancel your account, please don't hesitate to contact customer service at support@beenverified.com or call us at 888-579-5910. We are happy to answer any questions you may have, or cancel your account if you wish. It helps if you have your member id handy (always at the top of your account, and in your Welcome New Member email) but if you don't have the member id, we can locate and cancel your account with your name and email address.

We look forward to hearing from you so we can provide additional assistance as soon as possible.

Best,
Carla
BeenVerified Customer Care
support@beenverified.com
1-888-579-5910

California
1 review
1 helpful vote
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Excellent follow through & service!
April 27, 2015

Initially a criminal records search did not show a criminal case which was pending appeal in a higher court, however Carla at BeenVerified support persisted and checked the database daily until the case file was returned to the court. I can not thank her enough. I would highly recommend this service to others!

Date of experience: April 24, 2015
Nevada
1 review
12 helpful votes
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Not Worth It!
November 1, 2019

I was quite disappointed to sign up for this service and did not get any new information. It was on someone I dealing with on a personal business matter yet nothing was accurate. And after that my money was taken. Highly disappointing and a waste of $22.86 for information that is not updated at all.

Date of experience: October 29, 2019
Dana C. BeenVerified Rep
over a year old

Hi Shann,

I'm sorry to hear we were unable to help you find the information you were looking for.

Please be assured your were refunded per your request via email on 10/30/19.

Please let us know if there is anything else we can assist you with.

Thank you,
BeenVerified Customer Care

Oregon
1 review
24 helpful votes
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Rip off
February 14, 2018

I wish I had found this site before I spent my money. To be fair this site is fine if you want to see everyplace a person has lived during their life or how much they paid for their house. However, if you are using it, as I wanted to, to find current phone numbers and especially email addresses to reconnect with people, it is virtually worthless.

Date of experience: February 11, 2018
North Carolina
1 review
6 helpful votes
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I joined a few days ago but in less than half an hour I was trying to cancel. The information was not there on the people I was researching. I found out more on google than there site offered! 2 of the people I searched had known criminal backgrounds and there company came up clean background. I was charged for the month anyway! I want a refund!

Date of experience: January 8, 2014
California
2 reviews
18 helpful votes
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Useless!
June 19, 2021

They claimed that they can find all the information you need on someone. Everyone i searched had lengthy criminal records and always show up on internet searches, ECT. Beenverified did not find any criminal records on anyone. Couldn't even locate me! What a waste of time. Do not waste your time or money on them. Not worth it. There info is not updated or current at all. I come up on all types of site but yet they couldn't find me at all. Couldn't believe it! I'm mad about the fact that i wasted so much time searching things that couldn't be found! Seriously use another site! They suck! 2

Date of experience: May 20, 2021
Dana C. BeenVerified Rep
over a year old

Hi Lisa,

Expanding your search may produce the results you are seeking. For example if you've submitted your search with a specific city, middle name, or age, try removing some of that information and running the search again. By adjusting the search parameters you may be able to find the results you are looking for. We are more than happy to assist you please contact support@beenverified.com.

Texas
1 review
3 helpful votes
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Great experience!
April 4, 2016

I wanted to see what was out in the online world about myself and signed up. I was more than a little unsure about what to expect. I found good information and emailed support a couple of times with questions/requests. They responded quickly and professionally. I will be a customer again soon.

Date of experience: April 1, 2016
Alabama
1 review
1 helpful vote
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Great reports, great customer service!
December 4, 2016

I have used been verified a few times now and have always been very impressed with how accurate the information has been and how well it is laid out. Their customer service is fast, effective and courteous! I look forward to using them again in the future!

Date of experience: December 2, 2016
Florida
1 review
23 helpful votes
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Lots of false information
December 18, 2015

Looked up my Father who was diseased in 2010. Found him with a picture next to his name. It was not even his picture, but the information was correct. That really bothered me. Also, They had my mother"s name on their that might be an imposter. I've looked up even my name and found relatives that aren't even mine. They give information that they aren't even sure belong to that person. Then if you need additional info they want a charge. What a joke. Someone should get a lawsuit against them for putting false information. Why pay for something you are not getting!

Date of experience: December 15, 2015
Vermont
2 reviews
37 helpful votes
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Waste of Time
January 14, 2021

I searched on a scammer's phone number. BeenVerified said it found the information and required a small payment and a subscription to access the report. When I finally got to view the report, it said it had been unable to find any information, AT ALL, about the number. To be fair, they refunded me everything when I called and cancelled my account but they should have told me upfront that the search had been unsuccessful. What BV did borders on fraud.

BeenVerified attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 15, 2020
California
1 review
0 helpful votes
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BeenVerified is one of the best sites that provides accurate info and they have the best customer service. If you have a question, concern or any matter, just email them and they will take care of you right away.

I have been using BeenVerified for a while and just get the once time membership when needed.

Date of experience: December 2, 2016
California
1 review
4 helpful votes
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What are you waiting for?!
December 19, 2015

There are no words for how excited I am to have found my sons father after 23 years! It literally cost me $1! Yes! One dollar! And all of about 15 minutes! I can't thank BeenVerified enough! To cancel my $1,5 day trial was as easy as pie! I emailed BeenVerified and received a response w/in 15 mins that I was all set, cancelled and would not be charged beyond my dollar! Then they emailed me to congratulate me! For real! I am a walking, talking billboard for BeenVerified! I have used other services in the past with no luck. 15mins and a dollar later... my son has his father! THANK YOU FROM THE BOTTOM OF MY HEART!

Date of experience: December 16, 2015
Texas
1 review
0 helpful votes
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First Rate
July 23, 2015

I used Beenverified.com to process a couple of requests. The site is super easy to use and understand. Customer service is top notch and very professional. If you need a trustworthy site to process information and/or reports for various reasons, please give Beenverified.com a try. You won't regret it!

Date of experience: July 20, 2015
Carla S. BeenVerified Rep
over a year old

Hi Jennifer,

Thanks so much! Very glad to hear the service was helpful.

Tennessee
1 review
27 helpful votes
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Been verified website
August 17, 2015

Brief background - my son was killed in May by a drunk driver. I was told that the person responsible for his death had prior run-ins with the law, and that her cases were "swept" under the rug. I went on this website based on the advertising saturation in my area, and found NOTHING. As a matter of fact, I found less than when I googled the person's name. However, been verified will make it look as though they have all sorts of information on the person you are looking for, to get their hook in you. My fault, I should have reviewed. First. DO NOT USE THIS WEBSITE - you may be trying to look into someone for online dating or whatnot, however, you wont find out anything. Even my son's pending case did not show up, and it has been very publicized in my area. Live and learn, I guess

Date of experience: August 14, 2015
Carla S. BeenVerified Rep
over a year old

Hi Tanya,
As per our earlier messages to you, please know that your account was canceled and your subscription purchase was refunded.

We are so sorry for your loss. I wish that our service could have been more helpful for you, in finding the information you needed.

If we are not showing known criminal records for an individual, it may be that the individual's records are filed with a county that does not currently make their data digitally available to us for integration into our database and reports. Please know that we take your concerns very seriously and appreciate you sharing the importance of this data for you. We are dependent upon how various states and counties share their criminal data, however we are constantly focused on expanding the information in our reports, and improving the service we provide. I sincerely apologize that we could not help you when you needed the information.

I see that you have two court runner requests currently in process with our researchers. Even though your account is canceled, you will still be notified as soon as the results are in, and you still have access to log in and view the results. If you have any further questions regarding these requests or any additional concerns, please do not hesitate to contact us at support@beenverified.com or at 1-888-579-5910.

Best,
Carla

Arizona
3 reviews
11 helpful votes
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I have tried many sites that offer backround checks and I keep going back to Been Verified. Personally, I had a few issues when I first joined a few years ago with their site - but after I joined up again after trying the others, I am now a firm Been Verified fan and Highly Recommend them above all the rest. The issues I had have been fixed and they also now have more data for free that the other sites will charge you to add to your basic report. The accuracy is far better than that of the other sites as well. To top it off, their customer service is outstanding and friendly. They are quick to answer any questions and actually listen to feedback and act accordingly. Job well done BV!

Date of experience: September 19, 2015