Nicole J.’s Reviews of BeenVerified & more

Nicole's Profile

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Background Check

“I thought the info was out of date, but haven't tried other services so not sure how to compare”

2/11/19

The information was outdated and incomplete, especially criminal records and driving records. I sent a contact form request the day I signed up for the service stating I wanted to cancel. They never responded, I had forgotten about it thinking they would cancel the service. A month later I am being charged for it. I am in the process of requesting a refund, if they give it to me I will update the review here and everywhere else I left a review, a star or two depending on how well they handle the situation.

UPDATE - They responded quickly after sending an email regarding this issue. I was given a refund and my account was canceled as requested. I think this would be good for finding basic info on a person such as location, relatives etc. The criminal history may have some info but it is not guaranteed to have everything in it.

* BeenVerified attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Thank you

Dana C. – BeenVerified Rep Over a year old

Hi Nicole,

Thank you for reaching out.

Please be assured your account was canceled and we issued a refund for both charges. To look into why we didn't received your cancellation request can you confirm, did you sent it via this contact form? https://www.beenverified.com/contact/

Additionally, I'm sorry to hear you ran into any inaccurate information in your reports.

BeenVerified is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.

As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.

If you have any additional questions, please feel free to contact us support@beenverified.com

Thank you,
BeenVerified Customer Care