Beauty of NewYork

Ordered hair sent another item. The liars even removed the picture. You no good dirty dogs. Then had the audacity to send me instruction of their return polity which is a 20 percent restock fee, customer pays for return shipping and it takes up to 8 days to get your refund. I hope you choke on your saliva... Dusty demons

I purchased 3 wigs. I have tried on 2. One was so so. The second one would not fit a doll's head- it tore as I tried to pull it on my head. The hair felt like doll's hair, certainly not human hair as advertised. I complained and was told there is a 20% restocking fee, wig can not be worn or taken out of package, and I have to pay return postage. Its not worth it for a $70 purchase. I am out $70. Avoid this company.

I order from this company for my Home Hair Braiding business 2-5 times per month for the past 2 years and I'm never disappointed. My shipment is ALWAYS fast and I have never had to complain Ever!
Highly recommended.

~Capitol Heights, MD

I've never been so disappointed in service until I had an issue and had to deal with these people. I've been a loyal customer for over 7 years and the one time that I do have an issue with them sending me a defective wig, that literally had very little hair on it and could not even cover the wig cap. It was so thin that I could see the print from my braids underneath. They wouldnt even replace it. I even sent them pictures to see how thin it was. They wanted me to pay to ship back and 20% restocking fee. I am now disputing it with paypal and my credit card company. The entire situation is baffling how they dont care about being accountable for products that are defective or customer service. NEVER AGAIN.

I was searching for a specific wig, which, apparently is a hot seller. I did a search on Google with the name of the wig and found this company. I ordered right away, three of the same wigs. My order arrived by UPS so I was able to track it. I opened the box and just loved the wigs even more than the picture. I turnaround time was simple and painless from ordering to delivery. I am very happy with the wigs. Their database is updated when I attempted to add another I knew right away what was in their inventory, I was impressed.

I ordered two Kenra hair sprays. They feel/sound full and smell just like the real product. But I also ordered two Kenra Shampoos and one Kenra Conditioner. None of these had any type of sealing around the caps, nor did any of them have a liquid protection seal inside, over the bottle openings. The shampoos and conditioner have NO fragrance, no quality like the original Kenra shampoo or conditioner. I feel as though these products are not Kenra. I have emailed the company today and will wait for a reply.

Last night, I ordered some hair from this place which advertises same day shipping. This morning I had a feeling that I needed to check my order and I got a response that my order number did not exist. Yes, the heck it does, and I have an email confirmation to prove it. I tried to call but the number did not work. I sent an email to this place and explained that my order number was showing non-existent, requesting the order to be canceled with a refund given and that, if I did not receive a response promptly, I would be opening a case through Paypal. After the email was sent, I got a notification that someone would contact me within 48 hours. WRONG! My hair is supposed to be shipped the same day! No wonder I couldn't find any honest reviews for this place.

This website REJECTS any orders I make. The public including reviewers on YT have been notified about their BAD business ethics. Stay clear from this Chinese-owned dictator business and give your coins to REPUTABLE businesses that don't DISCRIMINATE.

The website is nice and friendly, good prices, purchased over 50.00 of products thinking i was getting free shipping for anything over 49.99, all of sudden its now 59.99, called customer service, both the rep and the supervisor were very nasty, and unwilling to help in the least, why would i pay 15.00 for shipping when i could have a gotten a product for less. Didnt seem to care that they would know longer get my business as i was an existing customer, and had shopped with them many times before. Just bad business!

I wish I could give 0 stars. I used to order from them a lot because they have the Seda conditioner that my entire family uses, but that is no longer. They have the worst customer service of any company I have purchased from. There was an issue with the delivery of my order for the first time ever and their people were incredibly unhelpful. They gave UPS some bogus phone number that does not and has never belonged to me, never followed up with me and when I contacted them, they told me the case was closed because UPS could not get in touch with. I asked for their number so I can contact them and try to see where the problem was and how we could resolve it and they sent a one liner email to contact UPS. Doing business with them is not worth it.