Beauty BayReviews 254

Customer Service with this company sadly is nonexistent and I will not be placing any more orders with them as found them rude and unhelpful when I contacted them.

Spent more money to qualify for the free next day delivery. Still not here 9 days later. The first few days they refused to do anything claiming "it wasnt lost, look at the tracking" whilst the tracking showed it hadnt moved in days. After that they told me theyd comtact evri on my behalf for an update which i never received. After that they told me I had to wait over 9 days for a refund to be processed - the items were out of stock so could no longer receive the items I had ordered. By the time the refund is processed I'd have been without the money (£76) for 3-4 weeks, with absolutely nothing to show for it. They offered 10% off which as I said is insulting, considering the site has larger discounts on, or emailed, constantly (e.g. Today there is 20% off), so 10% is in no way an apology.

Placed a order a month ago,still haven't received it,1UDU-UX3R-J2C1-8,they let me know they lost it.If I ever get a refund I wound consider myself lucky as they made me pay duty before shipping(Asendia) it,as it was a expensive order.Never again

I'm extremely disappointed with Beauty Bay for their misleading terms and conditions. They clearly state no import taxes or duties are required, yet I had to pay them upon delivery. There's never any mention during the checkout process that duties might apply. I even contacted them, pointing out the misleading clause in their terms, and their response was dismissive, pretending there's no issue. This lack of transparency and customer care is unacceptable. Buyers, beware of this shady practice

A timeline detailing my horrendous week of Beauty Bay interactions.

9th July
I ordered my haul from Beauty Bay, adding extra items to reach the £60 threshold that unlocks free next day delivery. This order was placed specifically for an event happening that weekend.

10th July
I received an email from Beauty Bay letting me know the package had been delivered. It had not. I immediately contacted BB to inform them and seek guidance.
When checking the Evri tracking updates, the only update that Evri provided (no further comms after this date) stated:
Jul 10 12:47 PM. We were unable to deliver this parcel today unfortunately, this will be re-attempted within 24hours. EVRi
This was the only time that delivery was ostensibly attempted. However, I was home the entire time so the driver evidently never made it to the delivery address.

11th - 16th July
Frustrating is not the word to describe the BB customer services team's inept handling of the matter.
In short, they failed to provide any assistance to resolve the matter, explanation of why the package wasnt delivered, or refund when the item wasnt delivered in the week following the order.

17th July
Finally, a resolution. A generic response was received via email:
"I can see from your tracking your parcel is being returned to us after multiple failed delivery attempts. To get this resolved without delay a full refund has been issued. Please allow 3 to 5 working days for this to return to your account."

Multiple delivery attempts were demonstrably not made. Not even a single delivery attempt was made.

If you're going to outsource your delivery, make sure they actually do it. And if you choose a terrible partner, then don't make your customers pay for your poor third party selection.

Please never buy from this company. They sell their own brand items, which describes as absolutely amazing items. I bought hair care products, which resulted in hair loss and my be unable to brush my hair. I have emailed advising of the issue, and asking for how can i return it. THE company advised me to stop using product immediately and in next email said they not gonna accept return since the product is open.

Placed order on 10th Dec. Received notice that order was with courier and in the Fastway Hub on 14th Dec. Its now 12th January and still nothing. Multiple emails to Muhamed in customer services but they are refusing to refund as according to him my order is still in transit. Contacted fastway and they said they my order is missing. Very frustrating and annoying. Do not order from them

I received an email saying it was delivered, but I never got it. Emailed the company and was told to ask all my neighbors (I live in an apartment building). I checked, got the log of deliveries from my building…and then the back and forth with customer service began. At least 3 emails before I filled out their 'form' correctly - which was nothing more that a few lines inserted in the email body. And now that there is apparently nothing left to criticize about the info I've provided, it has been absolute silence. I would NEVER order from them again.

I ordered a shrek advent calendar on November 27th and here it is December 20th and still no package. Beauty Bay has done nothing to resolve this issue. Just keep emailing me the same response delays are out of their control. I will not order from this company again because it's obvious they are just in the business of taking customers money but when it comes to customer service or customer satisfaction they could care less!

Susan Collett
G8TR-3K7T-NRS5-P my order never arrived cost me £26 kept saying "in transit" but never came beauty bay won't refund keeping my money even though they can see the brushes I ordered for my daughters Xmas present never arrived. Shoddy do not use them

Been trying to through to this company after they got my order wrong. I have tried through various channels to contact them but not one response

I did not receive my parcel last week
I did not receive my parcel last week, the ongoing emails back and forth all week with "customer service " was horrendous, no compassion and lack of support.

Apparently my parcel was given to a neighbour which was not the case as the only photo they could show was the delivery guy holding my parcel and not the neighbour...NOT HELPFUL and unprofessional...

Will not be ordering from these gangsters ever again

I don't recommend this website to anyone, be careful! I placed my order almost 2 weeks ago, yet, I didn't receive my package! And they are charging me almost 20 USD for the shipping with 2 - 4 days after dispatch
Very poor experience,

They replied here by you can send us email! I have Send email no swift action or an actual help! Just Auto general reply…. The worst experience ever

Ordered placed 6th October, still not delivered. Beauty Bay keep on saying they are investigating with the courier (Fastway) but no updates until I again place a bad review. Fastway have lost the parcel or the items in it and have informed me of this but Beauty Bay will not refund me or send another package. Same replies constantly from Beauty Bay - we will investigate but no follow up. Terrible Customer Service - I would advise to order from Look Fantastic instead.

I ordered Bubble moisturizer and was worried it wouldn't come after reading all of these negative reviews but it came! I even wrote them an email since it was one day late and I was so worried, and they got back to me asap with shipping updates.

Very happy with my product purchase! Will be repurchasing!

I placed an order worth €75 two weeks ago and still have not received my parcel. I have gotten no update on the progress of my order in over a week. The customer services are extremely unhelpful and keep referring me to the courier service who in turn, refer me back to Beauty Bay. Beauty Bay did not supply correct information for customs so the parcel cannot be passed onto the courier company. So my package is in limbo somewhere.

I was also told that I can't cancel my order because it was already dispatched from Beauty Bay however 2 weeks and waiting for an order is a bit of a disgrace in my opinion.

I am really unhappy with the delay in receiving my parcel and also with the lack of communication on the issues causing the delay.

I never ever leave negative reviews for any company or establishment however I am just totally fed up with the lack of communication and lack of urgency to rectify the issue.

Made an order for over £100. Never received it.
Contacted customer service who told me there's nothing they can do.
Avoid at all costs.

I ordered something on 3rd May but unfortunately, due to a PayPal glitch it entered my old delivery address, I noticed immediately and went to fix. Usually this can be rectified with any company, oh but not Beauty Bay! There is no number or email for customer service and the chatbot is the most useless thing I've ever had the unpleasantness of trying to use. It would be easier to get more sense out of a toddler. Finally, the bot refers my problem to BB and they very snarkily tell me that they will try and cancel. Then later, they tell me it is cancelled (despite their website still showing it as active even today) and refund will be 24hrs. Then it became 48hrs, then 7 days and now I'm told to wait til the 17th. I doubt very much that I will have a refund on the 17th! I've opened a ticket with PayPal and I will spread the word about this thieving, lying company to anyone who will listen. Check out other reviews if you dont believe me. Beauty bay, if you think you can silence me, you're wrong! And I wont stop til you sort it out!

Ordered something nearly a month ago, Evri are saying they delivered it to my collection point (my local Tesco) but I have personally gone into the store and asked and had two staff members double check and nothing has been received. Clearly a $#*! up and the item is lost. As it's not been received within a reasonable amount of time, legally Beauty Bay should give me a refund but they are refusing as they can't give a refund for an "item lost in transit." This completely goes against consumer laws, if it's been lost that is their responsibility and I am entitled to a refund. The only way to contact them is via an email that gets replied to every 2 days and no one seems to care that what they're doing is illegal. If you go on Twitter there are hundreds of customers in same boat who have ordered something which hasn't arrived and Beauty Bay have not refunded them. Please avoid shopping here for your own sanity, it might be cheap but only if the item is received. I've lost money. I'm looking into taking this further via my bank, the ombudsman, and a consumer journalist as this is really dodgy and unacceptable.