I placed an order of about $70 on April 28th, 2020. They took my money and now two weeks later I ask for a tracking number to receive this message. I'm calling my bank. Ridiculous. Definitely a scam, I never thought I'd fall for one.
Hello!
Thank you for contacting us. I'm Sarah from Bead Wax and I will be assisting you today.
We're having issues processing some of the orders, due to the staff shortage. I know it's not an excuse, but we're doing everything in our power to deliver the packages on time. All we're asking for is patience in these challenging times.
Best regards,
Sarah T.
Customer Support Specialist
Ordered my item in April and still not have recd it. Approx $100. Received an email from someone indicating they see it was lost and they will send another one out. 3 months later nothing.
My boyfriend ordered from beadwax for my birthday and he didn't even get a tracking number. He emailed a few weeks later and they said that they would sent one and never did. I wish I had found this website and read the reviews before we purchased. Complete scam and I'm very pissed off. We have filed a dispute with our bank.
I ordered $89.00 worth of wax including the waxing kit the 3rd week in march... it still has not arrived and they will not refund me my money. I have emailed over 20 x's and I can't get an answer.
Why aren't these review on your actual website? Instead you make fake reviews and post on your website to make your website look legit when it's not. I think this is a complete scam seeing how hundreds of people have the same story. I see giulia has given whack responses saying email the same email that is on the website, and expect NO response or no help. I will not stop until I get my money. This is disgusting and I hope the scammers pay for this.
This is a fake site. Once you complain and threaten to tell your credit card company, they go on Amazon and buy a bead wax kit and "gift" it to you. OMG I hope they are shut down soon. I got my money back via my credit card company thankfully.
Same experience as everyone else. I ordered a kit for $70 on beadwax.com on 4/20. I got an email that my order was on the way. I asked for shipping info and got the, "I will check with order management" bs. I sent another email and This fake Sarah chick replied that the package is coming.
I contacted my credit card company and disputed the charge and filed a complaint with the better business bureau. Why are they still doing business online? I'm tired of these type of scams.
After coronovirus businesses shutdown I decided to get my wife a "beadwax" birthday gift to wax her eyebrows. When it didn't show up after 1 week I emailed requesting a tracking number. I was promised one but looks like it was all lies. Based on similar experiences from the rest of you am beginning to believe these are dark web thieves and needs to be chased down. At the very least spread the word! ZERO star!
I purchased a set for 89.99 over a month ago. No tracking number for this product exists. During Covid 19, they have taken advantage of the people, put out appealing sales, and manipulated customers into thinking they hadn't received their product because of the pandemic. No. They just never sent you your product. Ever. Don't buy unless you wanna fight with your bank about a refund. Also shame on whoever is behind that fake company
Email confirmation of order but nothing about shipping. Two weeks and several email inquiries later I finally filed a dispute through PayPal. Only then did beadwax respond saying the shipment was delayed. I repeatedly asked to cancel the order and once I mentioned contacting BBB they said it was on its way. Even that was false because they never sent tracking information.
It has been 3 months since I ordered. At first I contacted they said my package was lost and they fixed the problem well I have contacted 7 times and no response
Do NOT order from this site! I emailed asking for a cancellation and a refund 2 days before it was "shipped" and then after it "shipped" they claimed I could no longer cancel since it "already left the warehouse" but could "start the refund process" once I receive the product. It was "shipped" and "left the warehouse" yesterday and still no tracking number! Communication is poor, your lucky to receive one reply email per day. NO phone number provided. I ordered with PayPal and opened a case with them, hoping I get a refund. Can't believe this site is still running considering all the reviews! Wish I seen the reviews before I ordered!
I placed an order on May 14th. On the 26th I received an email that it was on the way and I would get another email with the tracking number. It never happened. On June 8th I contacted them via website because they offer no phone number. I told them my issue. On the 9th I received a generic response that due to Covid19 they were behind... I responded that their response offered me no update on my order. I received no response. On June 12th I contacted them again requesting a refund. I got no response. Be careful purchasing from Bead Wax. Now I'll have to seek legal help. It's sad it cones down to this. I would give 0 stars if I could. They will not get away with keeping my money.
I ordered some wax from them a few weeks ago. They said they would send the tracking number and never sent it. When I emailed them about it a lady named Sarah said she would get it to me but never got back to me. When I asked for a refund she said no because it was already shipped out. Never got anything I had to end up disputing it with my bank to get my money back. DO NOT ORDER FROM THEM! Whoever is behind this should be ashamed of themselves. Scamming people especially at a time like this.
Overcharged for merchandise, would not respond to my emails. There is NO PHONE # to reach them. Tried to CANCEL the order numerous times starting right after order placed and continuing for 5 days. No response.
I wish I had read the reviews from here first because the same thing happened to me. Paid 89 for wax and never received a tracking number for weeks! Had to contact them through email and of course they gave me the story of it being lost through the courier, then as I ask for a tracking number they ignored me and just said I will recently the wax in a few days. Well I have yet to receive anything. So I contacted them again and someone else said they would personally ship it out, now you all seem like liars since the last person said that and I never saw that to be true. I have asked for my money back and now they won't respond. STAY AWAY FROM THIS SCAM! THEY ARE A HORRIBLE BUSINESS.
I ordered my BEADWAX kit paid over $70. I didn't receive any tracking info so I emailed them and they responded my item was delivered. However the item delivered was a cheap Lavany wax kit from amazon with a gift receipt from Catalin. For days I tried to figure out who would send me a gift from amazon. Turns out Beadwax sends their merchandise to amazon to handle their shipping. Well great but they replaced the $70 BEADWAX kit with some cheap one worth $21 that quit working after a single use. I emailed to get a refund and get the run around. This is such a scam.
Product ordered in 2nd January and still waiting for it. Emailed as per the contact and they said it was delivered then said it was lost by the shipping company. They were supposed to resend but still nothing. VERY DISAPPOINTED and wished I read the reviews here before I ordered. No one has replied to been in contact with me.
Ordered on june 8th still havent received anything. Sent out an email july 5th. Still no response. Spent over $80. DO NOT BUY FROM SITE!
Overview
Bead Wax has a rating of 1 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bead Wax most frequently mention tracking number, credit card and customer service. Bead Wax ranks 39th among Shaving sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brittany,
I'm truly sorry that you didn't receive your order.
Please email us at contact@beadwax.com and one of our customer support representatives will help you out within 24 hours. We will either offer you a refund or ship out another package as you prefer.
Best regards,
Giulia S.