We've updated our email address in PayPal as we changed it recently and forgot about it. We currently only offer support through email and we don't have a physical location as we only sell our waxing kits through our website. Please let me know if you have a problem with your order and we will fix it for you ASAP. You can email us at firstname.lastname@example.org
and one of our customer support representatives will get back to you shortly.