BeadFX

I ordered 12/20 and finally cancelled yesterday. The did refund me promptly, though. Apparently, they don't carry all the items on the website in their warehouse. "Our suppliers are on break" How are we supposed to know. The lady finally says it will ship out Next week after it was promised to ship Jan 2, after the first phone call. The website is not that organized and I don't think they have a deep knowledge about what they are selling, which doesn't impress me either. Never again. This is entirely too stressful.

I had placed an order on 05 Feb. 21 and all items ordered stated in-stock, if not in stock I would have changed item. On Wednesday 10 Feb. I still had no information as when the order would be shipped. I called the store and was told some items are coming from the warehouse and should be in within a day or so. On Friday 12 Feb. I still had no follow up on order or where in the process is my order, a 2nd call placed and was told the order person would call back. No call back so at 3:57pm I sent an email requesting my order to be cancelled and refund returned to my card. At 4:07 p. M I received an email that it was picked up by Canada Post, and also a 2nd email from Canada Post stating my order was picked up and delivery date is Saturday 13 Feb. 21 Guess what. Still not here. Hopefully tomorrow, keeping fingers crossed.
I have shopped at this store on many occasions and taken classes at this store and it truly is amazing. However on line shopping leaves a lot to be desired.
What I would like to see on the site is current up to date info - in-stock/ out of stock, and if a delay in processing a follow up or call to inform customer where or what the hold up is. Don't Shop On Line, it's disappointing.