From the business
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering tires, wheels, and vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what shopping on a budget is like.
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
BB Wheels Reviews Summary
Overall, the company enjoys a strong reputation for its customer service and product quality, with many customers praising prompt communication and efficient order processing. The competitive pricing and variety of financing options further enhance customer satisfaction. However, some feedback highlights a need for clearer product descriptions, particularly regarding essential components like lug nuts. While the majority of experiences are positive, a few customers expressed a desire for additional services, such as tire mounting and balancing. The general sentiment reflects a commitment to customer care and reliability, positioning the company favorably in the market.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The sales rep was very helpful and went out of his way to verify that the wheel I wanted fit my car even though the website showed a different offset.
Received 3tires very next day, fed ex says order shipped, will be calling them if not delivering other tire today. Other than that, as long as I get my other tire, it was excellent. I think fed ex makes it look bad and kinda worries ya if they sent the correct amount.
Robert,
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.
Thank you,
BB Wheels
My experience while let me tell you the salesman I went through to get everything handled it above bar. He called whoever he had to call to get it done.
Lavinvent,
We are so thrilled to hear that you had such a smooth experience with us and one of our brilliant sales reps! It was an absolute pleasure to assist you and we thank you for taking the time to leave a review.
Thank you,
BB Wheels
Easy to get a replacement for damaged tires through the warranty program. Only issue is that I paid more for the replacement than the original but that's not a big deal. 3 year warranty on road hazards can't be beat.
Antuane,
We are thrilled you had a great experience with us and hope to see you again soon.
Thank you,
BB Wheels
Haven't received my order yet but the process went smoothly even tho I ordered the wrong bolt pattern two different times and the return process was instant Thanks to both Nolan and Austin. I can't wait to update with pictures the experience so far has been incredible and I will let everyone know that you guys are awesome.
Brandon,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Thank you,
BB Wheels
It was great and customer service was excellent. Answered my question right away and very little waiting.
Kelvin,
We really appreciate your business and helping to share the word.
Thank you,
BB Wheels
I've purchased many rims over the years - BB Wheels is by far the easiest and one stop company to purchase rims from. The buying process and the visualizer simplified the process before making a purchase. The rims were delivered on-time and without issue. I would highly recommend buying your next rims from BB Wheels.
Everett,
Seeing your 5-star review made our day at BB Wheels!
Thank you so much.
BB Wheels
I was tasked with finding tires for my husbands car. No idea what i was doing HA! This site was super easy to navigate and find what we needed! Will be back for truck tires
Danyielle,
We’re happy to hear that you love our high quality products and that you had a good experience with us.
Thank you,
BB Wheels
Called and ordered 5 tires on Friday at 12:50 PM, FedEx delivered them on Saturday at 12:40 pm
Outstanding!
Roy,
I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!
Thank you,
BB Wheels
I had purchased some wheels from a friend of mine that had no center caps. Your company sells the brand of wheels that I purchased and was able to go above and beyond helping me to find some center caps to fit the wheels would highly recommend BB wheels.
Eric,
It is because of customers like you that we continue to improve as a business! Please come see us again soon.
Thank you,
BB Wheels
Thank you so much for the excellent online experience with ordering the tire I needed. I tried to order from a couple different places and went through hassle. I appreciate the time it took to get my tire.Thank you!
Phyllis,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thank you,
BB Wheels
Simple and fast got the wheels I wanted and even got customer service to make sure they fit without me even needing to ask.
David,
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Thank you,
BB Wheels
I feel like I made the right decision when it came to selecting my wheels. They were very helpful and had some low prices that made me happy and satisfied.
Lamar,
Thank you for the review! Your feedback is much appreciated and helps our team improve.
Thank you,
BB wheels
A joke. Was going to order new wheel set up and send unopened wheels bc I changed lug pattern on new build. They are going to charge 25% restocking fee and $49 shipping on an almost $1700 order. Stay clear from these guys. Con artist If I could give a negative review I would.
David,
Thank you for your feedback. We’re sorry to hear that you had a negative experience. We want to assure you that we take all feedback seriously and are constantly working to improve our service. We appreciate your business and hope to have the opportunity to serve you better in the future. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team.
Thank you,
BB Wheels
The ordering portion was good. I would've liked a confirmation email with the order number on it. I got nothing with that respect but the come out of my account almost immediately.
Thomas,
Thank you for providing your feedback, Once the order is placed an invoice is sent directly to your email on file. Please reach out to our team if you still have not received the invoice. It is because of customers like you that we continue to improve as a business! Please come see us again soon.
Thank you,
BB Wheels
Quick shopping found what I wanted quickly order was processed as quick as possible and when there was an issue with the oder they contacted me quickly to resolve it. Would recommend this website to anyone looking for wheels
Kegan,
It’s lovely to hear your kind words of appreciation for our hard-working. Thank you for choosing us. We hope to serve you again soon.
Thank you,
BB Wheels
Easy to navigate site and easy financing set up exactly what I needed
Jason,
Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.
Thank you,
BB Wheels
Great price and website was extremely easy just wondering about the quality and if they are Blems or defective we will see especially how they balance out
Michael,
We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!
Thank you,
BB Wheels
I liked the fast and easy online ordering and you had the right size tires I need for my vehicle
Cody,
Thank you for sharing your experience with us here! If there’s anything else you need, please contact us
Thank you,
BB Wheels
The experience that I had was a good experience they worked very hard to get me what I needed and I was very pleased with the answers that they given me and selling the rims thank you guys for everything
Michael,
Thank you for the positive feedback!
Thank you,
BB Wheels
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jessie,
We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
Thank you,
BB Wheels