BB WheelsReviews 1,129

Let me start with this: My past profession before retiring was as a customer service evaluator. And my order was a complete mess because I did not know about offsets and backspacing. To be brief, I submitted a completely $#*!ed order that would have been a disastrous figment for my car. In the most professional and customer-focussed way, Nate turned that all around, while sneaking in an education for me while he searched for the Unicorn set of wheels and tires I need for my car to stop fishtailing and smoking the tires every time I don't restrain my right foot enough at when the light turns green. He must have spent at least an hour and a half——probably more like 2 hours——getting me squared away. And It took a lot of time and effort on his part to do that. Because what I need is pretty rare. Most Mustang owners don't try to solve their extremely light rear end problems, but Here we are, and Nate is $#*!in' Awesome. Please give that dedicated, professional, knowledgeable, competent, and hard-working man a raise, or a bonus! He truly makes your company shine in the eyes of the customer.
Somebody please tell Nate: "Thanks again, Nate. You kick $#*!, dude."

3 weeks later, no resolution to my fury factory deemed tires! A manager did reach out to me with a promise that he would be back in touch that same day after our lengthy phone interaction. Anyone want to take a wager if he called me back or not? I'll wait 💤 💤 💤. Whoever had the over on NO CALL BACK is the winner! A week has gone by and I called back and the receptionist left him a msg to call me. Anyone want to take another wager on whether he called back this time? I'll wait 🎼 🎶🎼🎶🎼🎶🎼🎶🎼🎶🎼🎼🎶🎶. If you guessed no call back you're right yet again! Man you guys reading this are good! Next stop this week is a nice call to the better business bureau cause I've had it driving on tires that will make a tampon fall out of a vagina going down the road. BBWheels has chose to not resolve my issue that the manufacturer even deemed my tires defective! What choice are we left with as customers. All I asked is to have the new tires shipped and when they are installed at my expense yet again cause they didn't offer any credit for the past 3 times attempting to balance them out at an average of $300 per time I will send them the pics they requested of holes drilled in the sides of the old ones. Which is actually embarrassing for a major company like Fury to even want at this point after what I've had to deal with! Do better BBWheels!

I purchased 2 Hankook tires mounted only car has not been moved and a big knot push out the sidewall pic enclosed but I'm told through customer service that's knots are not warranties and it was impact damage these tires are 200 a piece the blue is still on the sidewalls no miles at all! This is my 3rd purchase of well over 3000 dollars but very well can be the last I just expect what I pay for