From the business
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering tires, wheels, and vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what shopping on a budget is like.
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
BB Wheels Reviews Summary
Overall, the company enjoys a strong reputation for its customer service and product quality, with many customers praising prompt communication and efficient order processing. The competitive pricing and variety of financing options further enhance customer satisfaction. However, some feedback highlights a need for clearer product descriptions, particularly regarding essential components like lug nuts. While the majority of experiences are positive, a few customers expressed a desire for additional services, such as tire mounting and balancing. The general sentiment reflects a commitment to customer care and reliability, positioning the company favorably in the market.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great customer service, quality product. Would recommend & order from them again
I ordered a set of wheels and tires during black Friday but needed help with the spacing and technical aspects. I was contacted by sales to fix any issues with my order and Ian was not only friendly and helpful but was also extremely knowledgeable. He answered a ton of questions for me, helped me change my order, and navigate a complicated tire decision. He was extremely patient with me and provided insightful knowledge based on feedback from other customers that ultimately made me feel really confident about my purchase. I have never purchased from here before, but I would refer anyone to this company because of their good deals and amazing customer service. You don't usually get both.
Gabriel,
It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.
Thank you,
BB Wheels
Really needed tires for winter bur couldn't afford to just go and buy them so great to get approved and had the in 2 days! Great service!
Grace,
Thank you for your kind words and support. We’re grateful to have you as a valued customer.
Thank you,
BB Wheels
I found Bb wheels online looking for Black Friday deals on tires, so I was a bit skeptical it was a scam site. So I called the number and talked with Ian. He informed me they are legit and located in MN. I told him what I needed and he emailed me a quote. I ordered my new Kenda Klever RT's 35x12.5 r18 through the email he sent and I couldn't believe it when the fed ex truck arrived the next day with the tires. Would definitely recommend!
Kris,
We are so grateful for your review. We will make sure Ian received your kind feedback.
Thank you,
BB Wheels
I bought four Firestone tires 265/65R17, my tires arrived on time and the price was great.
Jean,
Thank you for letting us and the community know about your fantastic experience with us!
Thank you,
BB Wheels
I've ordered twice with them and they have amazing customer service and easy to reach!
Jewell,
We greatly appreciate your loyalty to us and thank you for sharing your experience with us!
Thank you,
BB Wheels
Every time I call this company here, I always get great results, I would refer them to anyone, great job B&B
Keishun,
It gives us much pleasure to know that you’ve chosen to stay with us again. Your kind words encourage us to continue doing our best to make sure every guest’s experience is a memorable one.
Thank you,
BB Wheels
Thanks. Service was great and very timely. Will keep you in mind in the future.
Paul,
We appreciate the fantastic review and are glad we could be of service.
Thank you,
BB Wheels
Site was easy to find what I was looking for and was very easy to check out without any problems
Patricia,
Seeing that you had a 5-Star experience is the best thing we could hope for!
Thank you,
BB Wheels
I am a new customer and it was super easy and quick to make a purchase
Alan,
We are so very happy to hear you had such a wonderful experience with us!
Thank you,
BB Wheels
The process was easy you're looking forward to getting my product
Steve,
We loved being of service to you and hope we can assist you again soon.
Thank you,
BB Wheels
First off, this was the first time I have ever ordered tires online. Never did I expect my tires to be delivered to me that quick. Less than 2 days. Everything was exactly what I ordered. Bravo BB Wheels. You have my business!
Jason,
It is because of customers like you that we continue to improve as a business! Please come see us again soon.
Thank you,
BB Wheels
Helped in getting a wheel to match my car. Kind and helpful. Thanks
Nickie,
Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
Thank you,
BB Wheels
Bought 4 wheels, all four came from different places, that cause one came different color. I made the Claim and they told me, have to wait for manufacture approval to return the wheel. One week later was approve, they send fedex to pick up, but they don't give me the return shipping label until the fedex gone, so I have to drop by my self at FedEx location. 3 weeks later after I spoke with PayPal they approved a refund, but I have to pay for the return, because his policy said if the made a mistake, customer pay for the return, which you have to read before buy and is not fear. The shipping cost me the same as one wheel, so was better for me to buy a wheel from different place, but, for the dishonest, rudeness and bad customer service I return the wheels and I buy from another place. BEWARE FROM THIS PLACE
Oscar,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Once a dispute has been opened, their protocols need to be followed. For PayPal, they determine who sends products back.
Thank you,
BB Wheels
They don't stock most of the products. They also list wheel and trie packages ready to install on their website. This redirects you to a partner website. I ordered a wheel and tire combo from them only to find out it would not be mounted and balanced. I asked to cancel it before anything was shipped. They managed to stop the tires and wheels but could not stop the lug nuts and tpms sensors for some reason. So I told them I would return ship them as soon as I received the package. I was told 25% restock fee which equaled out to be about $53 plus shipping. Definitely would not recommend.
Scott,
We’re sorry to hear you had a negative experience at our store. Our goal is always to provide excellent customer service, so we’re disappointed that we didn’t meet your expectations. We do sell wheels mounted and balanced on our sister company WheelSetGo, but not on BB Wheels. We apologize for any miscommunication.
Thank you,
BB Wheels
Great experience, set of tires received as ordered in a timely fashion
Tyrone,
We really appreciate you being a customer and helping to share the word about us.
Thank you,
BB Wheels
This site was easy to navigate. When I used the chat feature to have a question answered, it was promptly and satisfactorily answered. Ordering was straightforward. I was impressed how quickly my new snow tires arrived! Thank you!
Lark,
Thank you for taking the time to review our awesome chat function. We are so glad to hear our team was prompt at helping you order. Enjoy the new tires.
Thank you,
BB Wheels
I was having difficulty ordering the right wheel in the right size and style. When I called to cancel the wrong order they offered to help me get the correct one while I was on the phone. It was a big help and much appreciated after a stressful day.
Sam,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star.
Thank you,
BB Wheels
Easy to get in contact with, very helpful customer service and great prices. What more can I say?
Dakota,
Thank you so much for the positive rating. We're happy that you're happy.
Thank you,
BB Wheels
Troy was great to work with, He made sure we had the right fitment and offered the warranty also
Michael,
Thank you so much for this review. We really appreciate you being a customer. We'll pass the kind words along to Troy.
Thank you,
BB Wheel
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hunter,
Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
Thank you,
BB Wheels