BB Wheels has a rating of 4.7 stars from 1,054 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BB Wheels most frequently mention customer service, next day and great price. BB Wheels ranks 2nd among Tires sites.
I was hunting down a pro comp 97 for my 1989 toyota pickup and I had a bit of a tough time using the wheel specifications on my phone. It would limit my options in my width or rim size for no reason and would only fix when I reloaded the page.
I needed a wheel for my VW 181 which had adapters for a Pacer wheel. An in depth discussion of what emerge existing Pacers actually were led to a wheel on BB's older stock that with meet my need for a spare tire. Thanks for your help.
Russell,
Thank you so much for leaving such a lovely review! It was our absolute pleasure to assist you in bringing your custom design to life.
Thank you,
BB Wheels
The wheels I ordered were out of stock n customer service reached me fast n gave me my options and choices n changed my order quickly n w in 2 hours of original order I was taken care of. I was pleased with the service
1st time using this company. Very happy with my tires. The tracking system did not help me for I am not up to date with our high tech phones. I did received the tracking for Fed Ex was able to track my tires.
Prices are very reasonable
I will use this company again. No stress, Now it can Snow I will get where I need to,, Lol
Happy!
BB websites was very easy to navigate to find what I needed. Other sites are not as user friendly. I searched for my tires on many other websites and nobody could beat BBWheels prices! This was my second set ordering from them. Thanks!
Shawn,
We are so thrilled to hear that you had such a smooth experience with us! It was an absolute pleasure to assist you and we thank you for taking the time to leave a review.
Thank you,
BB Wheels
Purchased 4 wheels from bb wheels. They showed late. Had the tire shop put tires on them and 3 out of 4 wheels had major defects! Return policy states 25 percent return fee plus shipping. I'm pissed and will never use bb wheels again!
Jeremy,
We are sorry that your buying experience did not turn out as expected.
Thank you,
BB Wheels
This site was easy to navigate. When I used the chat feature to have a question answered, it was promptly and satisfactorily answered. Ordering was straightforward. I was impressed how quickly my new snow tires arrived! Thank you!
Lark,
Thank you for taking the time to review our awesome chat function. We are so glad to hear our team was prompt at helping you order. Enjoy the new tires.
Thank you,
BB Wheels
Making me pay for restocking fee and shipping fee to ship back a cancelled order that was cancelled overnight and within 2 hours of ordering. Will be claiming credit card refund. Making customer pay for their mistake. Unacceptable.
I spoke to a representative of BB wheels on the phone. It was a pleasure to deal with Ian. He was professional and very knowledgeable in ordering my specific wheels as the dimensions were extremely rare. He made sure to locate the exact wheel configuration to fit my vehicle.
Tom,
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by again soon.
Thank you,
BB Wheels
I ordered a set of wheels and lugnuts form this company. The lugnuts were not the same as shown in the picture, they require a special socket to use them and would look out of place on a classic car. I have been trying for 6 weeks to contact someone about returning them and I never get any response. They are really quick to get back in touch with you when you have cash in your hand but ignore you when it comes time for a return. The wheels I purchased are okay but the finish is poor and scratches easily. You get what you pay for. A cheap chinese product.
Really good place to shop and price is good for the quality of parts sold.
Easy to navigate.
Aleksandr,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Thank you,
BB Wheels
Sizes were all available for my car thanks
Xl tires are not always there to get these were
Thomas,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Thank you,
BB Wheels
Received 3tires very next day, fed ex says order shipped, will be calling them if not delivering other tire today. Other than that, as long as I get my other tire, it was excellent. I think fed ex makes it look bad and kinda worries ya if they sent the correct amount.
Robert,
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.
Thank you,
BB Wheels
After a few fails attempts and minor set backs I got the tires i desired. I want t say thank you to everyone at the company for providing me with multiple options and ways to make my purchase flawless. I was able to reach them via phone and email. Thank yall so much. - Ceejae
Craig,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you,
BB Wheels
Andy was outstanding with sales and helping to determine if I was purchasing the right size rims for my truck. I haven't bought rims in over 20yrs and I've got to say. BB Wheels made it so easy. There are a lot of online shops and I talked to several of the others and received nothing compared to Andy's help
Kevin,
We are so thrilled to hear that you had such a smooth experience with us and Andy! It was an absolute pleasure to assist you and we thank you for taking the time to leave a review.
Thank you,
BB Wheels
BB wheels sent me the wrong tire. They refused to send the right tire until I sent them the original tire for "inspection". They also refused to make up for their error in anyway, through compensation, coupon or otherwise. People make mistakes, but your customers should never have to pay for them. They were dismissive over the phone and represents one of the worse customer service experiences i have ever had.
I had been shopping for wheels on other sites and every wheel that I liked I ran into inventory or back order issues. I finally found this wheel that I really liked and again, inventory issues. I was loosing hope then when running into BB Wheels I was extremely and pleasantly surprised that they had them in stock, the online chat with sales rep was very helpful to make sure I got the right wheel size for my truck. And best of all, they were shipped and FedEx delivered free in 2 days! I already had them installed and they look great! Thank you BB Wheels, you made my Holiday
Santiago,
We’re happy to hear that you love our high quality products and that you had a good experience with us.
Thank you,
BB Wheels
Spoke with customer rep to get the exact size wheels for my car, he was very helpful,knowledgeable and courteous.Everything went smooth with my purchase, now just waiting for wheels to come.The prices were good and I highly recommend BB Wheels to anyone, who needs new wheels.
Gene,
Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us. We take pride in walking our clients carefully through the whole process and always keeping them in the loop.
Thank you,
BB Wheels
Clear website.
Easy ordering process. Great pricing!
Diane,
Thank you so much for the great review!
Thank you,
BB Wheels
I've now ordered from these guys twice now super friendly great website a real one stop shop for your wheel and tire needs will be ordering all my stuff from these guys from now on super fast shipping as well.
Brandon,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Thank you,
BB Wheels
Answer: They are the REAL DEAL! Actually bought a set of tires for my Hummer from BB to replace Goodyear Duratracs 10plys that failed in the first month. The replacement tires that I bought were made in America (Federal 10plys) and they hv survived punishment that the Duratracs at 250.00 each couldn't handle. I still have the tires on today and they preform incredibly. Its been 2.5 years.
Answer: Very easy to get in touch with. I've called twice and got someone quick each time. Not only did they answer my questions but was quick to fix the issue. And you get to talk to a real person that can speak English. Very pleased with the experience I had.
Answer: The tires I got are the real deal. Fuel A/T off road 10 ply Can't wait to get them put on. Just got them today (5-21-21). Will send photos of my ride when I get the wheels and tires on
Conner,
We’re glad we could be of service and appreciate you taking the time to share your feedback. Please see us again if there is anything else you need!
Thank you,
BB Wheels