BB Wheels has a rating of 4.6 stars from 1,054 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BB Wheels most frequently mention customer service, next day and great price. BB Wheels ranks 2nd among Tires sites.
Please if you want to feel like you don't mean anything or you like when customer service has no comprehension of customer service. Feel like you just been bamboozled. Shop here at B&B Wheels
They make sure they hire the people that don't make hurting other people to make money. Do yourself a favor and run from this POS company as they have no problem with taking your money and leaving you stranded. There site is Inaccurate in lies to you when you enter in your vehicle information it will pull up items that don't fit your vehicle. Which is weird because if you go on any other auto website once you enter in your vehicles information any part that shows up should fit your vehicle that is the point of having that search engine it's called a filter. Makes the customer life less stressful. Again not that they care about the customer. You've been worn run
All good except received 2 right tires and 2 wrong tires. Guess everyone makes mistakes. Received other 2 tire a few days later. Thanks
I ordered a set of rims I got 2 wheels in about 3 weeks other 2 have not got here yet( 5week later)and now the just stop commenting with me after telling me they reorder them 10 days ago. I know FedEx is part the problem but they are doing nothing to get me the rest of my order.
I would never order from them again.
Everything was easy to find, great prices and products. Will definitely buy from BB Wheels again.
Priscilla,
We’re glad to hear you had a great experience with us.
Thank you,
BB Wheels
If you purchase tires from BB Wheels, watch out if there is any chance you need to cancel or return their tires. I emailed the customer service dept the next morning and cancelled my order. Then, I called when they opened at 10am EST and cancelled it with a customer service representative. She said she would take care of it. When I received emails that evening saying the tires were being shipped, I called immediately when they reopened and their rep told me, it's too late. How could it be too late when I called when they opened? They charge a whopping 25% restocking fee and you pay the return shipping costs. Do not buy from them.
I have never purchased after market rims before and I don't really know much about the specs and details of wheels on a vehicle. Without the guidance and knowledge of Nolan I would have spent Unnecessary money, had the wrong products and probably frustrated about the whole experience. He explained all my misunderstandings and got me what I needed and exactly what I wanted. Will definitely purchase more products from your company in the future, thank you!
So not only did they have the cheapest price for the tires I wanted, I used free shipping, and the tires arrived at my door in less than 24 hours!
I'm still at work as of this review but this is hands down the best shopping experience I've had online, and I rarely write reviews, but they definitely deserved one.
Keep up the good work!
Samuel,
We are so very happy to hear you had such a wonderful experience with us! We jope you enjoy your new tires!
Thank you,
BB Wheels
I ordered wheels, they sent the wrong size then said that's what i ordered because i didn't go to some bull$#*! place on their website, then they wanted to charge me for restocking, $280.00 plus return shipping at $321.00 avoid this place at all cost.
So happy I bought from BB wheels... friendly service, great prices, and quick shipping. One of the wheels came with shipping damage. I called them and they got me a replacement in 3 business days. Amazing.
A joke. Was going to order new wheel set up and send unopened wheels bc I changed lug pattern on new build. They are going to charge 25% restocking fee and $49 shipping on an almost $1700 order. Stay clear from these guys. Con artist If I could give a negative review I would.
David,
Thank you for your feedback. We’re sorry to hear that you had a negative experience. We want to assure you that we take all feedback seriously and are constantly working to improve our service. We appreciate your business and hope to have the opportunity to serve you better in the future. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team.
Thank you,
BB Wheels
Experience was good just because BB Wheels had a good looking wheel that fit my unusual application. All the other Companies I tried either had simple looking wheels with nothing to highlight them or they were out of stock. Waited almost five months for some wheels that were apparently being held up in China. The Company advertised the wheels as if they had a store full of them. BB wheels was always honest with me. As I said I had a hard fit a unusual offset and a size 17 which is no longer popular so many companies opt for the larger wheel. BB Wheels saved me from the boredom and misery from being stuck with the same or a similar designed wheel. Thank you. Now I have wheels that are a compliment to my competition sound system.
Danny,
It means a lot to us that you took the time to share your thoughts with the rest of our community. You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing, we’re grateful that we had the opportunity to serve you.
Thank you,
BB Wheels
I stumbled across this site because I was looking for a specific replacement wheel and tire for my daughter's car. They had both, and from what I can tell were reasonably priced. I ordered on a Sunday afternoon and received the tire on Tuesday and the wheel on Wednesday. If their service is always like this then I will be telling all my friends to check this place out! I will be making some additional purchases in the near future for my own car as well. Thank you
I ordered my wheels and a few hours later I got an email to call because there was a discrepancy with my order. I called and spoke with an actual person, he knew almost immediately why my order was held up. The wheels I ordered technically should not fit my vehicle but I knew because of extensive modifications I have done that they would. He verified with me that this was still the route I wanted to go and released my order. My shipping confirmation followed shortly thereafter. I am just impressed by how closely these guys pay attention. Great experience so far!
Cody,
Thank you so much for the great rating & for taking the time to post a review. I am so pleased to see that you are happy with our service. Customer feedback is so important to us.
Thank you,
BB Wheels
Company denied that their wheels were damaged, sent them pics as soon as i received the wheels, showing them still in the box, and they claimed that they were not clear enough, taken by a New samsung galaxy phone with 4k quality. I then sent new pics again, and because i needed to use the wheel, they denied my claim stating that it void since i have had them installed. Trash of a company, do not order from here. Pics i sent day after delivery are posted as well.
Jolene,
We’re sorry to hear about your negative experience. The policy does state that a resolution must be reached prior to installation to qualify for a replacement or monetary refund. The detailed policies can be reviewed directly online, your feedback is critical to us and we will use it to improve in the future.
Thank you,
BB Wheels
I found your company online and after reviewing several other sites you had the most competitive prices. The gentleman I dealt with was very knowledgeable and helped answer all my questions concerning height and width possible issue. Very good first impression with BB Wheels.
Thank you.
Jason
Jason,
Thank you very much for sharing your review. We love hearing from our customers about the their positive experience.
Thank you,
BB Wheels
I accidentally ordered the wrong size rims not only do I have to pay the return shipping they are also going to charge me 25% of my total as a restocking fee I will never use them again they are a complete rip off and absolutely suck.
Purchased wheels from BB Wheels for a great price. Upon delivery one of the wheels was damaged during shipment. Sandra who assisted with the entire return process was very professional and communicative. She had another replacement sent out quickly. GREAT company to do business with. You are the best Sandra!
Souksakhone,
Our family appreciates your patience and understanding. We try our best to make things right when things don't go as planned. We look forward to helping you with your next purchase.
Thank you,
BB Wheels
Online purchase was very easy and quick! They reached out to me to make sure I picked the right option and the gentleman I spoke with was very professional and cordial! The wheels shipped quickly and were packaged well with no damage. These are exactly what I wanted and fit perfectly! I ordered new lug nuts and hub centric rings to complete the package! Overall it was a great transaction! I highly recommend this company!
Mark,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you,
BB Wheels
Buying is the easy part. Lets see if they get here in a timely manner. My last set of tires I bought from you in December did not show up. It tied my money up for 45 days. Paying for a tire arrival guarantee is as an additional charge is not good either. We you buy something, you expect it to arrive without an additional charge.
Scott,
Thank you for your detailed review. It is not every day that we receive feedback as detailed as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight and we sincerely thank you for taking the time to share your thoughts with us.
Thank you,
BB Wheels
They helped me to understand some of the things about ordering rims as to how they would fit my car with its specs & things I didn't know about like center bore spaces I would need. Other places that sell car rims didn't bother to reach out & ask me if I knew of things like this or if I did on offset size as well. Other places tried to sell me rims with a +40 offset, but my car could only handle a +15 to +25. The +40 offset would've been too much. Other places even where I usually get my tires was trying to sell me the wrong stuff to make a sell I guess. These guys highly impressed me. Courteous & polite, they did great!
Marvin,
It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Thank you,
BB Wheels
Answer: They are the REAL DEAL! Actually bought a set of tires for my Hummer from BB to replace Goodyear Duratracs 10plys that failed in the first month. The replacement tires that I bought were made in America (Federal 10plys) and they hv survived punishment that the Duratracs at 250.00 each couldn't handle. I still have the tires on today and they preform incredibly. Its been 2.5 years.
Answer: Very easy to get in touch with. I've called twice and got someone quick each time. Not only did they answer my questions but was quick to fix the issue. And you get to talk to a real person that can speak English. Very pleased with the experience I had.
Answer: The tires I got are the real deal. Fuel A/T off road 10 ply Can't wait to get them put on. Just got them today (5-21-21). Will send photos of my ride when I get the wheels and tires on
Mallie,
Your feedback means a lot to our team. Thank you for taking the time to leave us this review!
Thank you,
BB Wheels