BB Wheels has a rating of 4.7 stars from 1,054 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BB Wheels most frequently mention customer service, next day and great price. BB Wheels ranks 2nd among Tires sites.
First time buying from here but I ordered 4 tires around lunchtime on Monday 12/19 and they were sitting in front of my garage the very next day around the same time. They didn't waste any time getting them out the door. Thanks!
I buy lots online and have shopped with most major retailers. BB Wheels has been the best. Very down to earth and honest in their approach. Did great joy answering my questions and getting me the wheels I needed.
Quick shopping found what I wanted quickly order was processed as quick as possible and when there was an issue with the oder they contacted me quickly to resolve it. Would recommend this website to anyone looking for wheels
Kegan,
It’s lovely to hear your kind words of appreciation for our hard-working. Thank you for choosing us. We hope to serve you again soon.
Thank you,
BB Wheels
My one wheel is broken and I asked too many shop and dealers to provide me one wheel but they refused and finally I got one wheel from this website at a cheaper rate. Thanks for the good service you provided
Abhishek,
We can’t wait to share your 5-star review with our team. They’ll be thrilled!
Thank you,
BB Wheels
Found correct wheel. Purchase procedure was simple and item was delivered on time and in excellent condition as reconditioned. Mounted well and runs good. I do notice the replacement wheel in 1 inch more outside offset than the original but this does not affect the driving.
Ivan,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Thank you,
BB Wheels
I placed an order and was later contacted by an associate to confirm. He was helpful, suggested a great product that I couldn't use at the moment. He answered all of my questions and made my order experience easy.
Talib,
We appreciate you sharing your experience with us! We look forward to working with you again!
Thank you,
BB Wheels
I purchased 2 Hankook tires mounted only car has not been moved and a big knot push out the sidewall pic enclosed but I'm told through customer service that's knots are not warranties and it was impact damage these tires are 200 a piece the blue is still on the sidewalls no miles at all! This is my 3rd purchase of well over 3000 dollars but very well can be the last I just expect what I pay for
Just how I like them. I ordered the tires at 0300 on a Thursday and received exactly what I ordered by 1300 on Friday. Free shipping, received the next day and the tires were $45 a piece cheaper than I found them anywhere else. If this is always the way, I'll be sure to buy from them again. Very happy
I placed an order online after normal business hours and made a mistake, by accidentally ordering 8 tires instead of 4. I called the next morning and asked to have my order corrected. The correction was made without any hesitation and within about 2 hours, I received an email stating the tires would be delivered the next day. I will definitely purchase tires from this company again.
Kevin,
We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Thank you,
BB Wheels
I recently placed an order though BB Wheel for rims which they had no problem charging me for. 2 days later I get an e-mail informing me they were canceling my order and refunding my money "due to our anti-fraud system". As I look in my credit card account there is still no pending refund. This has been a great waste of time. I will be placing my order though a different business and steering clear of BB Wheel.
Kirk,
We’re sorry to hear that you had a bad experience. We appreciate your feedback. Looking into your order it does look like your refund was fully completed on 3/8/24. Some credit card companies do take up to 72 hours to show this on their statements. Do not hesitate to reach out for any further communication regarding this.
Thank you,
BB Wheels
Website is easy to navigate and I like how they check proper fitment on items you buy.
Jeff,
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Thank you,
BB Wheels
Reached out to confirm they would fit. One of there employees reached out and said yes it should work. Now that they are here and do not work they are saying I owe a 25% restocking fee for a mistake they made. If you do buy tires from them check with someone in person and do not reach out or take their word for it. Also paid for guaranteed delivery and it arrived late.
Sebastian,
The team s thrilled to receive such a great rating, thank you.
Thank you,
BB Wheels
I purchased a steer tire for my rv. I took it to a reputable shop to balance and install. I was told the tire is so far out of balance that it was essentially unusable. I contacted BB wheels and the requested pictures of the readout of the out of balance tire on their "preferred " brand of balancer. I complied. After about a week I was told this didn't meet the manufacturer warranty criteria. I asked for a return for refund for the unused tire. I have since been ignored. Do not risk buying junk tires from this company that does not stand behind what they sell.
Ben,
Thank you for taking the time to leave a review. We’re sorry that you had a negative experience. Your feedback is essential to us, and we’ll use it to improve. We’re constantly working to improve, so please keep giving us your feedback. Thanks for being a customer.
Thank you,
BB Wheels
Let me tell you. I received 4 boxes with the correct labels that stated 24x12 135/139 but when the guys installed they notice one wheel didn't fit. Come to find out BB wheels shipped me an open box with the wrong bolt pattern. I got the rim removed from the tire and shipped back. Management decides that they would still make me pay for that one and a new one. Regardless of their f…k'n mistake so now I'm stuck paying for 5 wheels. Not a way to do business. Mighty funny they could add a wheel to my account but could take the bad one off. Smh. Looks like this the first and last time I'll buy from them. And next time don't tell 2 customer service reps two different resolutions. Doesn't look good on you guys!
As for the rims. The right ones. They look good on my truck. Hopefully it doesn't take you guys long to send me the 4th wheel
A. J.,
Our family appreciates you bringing these concerns to our attention. We are sorry your experience did not meet your expectations and will review your circumstances.
Thank you for being so patient,
BB Wheels
Literally the cheapest option I could find, online or local, for the set of tires I bought. The order was processed/shipped quickly and arrived in new condition, as expected. They're a BBB accredited business, so there's an established track record to ease your mind that you're not sending your credit card purchase into the abyss, later cursed to deal with having the charge removed from your card. I will definitely be checking their site again prior to any future purchases. Thanks to the folks at BB Wheels for providing a flawless buying experience.
Caleb,
We are so very happy to hear you had such a wonderful experience with us! It was absolutely our pleasure to assist you. We would be thrilled to have you back any time.
Thank you,
BB Wheels
Ordered 4 tires. Received incorrect size. BB wheels is making ME pay 25% and return shipping. I am out nearly $200. Zero cooperation on their part. BUYERS BEWARE: 25% restocking and making me pay the return shipping is pathetic. TireRack and Discount Tire are so much more customer focused.
Anna,
We do apologize for any invoice you may have during your order process. Unfortunately we did send you the tire you had ordered, and any returns which are not a mistake by BB Wheels will have return shipping and restocking fees applied which was agreed upon at the time of your transaction. If you need any further help do not hesitate to reach out to our customer service team.
Thank you,
BB Wheels
I purchased 4 tires for my skid steer at a decent price with free shipping. They showed up quick and are exactly what I needed. This was a very smooth transaction. I have zero complaints and intend to buy from BBWheels in the future.
Thank you.
Craig,
Thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.
Thank you,
BB Wheels
After making the HUGE mistake of initially going through Discounted Wheel Warehouse, I cancelled my order after days of waiting on my order to get processed and many, many phone calls of frustration later and instead purchased the same rim from BB Wheels. Troy helped me over the phone and he confirmed all the specs needed to avoid any fitting delays and processed my order immediately. I was provided a delivery ETA of about 4-8 business days, however, my order was placed on Monday and my rim was rushed to me by Wednesday! Unbelievably fast fulfillment and shipping! My new rim is already on my car while I'm willing to bet the clowns at Discounted Wheel Warehouse are probably still trying to figure out and fulfill my cancelled order. Amazing professionalism and customer service at BB Wheels! Great job! I highly recommend them.
Only bad thing I experienced was, I couldn't choose what products to choose.
So many brand's and types. If you can't find it here they don't make it seems like. Glad I started searching for tires with them. Now just waiting on arrival.
Tim,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Thank you,
BB Wheels
Haven't received my order yet but the process went smoothly even tho I ordered the wrong bolt pattern two different times and the return process was instant Thanks to both Nolan and Austin. I can't wait to update with pictures the experience so far has been incredible and I will let everyone know that you guys are awesome.
Brandon,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Thank you,
BB Wheels
Answer: They are the REAL DEAL! Actually bought a set of tires for my Hummer from BB to replace Goodyear Duratracs 10plys that failed in the first month. The replacement tires that I bought were made in America (Federal 10plys) and they hv survived punishment that the Duratracs at 250.00 each couldn't handle. I still have the tires on today and they preform incredibly. Its been 2.5 years.
Answer: Very easy to get in touch with. I've called twice and got someone quick each time. Not only did they answer my questions but was quick to fix the issue. And you get to talk to a real person that can speak English. Very pleased with the experience I had.
Answer: The tires I got are the real deal. Fuel A/T off road 10 ply Can't wait to get them put on. Just got them today (5-21-21). Will send photos of my ride when I get the wheels and tires on
Josh,
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again.
Thank you,
BB Wheels