Laurent M.

If you purchase tires from BB Wheels, watch out if there is any chance you need to cancel or return their tires. I emailed the customer service dept the next morning and cancelled my order. Then, I called when they opened at 10am EST and cancelled it with a customer service representative. She said she would take care of it. When I received emails that evening saying the tires were being shipped, I called immediately when they reopened and their rep told me, it's too late. How could it be too late when I called when they opened? They charge a whopping 25% restocking fee and you pay the return shipping costs. Do not buy from them.