Battery Clerk

I'd give them less than one star if possible. They have an F with the BBB - and they have not processed a refund after 3+ months. They blamed ME for the batteries and as soon as I opened the it was 100% appearant they were used, scratched up and worn. The batteries never charged to the 12v they were supposed to and only held 20-30% of their charge.
They only accepted a return with VIDEO proof that I tested each battery - which took about 15 hours of BS back and forth with them. Thank god for being stuck at home during this.
These people are SCUM - stay away from them.

I ordered a replacement batter for my 2011T Triumph Speedmaster I found the replacement on their website which covered a range of years for the Speedmaster. They sent the wrong battery. I sent an email asking how to exchange/refund the battery. Needless to say I was given the total run around. Ivy was the contact asked me to send photos of the replacement batter and my battery along with details of the batteries. Not once did Ivy ask for my invoice number or referenced the invoice. I was clearly receiving the run around and emails went back and forth and at no time was I offered to return it. This behavior was disgraceful and in no way would I ever suggest using this company. I suggested that they update their website and that wasn't even acknowledged. They are a Canadian company which really disappoints me. Stay away from these guys and buy a replacement battery from a company that knows how to properly run a company.

Will never deal with this company again. Took many reminders to obtain a refund and then only received half the amount due to so called tax to put the item back on their shelves!

One of my worst internet experiences. I bought a battery for my golf trolly and I was quite pleased with the price. The battery arrived on time but damaged, one post was sticking through the box and had been bent at 45 degrees. I immediately called Battery Clerk and was assured it would not hurt performance... the battery performed for less than two months... they usually last two to three years. Called Battery Clerk and was told that it was under warranty... just ship it back to them ($50 +) and then they would ship me a new one but I would have to pay shipping back. So for $100.00+ I would get a new two month battery that I paid $69.00 for. DO NO DEAL WITH THIS COMPANY, POOR PRODUCT AND A SHAM WARRANTY.

"****BEWARE OF PURCHASING BATTERIES FROM BATTERYCLERK!****
YOU ADVERTISE 1-2 DAY DELIVERY, I HAVE BEEN WAITNG OVER A WEEK AND STILL NOT HERE. NEVER REC'D AND IF IT EVER SHOWS UP, I AM REFUSING SHIPMENT. ALSO WHEN I INQUIRED ON MY ORDER, REC'D A RUDE, UNACCEPTABLE RESPONSE. OBVIOUSLY THEY DO NOT NEED MY BUSINESS."

I called before ordering a replacement battery and discussed what battery I needed. Just trying not to take up space in a landfill. Then the wrong battery arrived.
Cost of battery: $37+ hst = $42
Cost for individual to return without a prepaid label $41 + hst $45.33
Cost of prepaid shipping Less than $9.00

Refund from company:
Amount paid $42 - $9.00 = $33

Cost to me $42.00
My shipping costs $45.33
So I can return it and OWE THEM $3.33 for NOTHING while they have their brand new, unused battery back and THEN they will sell me another replacement battery.

Company REFUSES to send me a return label even though I offered to pay the $9.00 as obviously their shipping costs are much less with their account.

BRAND NEW UNIT WITH NEW BATTERY AT COSCO $40.00

ABSOLUTELY DISGUSTED!

My battery arrived in good condition and was just what I ordered. It was packaged well and arrived quickly. Thanks guys!

Ordered on 12-13-2023 and arrived on 12-15-2023. Quick to ship and priced to compete. Will order again

Fully charged these new batteries that I ordered from Battery Clerk, plugged them into my APC UPS unit, run self test and it has FAILED. Charged them again just to make sure, run self test again and it has failed. I pulled these batteryclerk batteries out and start testing them one by one, yes they do show 13 something volts but when put under load they would drain fast. Compared to my old batteries from the same APC unit, older batteries run 2wise as long as these new one, wow! These are 2.5 Ah MAX, even though they are rated as 5Ah. I tested/drain these batteries with a 50W car light bulb and timed each, it took twise as long to drain older batteries to 11V, then these new ones from batteryclerk, older batteries outlasted new ones, WTF. I have weighted batteryclerk batteries and compared the weight to other similar type batteries, I found that batteryclerk batteries were lighter in weight, at least a pound lighter.
Horrible quality from batteryclerk, stay away.