Battery Clerk

I liked the information about the product. It helped me be sure it was the correct battery. However, I ordered the product on May 26 and received it on June 18. I tried to follow the order on the site but I needed to "Track order with Shop". It wanted my cell phone number in order to text me instructions on using Shop. I get enough robocalls and other nuisance calls on my cell phone and did not want to add more. Every other site I have ever used has a button to track the order that either does it or switches you to UPS or FedEx or USPS to track. I did not do this. On Saturday, June 6 I chatted and was told it would be checked on. On Tues, June 9 I got an email that the item had shipped. This battery was for our weather radio and I would not have ordered it here if I had any idea this was going to happen.

I ordered two replacement batteries for my electric wheelchair based on their website recommending them as OEM equivalent batteries for my specific chair. I received the batteries promptly and in good order but they were too wide to fit my wheelchair battery compartment.
I requested a return which they agreed to and a returned the batteries at a cost to me of Canadian $70.
After a week of going back and forth with their customer service (rude and unprofessional), they finally agreed that they had them back and issued a credit 25% less than what the batteries cost me.
I called to ask why and was told that they had charged a 15% restocking fee which was not mentioned when i asked for the return.
I pointed out that the difference was more like 25% and was told that they also DO NOT refund the sales taxes collected by them at the behest of the Canadian government. I pointed out that this practice is actually illegal, but was met with a "i don't care" attitude.
I have emailed them to highlight these issues and make my concerns official and indicated that i wanted to speak to a manager.
Long story short, the manager was unavailable and i was asked to call back today, which i have done and he is still unavailable. I have left a message with my phone number and was told he would return my call. Has not happened yet, and i'm not holding my breath.
Basically, they are misrepresenting their products on line and provide atrocious customer service
So in summary of my experience, they have their products back in resalable condition and have made approx 25% profit off me.
A business model that many retailers would love, if only it was not illegal and goes against all better business practices.
I will be reporting this to the Canadian government too.
DO NOT BUY FROM THIS COMPANY, YOU HAVE BEEN WARNED

I ordered a battery for my laptop. It had been 6 days and it has still not been sent out. I decided to cancel the order that has not yet shipped. I was told I would have to pay a 15% restocking fee on an item that has yet to be pulled from the stock. The definition of a restocking fee is a fee charged to a customer when merchandise is returned for a refund. You cannot charge restocking for something that has not been removed from the stock yet. The customer service told me the maximum time before shipping in 7 business days and I should read the website. I went to the website and looked under shipping. Nowhere under shipping does it say there is a max of 7 days before shipping. Even if it did say that, the idea that they will charge me a restocking fee for something that has not even shipped yet is ridiculous. I told them just to ship it, because at least then I'll get something for my money as opposed to them just stealing money from me for something they have literally not even pulled to send yet. They emailed back and said they already canceled it, and it would be hard to restart the order, so obviously it had not left their 3rd party supplier yet. I also have yet to see any refund partial or otherwise on paypal. I said OK, please send me a receipt for the 15% you're are charging so I can use it for BBB and reviews. I got radio silence and they went and changed their webpage. It used to say full refund on any cancellation or return under the heading Returns and Cancellations and then further down the screen under terms it talked about a 15% restocking fee. They took out the wording full refund after my email exchange. So crooked. As of right now, I'm still out the full amount and have nothing to show for it. I've now moved onto PayPal to try to fix it. Do not buy from them. I have never seen such crap customer service. I can't even imagine how much they would charge if you ever tried to send something back.