Bath & Body Works

I bought a body splash a few days ago. The cashier didn't answer me appropriately, and when I ask her how can I get discount didn't answer me or ask me for email.

Today I wanted to place an order online. I ordered approximately $200 worth of merchandise and got all the way to the end of the order and it would not let me review it because I didn't have an account with them. It said I could create an account after checkout, but it wouldn't let me review my order without an account? There was nowhere to check out as a guest. I called customer service for assistance. After putting me on hold, the foreign agent (I only mention foreign because it took about five minutes for him to get my email address right) informed me that he could not help me. He actually said the words, "I cannot help you order online." After hanging up, my son realized that you can proceed online without having an account and without choosing guest. It's very confusing when there are no directions to do any of that and that when trying to review the order, it wants you to sign in with an account you don't have. Finally the order was placed and I went to the confirmation email. I tried to create an account with a password that needed 8 characters with one capital letter and one number. I followed those instructions and kept getting a message saying "password does not match the requirements". There's even a section that checks the requirements off as you enter them, which I did, without success. Finally I gave up. This experience has sucked all of the joy out of the day, thanks Bath & Bodyworks.

My email - *******@comcast.net

I am so tired of finding the perfect scents at BBW only to have them retired or completely discontinued. My first love was Cool Citrus Basil. It is not only a great fragrance, but holds memories of the honeymoon my husband and I had to save for 6 years - just to go to Florida. Then, to compensate, after buying Cool Citrus Basil "leftovers" from Amazon I found I liked the wonderful White Citrus, also dropped. Then I found a great scent in hand sanitizer (Bahama Breeze?) only to find out hand sanitizer was the only product with that scent. Then, my hubby and I found a fragrance we both loved, Twilight Woods, again to only be discontinued. The scents I adore are never in their "retired closet". I've emailed them endlessly about bringing back Cool Citrus Basil in just one product for a limited time. I NEVER get a response. I'm almost to my frustration limit in buying from BBW because I don't want to find another fragrance I love only to have it terminated. It's almost not worth the constant disappointment anymore. Lastly, Cool Citrus Basil, if you can find it online on eBay, Etsy, Amazon, etc. goes for VERY high prices (I saw the lotion for Cool Citrus Basil on one of these for a little over $100.00.) Doesn't that tell BBW there is a real market for this scent?

Just had a horrific experience with the customer call center. Agent was horrible. After 15 years plus of monthly purchases starting in 1991, I will never purchase from here again. Terrible service

B&BW need to revamp their wallflower scents. Everybody don't want fruit food & flower smells in their home. You repeat the same old scents in rotation. Some of them are keepers but most of them smell similar. You need to get a spa collection for some of us who like earthy & woody scents. I need some sandalwood, patchouli, santal, ylang ylang, eucalyptus, aloe vera, bamboo, amber, basil, sage, cedarwood, cucumber, lemongrass, citrus, bergamot & orange. I could go on forever. B&BW really only caters to a select type of customers. The cinnamon, apple pumpkin pie, marshmallow, flower & fruit loving ones. Not everyone likes those scents. Can the customers who love actual fresh normal home scents have something to choose from please. Something spa & hotel like. Step up your game B&BW. It's 2022. Broaden your & our horizons! Please! I love y'all but I need something more to choose from when it comes to wallflowers. I depend on you to make my house smell good. And year around too! Thank you in advance.

Made an online purchase for summer melody. It DID NOT go good with my pheromones. Went into the North point mall bbw and the girl asked me "what are we returning today?" I explained that I didn't like the scent and I wanted to get something different. Vicki returned all my items and gave a full refund instead of just swapping out the old items for the new items. First off this is not the old days; why can you not just ring in one and exchange it for the other and either I owe you or you owe me? Nonetheless, I ended up getting cheaper items but somehow owing more money... the math is not mathing at all! It took almost 30 minutes of them scratching their heads and they still couldn't explain how I owed more. I also lost my $10 off coupon and they didn't even bother to try to honor that. Ended up leaving with NOTHING which is not what I came to do. Called customer service and got Stephanie who basically explained the most obvious things to me such as well if you have an item that costs less and you get an item for more then its not a even exchange. Duh! Spent almost 30 minutes on the phone with customer service and she said "Well I can send you an$10 off coupon for your experience" really? Bath and body works have been the biggest disappointment for me today. I have worked part time in the past for bath and body and our customers ALWAYS left satisfied! Won't get my money at the semi annual sale!

This was a horrible experience for me, I was out of town so I ordered 1 candle and a body wash from bath and body. I ordered these products and than forgot that I ordered them, than I looked at my account to see if I actually ordered all of this, my account showed that I didn't have anything coming in so I thought that I just thought about ordering it. So I went to the actual store and just bought my items there. 2 days later I got an email from bath and body saying, 'sorry we missed you!" They found my order of the items I just bought and they had already shipped it out, a month later! I went back to the store to return my items I just bought because I couldn't cancel my order if its already on its way. I got my order a couple of days later and my candle was completely shattered. It wasn't wrapped in any safe packaging. Now I have to go back to the store to exchange my items! This has been a complete mess and I am not happy about any part of it. They lost my order and I got an email a month later, than my items show up completely shattered! Horrible!

I have been using Bath and Body Works for over 20 years and I have always been satisfied especially with the hand soap and wallflower/scents.
The smell seems to last forever and a Day.

So I always order my soaps from them until now because I ordered soaps and I didn't get them all and when I called and told them that I just received the package open it up and didn't get all my soaps customer service lady was very rude she acted like I was stupid she told me that it was on the invoice I told her that I know it was on the invoice I also have a copy of the invoice but it was not put in my box she continued to be rude I told her that I want my soaps that I paid for or my money back so after 20 minutes of this she then mailed me my one soap that I was missing that was after I had to wait another 15 days to get so I waited 30 days to get one soap won't shop from them again they want my money to pay their paychecks but yet they're going to act like I'm stupid and be rude to me no thank you I'll go someplace where customer service is much better where they appreciate my business