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Bath & Body Works

How would you rate Bath & Body Works?
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Ohio
4 reviews
3 helpful votes
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Wonderful!
August 10, 2017

I love their candles! And lotion! It smells wonderful and lasts awhile for me. Again they are very friendly in their stores as well and very attentive!

Date of experience: August 10, 2017
Georgia
2 reviews
0 helpful votes
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Love their products
September 23, 2017

Have used products often. I enjoy their new scents, as well as some of their older ones. Most of those I have found online and have them shipped to my door.
Very happy.

Date of experience: September 21, 2017
Arkansas
5 reviews
4 helpful votes
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Most of the scents found at Bath and Body Works can be found at drug stores for much cheaper and have the same quality. Your paying for a brand name not a product.

Date of experience: July 6, 2017
California
5 reviews
3 helpful votes
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I love your products and scents but wish you could ditch putting formaldehyde in your products and could start cutting out the worst chemical offenders and replace with healthier ingredients.

Date of experience: October 5, 2017
Oklahoma
1 review
1 helpful vote
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Shipping
July 21, 2022

I place an order June 26 my order was supposed to arrive July 5 it is now July 21 I keep getting a runaround this is the third time my order has got lost I will never order online from Bath and Bodyworks ever again

Date of experience: July 21, 2022
West Virginia
6 reviews
4 helpful votes
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Great store
August 8, 2017

Live the deals you can find and sometimes it's better on the website than shopping in the store... clearance deals are good but sometimes items are shown in stock when they are not,, overall happy

Date of experience: August 8, 2017
Nevada
3 reviews
0 helpful votes
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Great scents
October 5, 2017

I love all the products. I just wish I could use everything. Because of medical reasons somethings I can't quite use. Doesn't mean I can't go into a store and get a big whiff... Thanks

Date of experience: October 4, 2017
Florida
1 review
0 helpful votes
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I HAVE BEEN WEARING VANILLA BEAN NOEL FOR YEARS! IT IS THE ONLY SCENT I WEAR ALL YEAR LONG! I STOCK UP AT CHRISTMAS FOR THE WHOLE YEAR. FOR SOME REASON THEIR FORMULA CHANGED AND IT DOES NOT HAVE ANY VANILLA BEAN IN IT AT ALL! I FIRST READ SOME REVIEWS ON LINE AND THEN WENT TO SMELL IT FOR MYSELF! VERY DISAPPOINTED WHY THEY WOULD THINK CHOCOLATE SMELLS LIKE VANILLA... FURTHERMORE THEIR CANDLE ALSO SMELLS LIKE CHOCOCALTE BUT NOT EVEN AS STRONG AS THE PAST CANLDES... THANK GOD I STILL HAVE SOME BOTTLES LEFT OVER FROM LAST YEAR... HOPE THEY CHANGE IT BACK FOR 2023!

Date of experience: December 8, 2022
Texas
3 reviews
8 helpful votes
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I stop by every time I go to the mall and tend to leave with something. Although they usually have sales and promotions, I tend to spend about $3 morethan the amount listed in the price tag.

Date of experience: August 16, 2017
California
11 reviews
27 helpful votes
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Perfect
May 26, 2017

Great stores and great website. Always can find coupons online to save even more money. Sometimes I even feel guilty because I can save so much money here. Really recommend this store.

Date of experience: May 26, 2017
California
4 reviews
11 helpful votes
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Love!
May 30, 2017

Love this store! Great sales and quality of the items they sell. They continue to impress me with the scents they come up with and their lotions and body sprays are fantastic.

Date of experience: May 30, 2017
Texas
2 reviews
0 helpful votes
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Great products!
July 5, 2017

I love the fragrances and the semi-annual sales are the easiest way to stock up! I'm not a fruity fragrance lover more of a flowery fragrance lover.
Thank you.

Date of experience: July 5, 2017
Illinois
1 review
1 helpful vote
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Shipping is really slow with this company, that is if you get your order. Order a month ahead of Christmas when you order and it may be to you by Christmas. This is my personal experiences with them.

Date of experience: November 30, 2021
New York
5 reviews
10 helpful votes
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I just love their three wick candles. They are amazing and last forever. I love their sales. They could do a little faster shipping, but other than that, I love them.

Date of experience: April 18, 2017
Arizona
7 reviews
6 helpful votes
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Great products
April 30, 2017

I love the body lotion and hand soap. I buy several when they are on sale. The customer service is great. Products are shipped fast and communication is great. They always include coupons.

Date of experience: April 30, 2017
Illinois
3 reviews
1 helpful vote
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Quality
December 14, 2017

Love the quality of the products, many fragrances to choose from. Have to be careful about the scents though as I have a hard time with flower scents. Love when they have sales.

Date of experience: December 14, 2017
California
5 reviews
3 helpful votes
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Untrustworthy
September 6, 2023

I Orders Bath n Body Works Alot. Some Of The Lotion/Sprays Sticks W/U. Alot Is Losing Its Smell.

Worst Of All, They Don't Never Wanna Give U Your Points! I Signs In W/My Email All Of The Time. I Have To Call Them To Give Me My Points! Always! I'm Missing Points Now! Tired Of Them Cheating Me.

Date of experience: September 6, 2023
California
1 review
0 helpful votes
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Disappointed to the max
December 1, 2022

I have been a customer for years and every year I look forward to the annual sale well this year was a joke they only let Myers on to top it off for the early sale the system kept throwing me off when I finally get through it tells me I can't order the sale is finish It only lasted 4hrs wow I'm so disappointed

Date of experience: December 1, 2022
Texas
3 reviews
0 helpful votes
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Best products
December 10, 2017

I always shop during the holidays for Bath & Body works! They have the best holiday products. I have always received great compliments when I give these products as gifts.

Date of experience: December 8, 2017
Texas
1 review
1 helpful vote
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Over Charged
December 1, 2022

I have been shopping at Bath and Body for many years spending hundreds of dollar especially around Christmas. Until Sept.18th of 2022 I was in the mall and saw that they had a small on some wall plugs on sales so I decided to pick up a few. I picked up four totaled $15.97. I mad me this purchase on my Valentine Gifts Card which had over $200 hundred dollars on it. A few day laterI went to purchase something on line from Amazon my order got kicked back saying the funds was not available on my gif ca so I went on line to check my balance and saw that Bath and Body works changed my card $ 235,16 on that day. I been calling them ever since that day but they refused to refund my balance. They pulled my receipt showing my purchase was $15.97 and I told them I can send them proof of my gift ca report this will show them the amount date and time but they say this will not help and the don't have a e or fax for me to send this information. I think it's really sad how people just take from other I want be doing my Christmas shopping from there this year. I just want everyone to make sure you are looking at your receipt for this want happy to you.

Date of experience: December 1, 2022

Overview

Bath & Body Works has a rating of 2.2 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bath & Body Works most frequently mention customer service, order online and gift card. Bath & Body Works ranks 245th among Perfume sites.

service
193
value
180
shipping
157
returns
126
quality
160
+88