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Basso

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Kenya
1 review
0 helpful votes
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Perfect
November 19, 2021

Rosa's Long Sweater was a perfect fit... lots of colors to choose from... and so soft and nice. From
Order to delivery was quick. Excellent in every way thank you

Date of experience: November 19, 2021
Kenya
1 review
0 helpful votes
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Great site with quality products at excellent prices. I was able to find Reggio Chunky Sneakers and Barmuda Set that I wanted for less than half of what I saw in other stores. Would definitely recommend. Thanks Basso.

Date of experience: November 5, 2021
Kenya
1 review
0 helpful votes
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These are soooo comfy!
August 13, 2021

I will continue to order these with Basso, I think am on my 3rd pair as they are probably the most comfortable from all the big brands.
Excellent support and nice bouncy feel that makes you never want to take these off. Great for all around flip flops, perhaps not so good n the beach as they don't fare that well in salt water. These are pretty much my all season house shoes.
Fits great and is very sturdy in terms of top and sole separation - never had any issues.

Date of experience: August 13, 2021
Kenya
1 review
1 helpful vote
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Great Services
August 23, 2021

I have bought several pairs of shoes from Basso and have never had a bad experience. One pair didn't fit, I went online for return instructions. I then prepaid for a return label for UPS. I put the label on the box and dropped them off at a UPS store. NO problems. My refund was processed back into my bank account in a timely matte

Date of experience: August 23, 2021
California
1 review
0 helpful votes
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Unsure
July 3, 2020

I want to edit my review because I wore my new sandals today for the first time & they are super comfortable. I'm actually loving life in them today. Someone random commented they liked them and asked where I got them! Super super thankful they came in time for the 4th of July. I was worried and am still a little concerned the other sandals I ordered haven't come yet, but we'll see. I was also concerned the lightweight foam material was going to be easily destroyed with wear, but the material is very compact and the shoes seem nearly indestructible + very easy to walk in because they're super light. The shipping process of this company is completely disappointing. I'm sorry BASSO, but the fact that you don't have better tracking info & the time it takes to receive the items is completely deterring from wanting to order from you again. I do think the shoes are nice, but they still seem overpriced, especially for how long we have to wait to receive them & the risk taken when ordering since you don't offer refunds. I am stoked on my new sandals. I hope the other pair makes it to me soon. For readers: the wait time for shipping to me was 2+ weeks. I ordered both pairs together on June 11 and received one pair on July 3rd. The company responded to my email that the other shoes will arrive soon. The tracking info is through their website, which is very vague and can only be accessed via emails. I don't like that the company charges so much for their product, but I haven't owned the items long enough to know whether the price is truly worth it. I'll keep updating this review as time goes on.

Date of experience: July 3, 2020
Arizona
1 review
0 helpful votes
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They dropship products on AliExpress/Alibaba and mark up prices (nothing wrong there). However they falsely advertise both in their review section and size offerings.

PROBLEM: I ordered a size 48 and they shipped me size 47 without notifying me

While they had great customer service, tracking, follow up, and got here MUCH faster than I thought from China - they sent me the wrong size (too small)

Date of experience: July 3, 2019
Missouri
1 review
0 helpful votes
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Basso Evo Shoes
June 26, 2020

I was kind of worried from ordering off this Facebook Ad bc I didn't want to be scammed it took a quite time for me to receive my shipment but they have arrived this morning and I am more than happy. I'll b shopping again

Date of experience: June 26, 2020
Utah
1 review
9 helpful votes
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Cant get a refund
March 16, 2020

I ordered a jacket back in January which is probably stuck in China. It's been over 2 months and asked twice for a refund and keep getting a response it has shipped but is still in the original country where it comes from. Any half way decent company would of already refunded my money since they cant deliver

Date of experience: March 16, 2020
Florida
1 review
1 helpful vote
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Extremely disappointed with the quality of the products and their policy of non refund and no return shipping label. Basically they keep your money forcing your to have credits of what you return to their store. They also don't offer return shipping labels, so you have to pay absurd price to return the item didn't fit you. Total waste of money. DO NOT BUY ANYTHING FROM THEM.
I returned and item for exchange, I have the tracking# to proof it arrived at their address but they lied saying they never got my item. TOTAL SCAM

Date of experience: July 15, 2023
Pennsylvania
2 reviews
0 helpful votes
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Trying It
July 1, 2021

Do Not order anything bc it's like the lottery: you may get it, it may take three months, or you might get a completely different thing than you ordered. Customer service is a joke. So is their "concerned department". Why did I not see this site prior to purchase. Ordered the jacket but got some jeans. This site wouldn't accept the photo of the jeans they sent me instead.

Date of experience: July 1, 2021
Washington
1 review
0 helpful votes
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Shoes from heaven
January 21, 2019

I have a pair of Db Sharks and i wear them almost everyday, they are just soo comfy and easy to manage and that's exactly what i need since i'm pregnant. They make my life easier they look dope also :))

Date of experience: January 21, 2019
Kenya
1 review
1 helpful vote
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This company is excellent to work with. Quick shipments, excellent customer service and quality products! Received the majority of my order the next day, followed by two separate packages the following two days.

Date of experience: November 11, 2021
Kenya
1 review
0 helpful votes
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Got a few of their Basinta Platform Sandals, ended up getting 5 more than 6 more different brands and every time i wear one someone asks me for their link. Great sandals, great price love this company and delivery is very fast

Date of experience: November 9, 2021
Kenya
2 reviews
0 helpful votes
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Great Prices
August 19, 2021

I had ordered A pair of UGGS for myself for my birthday two weeks ago and my boots arrived this morning. Was very hesitant from ordering from this site from all the bad reviews and didn't know what to expect. I can honestly say when I called customer service and a few days ago to see when my order would arrive as I still didn't have a tracking number the representative was very helpful and letting me know my shipment will be sent out tomorrow. My boots arrived here today and they're perfect. They're great. Will definitely order again as they have great prices.

Date of experience: August 19, 2021
Kenya
2 reviews
0 helpful votes
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Excellent commmunication
November 4, 2021

I was scared to order because the negative reviews but I am a real customer & I just got my order today the Gemma Women's Wedge Sandals & they are in perfect condition & in original box & paper inside. They are authentic! Don't listen to the bad reviews make a decision for yourself. I didn't even have to contact them for any reason.

Date of experience: November 3, 2021
Illinois
1 review
5 helpful votes
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Bad Business
June 6, 2020

I ordered my shoes April 6,2020 and it is now June 6,2020 still waiting no update still saying it's in China no refund i contacted them 3 times already. I would never do business with them again period

Date of experience: June 6, 2020
Kenya
1 review
0 helpful votes
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Very comfortable shoe for the walking. I am on my feet all day and I severely flat feet. I didn't feel pain at all after working with a 12 hour shift. This is the most comfortable pair of the them all. Very cushiony on the insoles. It took only 5 days to be delivered. Thank you Basso!

Date of experience: July 23, 2021
Kenya
1 review
0 helpful votes
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Ok this is a 5th order with Basso and had to share my thoughts. I was so stoked to find out about the quality of this stuff and the pricing... told all my friends about it and we buy matching stuff all the time for concerts and theme events... they also have great dress shirts and other stuff for the same kind of great deal. Try them out

Date of experience: November 9, 2021
Kenya
1 review
0 helpful votes
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I was pleasantly surprised to find that some of my favorite brand names were so inexpensive when ordering through Basso. On top of that my order came fast and was accurate. I would recommend this site to anyone and can't wait to do my holiday shopping on it!

Date of experience: November 6, 2021
Kenya
1 review
0 helpful votes
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Wonderful
November 27, 2021

At first I was weary of the site as it is not commonly heard however I risked it and bought anyways because the prices were so low. To my surprise my items arrived and everything is well!

Date of experience: November 27, 2021

Overview

Basso has a rating of 3.6 stars from 130 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Basso most frequently mention customer service, good quality and great prices. Basso ranks 16th among Sunglasses sites.

service
53
value
53
shipping
51
returns
49
quality
49